Pros: Staff was very friendly and helpful
Cons: They are not at the airport but the instructions on how to connect with the driver that took us to the car rental location close to the airport were clear and the process was quick and very professional
Pros: The staff was friendly.
Cons: They didn’t have the car we paid for- they gave us a different one that we could have rented for half the price and then wouldn’t give us a refund because they said we booked through a website instead of them. Then when we returned the car they inspected the underside - which they did not do when we picked it up (as I inspected it it with them) - and “found” a bunch of damage that they made us pay for which I’m certain was not from us.
Cons: Carolina and Axlet did a wonderful job!
Pros: Near airport
Cons: Fraudulent business practices. Time wasted in pressure to sell insurance 1/2 hour. Charges for "damage" less than half of dime size contact for door no dings. Charged me to repaint door. Never again ACE
Cons: Horrible experience - they didn’t have the car we reserved when we got to Mexico. They told us they don’t even carry Jeeps even though we were able to book one AND we called ahead to ensure they had it which they told us they did. Absolute joke of an establishment - they lied to us.
car was not ready,
Cons: when car delivered, we packed it up, then they said they needed to "service" it....it took another 45 minutes of waiting before we were able to leave. Never use Ace again.
Would not recommend
Cons: They did not have a car for us when we arrived because we arrived a couple hours after our reservation. They did not have any other car to offer us and we were stranded at the airport.
Rented a Jeep, but ended up with a mini van
Cons: Rented a Jeep 2 months in advance. Arrived in Baja Mexico and were given a mini van. Totally Lame. They tried to give us a KIA, bur ended up with a Toyota. Still, Will no be a return costumer.
Price of rental tripled because of insurance
Cons: When booking over kayak the price was 80$. We ended paying over 300$ because of additional fees. Car was pretty old.
Great support, quick rental, helpful staff
Pros: Staff were great and shared some ideas for things to see while there. We got a new car so it was in tip top shape. Car worked well and check out and return went smoothly.
Pros: The car was in reasonably good condition and they did a thorough job of marking all the dings, dents, and scratches so we wouldn't be held responsible for them. The drop-off was quick and relatively painless
Cons: I reserved a minivan for the 7 of us traveling to Cabo. It was also supposed to be an automatic transmission. When we arrived, they didn't have the car we reserved (not that surprising), all they had was a 15-passenger van which was absurdly big. And it was manual, along with the rest of the cars they had there. Luckily, one of us on the trip was able to drive manual otherwise we wouldn't have been able to drive anywhere. On top of all this, it took us an hour to complete the reservation once we were there. The workers there are extremely unsympathetic to our predicament and didn't offer any help other than "well, you can cancel and go somewhere else and maybe you'll get lucky there"
Dont bother, Rented from Alamo at the end! What a world of difference!
Pros: The pick up from the airport was done by the only polite and friendly person representing the company
Cons: Poor service by front desk staff, no eye contact, welcome or smile. Took over 1.5 hrs to give us car, when it arrived the tyre had a nail on it, the inside was old and dirty. We demanded the tyre was fixed and this took over 30 minutes. By the. We had lost all patience and decided that the overall service did not deserve our money of a week’s rental! Went to Alamo and was in and out like a flash with no hidden insurance fees and a massive smile and excellent service. We knew that the insurance cost in ACE would be a surprise as it was not listed in the KAYAK site but did not expected to be doble the price of the rental.
Ace has 1 car hire location in San José del Cabo. Take a look at our Ace hire location map to find the best car hires near you.