They did not give me car. I was not able to get a refund. SCAM They say it was overbooked and I had to rent for 3 times the amount on short notice a car from another company. You don't have much choice after a 13h flight in the middle of the night. They said the did not get any money and they too said they are not in charge for refund and I did not get anything in writing.
Reserved a vehicle that would hold 8 people. And when we arrived they were trying to give us a grand Cherokee that only fit 5. They ended up giving us 2 cars to get to our hotel, but the other guy that had to drive was not comfortable driving in Mexico. So we went to the hotel and stayed there. They were supposed to deliver a van later that day after 4. And we after calling and calling they finally brought us a car the following day at around 5pm. So I paid for 3 days. And used the new replacement for a total of 18 hours… still charged me full price, and wanted to charge me for the fuel for the first cars that were driven. When you tell someone you’re going to have something, or tell them you’re going to be somewhere at a certain time then you should do it. I will not be renting with Mex rent a car or using kayak ever again.
You are forced to purchase third-party liability insurance as your credit card coverage or your regular insurance policy is not valid in Mexico. We were aware of this coming down and we were prepared to purchase the insurance. However, $500 for third-party liability for 10 days is ridiculous. The neighbour in the condo we were staying pays $300 for the whole year for his liability insurance .
Excellent value. Rental experience was smooth. All the agents were friendly, helpful, honest and precise. No hidden fees or pushy up charges. This is my second time renting from this office and will gladly do it again.
They were scamming customers. They force you to purchase their insurance for $99-150. I saw them find random things wrong with multiple cars that were being returned — it was almost like they already knew where the damage was. Don’t believe the prices, just go to enterprise or some other reputable company.
The rental price is provided in USD, with an exchange rate of 20-30% higher than the official rate. That's not the main issue. But, the fact they make you pay in Mexican pesos with the conversion rate they provide. Is not possible to pay in cash (USD/MXN), nor in the currency of your credit card (USD). Thus, they overcharge you with at least 20% more than the original price announced/agreed. This is an abusive practice, and I would recommend find another place where to rent a car, as there are plenty not doing this.
