Pros: Best price in the lower mainland
Cons: Car was filthy (half eaten smelly fast food in the trunk!) but I guess you get what you pay for?
Great customer service
Pros: Despite all the negative reviews from other customers, I find my experience with thrifty car rental smooth, I had to wait a bit for my rental car, but the agent was courteous enough to extend three hours on my return time, so I'm very pleased with their service!
Pros: Went there and was told there's no car available even though I had a confirmed reservation!!!!! Horrible worst experience everrrr. Missed a wedding because of your company. Complete fraud!!!!
Pros: Very happy I need more choices and cheaper prices .
Cons: I like to be alerted when there is a better option price wise and locations
Great! Will rent again
Pros: Cheap prices, easy drop off. Had a small chip in windshield from highway driving- covered by full insurance thankfully
Cons: Pickup Thursday before long weekend took forever. Car seats were stained and gross.
They shafted me! I never received a car. Cust service was the worst!
Cons: TL;DR DO NOT CHOOSE THIS RENTAL LOCATION. IT'S A SCAM This specific Thrifty location should be black listed. I called them by phone to let them know I was going to be 20 minutes late. They told me my car wasn't there, but it WOULD be at 3pm (3h late). Fine with me. I called back at 2:30 to verify my car was there. This is where the Thrifty representative was horrible! I was informed that there were no cars for me. I asked how can this be, I have a confirmed reservation. She said all the cars were rented in the morning. I inquired about brining in a car from another location but she insisted there were no cars available. We went back and forth. I was firm, but not once did I raise my voice, swear, or sound aggressive. I was just trying to find a way to get a car because I needed it to go visit my family for the Easter long weekend! Eventually she hung up on me!!!! I called back and she picked up the phone and hung up. I called several times and she either didn't answer, immediately put me on hold, and or just picked up and hung up. The end result was that I was left stranded in Vancouver, away from family for the entire Easter weekend. All other rental cars were booked and or too expensive for me.
Cons: changed the place I pick the car without any notification. I could not pick the car at the airport so waste of time and my money
Thrifty has 1 car hire location in Surrey. Take a look at our Thrifty hire location map to find the best car hires near you.