Cons: No one was at the desk. I had to cancel the reservation and book with another agency. Would steer clear
Cons: All is well
Cons: It did not seem staff were prepared for the amount of reservations that had been made. We were the last flight in and one person was running the counter for Budget, Avis and the Payless counter. Staff were not able to login easily which led to like swaps and outdoor waiting for many customers. The staff handled the stress well. Following pick up everything else went smoothly.
Pros: Great service
Cons: All good
Canced reservations over 3 months ago, however I was unable to contact
Pros: I will never use players again. I have great concerns with Kayak
Cons: Unable to contact Payless on its web sight or o
Pros: Car want ready, the attendant said it was bc they were washing it, 30 minutes later...still no car. It ended up she forgot about me. She did give me an upgraded car that was there, so there's that
everything went well
Pros: It was just easy. The car was comfy and the people were nice.
Cons: Nothing. I liked it all.
Great Customer service at a great price!
Pros: We upgraded for much less than I expected, and the entire transaction was seemless! Best car rental experience that I have had recently!!
What is the point of a Reservation, Is it to reserve a car?
Cons: I used the website to reserve a car. I get on my flight and come to pick up my car, and I am told that my car is no longer there. So my options are to upgrade to a 15 passenger van or pay more for a premium car. Why did I make a reservation with this company if they were not going to save me the car that I reserved. I could have picked another company who understands what reservation means.
Pros: The car was clean, spacious and smelled good.
The return of the car went smoothly and quickly. I was able to catch my flight with much time to spare.
Cons: We were encouraged to upgrade at a lower cost. We did upgrade but the total was $100 higher than what we had previously ordered.
never got car
Cons: being pawned off to other companies who also had little interest. stuck at airport for 2 hours only to get ride from incoming passenger.
Cons: Kayak said it would cost $71, ended up being more than $250 and there were a lot of unmentioned fees. Granted I am 23, and I know there are stipulations when you're not over 25, but I did book the Kayak reservation under the page "under 25 rental car" from a google ad.
Secondly, terrible service when checking in, the car didn't even have cruise control for my 9 hour drive and 9 hour drive back. I now have horrible leg cramps. What kind of a car doesn't even have cruise control for $250 for 3 days.....
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