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The carpets in the lobby were lovely! The staff at reception when I checked in were not very helpful. I was waiting to be attended to and they dealt with three other people who came in after me. There was also three fire alarms going off in the afternoon. Each time I followed the fire instructions and went downstairs but there were no staff there to advise me when it was safe to go back in or what had happened. When I was leaving via the stairs the third time, there was a workman vacuuming the staircase and he told me not to worry and that it was nothing. Not a very professional attitude from any of the staff.
location poor business center (only 1 computer, tiny) poor barkeeper in Grand Cafe: did not know his sherries nor acquavit: served both different sherries and aquavit than asked for. door to french balcony could not be closed properly letting in a lot of noice during the night.
location was great. breakfast was poor and needed to wait for the coffee very long. Rooms need renovation badly.
Excellent Hotel and superb staff
Comfort, breakfast Noise during the night from outside.
This is a warm hotel which seems to appreciate its customers. The room was an elegant modern design filled with quality. It was attractive and stylish and contained a very comfortable bed. We really liked this hotel and will stay there again.
The location there has gone a lot of things wrong for us at the grand hotel unfortunately. there has not been room cleaning the whole weekend. the video system dind't work proper and this could not be solved. the spa we couldn't make use of with our 2 1/2 year old, because he should be 3 years. unfortunately they could only inform us about this after we were dressed in our bading suits. the hotel staff wasn't very cooperating.
I liked the location of the hotel it was very central and the staff we very friendly. The foo was good and the hotel was very clean
Nothing. Not as represented. Old Hotel not kept up.
Great hotel with fantastic location in the city center. Everything nearby. Staff is extremely friendly and help you with all your questions. Especially the bell-boys at the entrance. The restaurant in the hotel (Theatercafeen) is the most famous one in Oslo and also very nice to have a diner. a lot of business people. Cosy restaurant on 1st floor (Gourmet) and nice lobby-bar for an afternoon coffee. Free use of computer, printer and internet. Facilities in the room are super. Fantastic view (ask room on higher level). Would certainly visit hotel again for a next stay. Oslo is very very expensive...but that is in whole Scandinavia.
This hotel has all the needed facilities and is perfectly located in the centre of Oslo. Despite agreement there was no early check in possible and no coffee/tea facility available. The TV was also very old.
Breakfast according to expectations with Norwegian touch.Magnificent view on the National Theater (front view) is worth asking for. City center location with access to all nearby landmarks of the city center. Room was rather cold (no temperature control possible).
Most appreciated was the polite and efficient staff
Breakfast The bad was not clean and in the room was pretty cold.
Nice location in the middle of town. Didn't have any problems during my stay. Hotel room is basic but clean. The breakfast selection is huge, and I think typical for most Scandic properties.
The rooms were well appointed and the staff was top notch. Scandic's location in Oslo was great, minutes walk from the heart of the city.
The breakfast was quite good. The rooms were not clean properly (Dust and hair). Carpet was filthy. Water boiler was unhealthy. Due to an extreme noise level our first room (9th floor) was changed. The bed was uncomfortable and it was very difficult to sleep two persons in it, being way too soft. The extra pillow in the cabinet was full of hair. The lunch/Xmas buffet came with a surprise, a black/short curly hair on the ham. The male receptionist should not be working in a service oriented job. He had a very arrogant attitude.
Yes, good location and good breakfast
Breakfast was great Rooms were small, pillows were terrible.
Fantastic breakfast, excellent location.
Alt er på en viss god stabil nivå Astronomisk pris for å brke internett i lobby.
Very nice breakfast buffet. Perfect location near Stortinget and Nobel Price Center.
Best location, good breakfest
Amazing breakfast (included everything), very clean, great spot, exactly downtown, very helpful and polite staff, It was my first time in norway so i cant compare with other norwegian hotels, but this one seemed amazing.
Hotel is clean, breakfast is outstanding, good bedding Some staff members are helpful, and some are not
Location, decor, confort was good. Rude staff with no clue for hospitality.
City Center; perfect location price/quality questionmark.
Very good location near the national theater. Polite and friendly staff. Rooms are not very big, but ok size though.
The location is perfect, right in the center of Oslo, between the Storting and the National theatre. The room was spacious, and the service at breakfast very attentive. There was no telephone in the room, no WiFi, and the designer chairs looked good, but was not really suited for sitting. The reception area looked unfinished and the minute bar was untidy. Only one of the people in the reception spoke Norwegian. The hotel restaurant did not serve lunch, as advertised, and on top of this, it did not serve alcohol at all (!) I had a room towards the back, but one of the two nights I stayed there, it was incedibly noisy (a night club nearby?) - bring earplugs. If you are looking for a bed and breakfast hotel, this is fine (although expensive), but it is not a full-service hotel. Surprised that the Hilton chain allows a hotel to be opened when it clearly is not finished.
Location was perfect and staff was very friendly There was a lot of noise from the street. I was missing a gym in the hotel
breakfast furniture a little shabby in places
the location is the only redeming featurem Very poor customer service. The hotel did not have my reservation and wrongly blamed booking.com. The window did not open in first room offered. All rooms at back of hotel are noisy with fans running all night. Staff said the fans would cut out at midnight - they do not. I moved to Bondenheim on opposite corner after one night. lower price and better staff by a mile.
The breakfast buffet was excellent. Room was well-appointed with wood floors and very nice furniture. Everyone we dealt with on staff was thoroughly professional. The lobby was impressive. There are a lot of rooms and the hallways all look the same, as do the rooms. No big problem, but if you're looking for somewhere with period charm, you'll be let down.
We were supposed to stay at the Apotek Hote. We arrived early in the morning from an overnight flight from Seattle. The staff was so kind and got us into a room right away at the Bristol Hotel next door. They also wanted us to have a quieter room because of the Pride Celebration that week-end. Loved the location and the kindness of the staff, because I ask a lot of questions. Chris
The beds were extremely comfortable and the breakfast was delicious! The reception had a hard time giving us restaurant suggestions for the area.
Ecletic hotel and a welcome change from the usual business offering
The gracious public spaces - and great breakfast! All the personel were very pleasant and competent. The noise ourside - but both nights we were there were Saturdays.
We stay there every time we are in Oslo. very often .(good answer) This time Bristol had an offer since they had an anniversry. 6 year. I was told when I arrived that we would get the same offer as my friend 500 kr. but next day , I had to pay full price. Must have people in reception that no have to answer.
It's a lovely old characterful hotel. The room was small but clean. We stayed in a room overlooking a bar. Unfortunately it was so noisy that we couldn't sleep until the bar closed in the early hours.
ambiance for that price I expected a bath...and didn't get one
Everything was wonderful. Comfortable room, big breakfast, nice gym, relaxing lounges and restaurants. Great location and pleasant, helpful staff. Gym was too hot.
Comfy beds. Friendly and very helpful staff. Good breakfast. Spotless and new-looking rooms. Decor is little soulless.
Nice hotel inside, nice room, good breakfast and nice staff. Very centrally located Seen from outside the hotel looks grey and dull. The building and the entrance is not impressive, but nice inside !
The location is perfect. Within walking distance of everything. Not enough personnel to handle breakfast: the poor employees were never able to keep up with table cleaning and replenishing of food and drinks. In addition, the breakfast room was nowhere near big enough for the number of guests. It was like McDonalds on a bad day. I tried calling reception from my room three times to get the internet password but never got an answer. I had to go down and ask for it. There was nobody else there. When I asked why no one was answering the guy said it had been very busy... The view from my room was depressing, a concrete grey wall and the fire escape. Could not see the sky at all. Bathroom door did not provide enough intimacy.
Excellant breakfast, very clean room and friendly stuff..
Very good location. Too cold in the room and not possible to stop the air conditionning! Staff not very friendly.
Stylish and clean general appearance. No wardrobes in the rooms.
We liked its central location, close to the water front and the main city centre. It was convenient for all the public transport which was very good. It was easy to get to all places of interest in the Oslo area. Many were within walking distance. We loved the hotel. The room was clean and comfortable and the breakfast was excellent.
Location, design, comfort.
The hotel has a great location. Excellent breakfast choice
location I asked to put the company address on the invoice at check-in, when checking out (so time was limited) this was not done. In restaurant the service was poor: the first 2 red wines by the glass I wanted to order were not available and the waitress only found out when she went to get them, the salad was served without any dressing and the potato gratin consisted of reheated, big chunks of potato floating in a white fluid. Breakfast was meagre.
Location, comfortable rooms, good food.
friendly and helpfull staff
Perfectly located with normal living condotions. Reception staff could be more friendly Wi-Fi internet would really help as we had only phones and pda, plus it is very cheap to implement.
Very comfortable room. Excellent bed and armchair! Perfect with ironing board and possibilty to hang up clothes-hangers in shower. Placing of breakfast rather erratic. Spent a lot of time finding the different items of food and drink and getting them to my table.
Very convenient location. Walking distance to large parts of Oslo city
a cosy warm room for unseasonable cold Oslo weather The shower and wash basin took ages to warm up - I can't imagine the amount of water that was wasted.
a sauna would be perfect in such cities especially in winter time. the breakfast is not good...Nobody attended the room (until 8:00). Little choice of fresh fruit...No green tea available.
Clean, quiet, conveniently located in the heart of Oslo
Perfect Location The Bus stop for to and from airport shuttle is right at the entrance of the hotel The hotel is in a perfect center of the city Most of the things/places to see in Oslo are within 10 minutes walking distance of this hotel Hundreds of restaurants, bars and late night fast food places available within 3 to 5 minutes walking Perfect place if you are visiting Oslo for leisure or business. Staff is very polite and friendly. Maybe need to improve on soundproof windows
The hotel has been newly redecorated, but it has kept the Norwegian traditions. Perfect location.
breakfast was okay We would liked to have any information regarding the fire alarm after we went down to the lobby. Nobody told us what it was all about......
location, staff the room we had was not a double, they adapted it from single to double...6-8 sqm!
our superior twin room was furnished very well, newly decorated and the beds were comfortable; breakfast buffet was great, also the possibility to buy a lunch at a low price; the location of the hotel in the city center is perfect; price-quality in an expensive city like Oslo was perfect we stayed at the backside of the hotel which was the quiet side but unfortunately a very noisy outside airconditioning was turned on between 07.15 and midnight; the air conditioning in our room did not function at all so at night it was too hot; a shower screen would prevent the wooden bathroom door from getting damaged by the water
Centrally located, especially with respect to shopping and night life (many things just 5min walking), good breakfast, free WLAN. Early check in was not possible – after some discussion suddenly room available -> personal not the most committed. Worst: Air condition wakes you up @7.30 in the morning when you have the room towards the (ugly) back yard (even with closed window). Therefore I will not book this hotel again.
Located in the city center.
Breakfast was good and room adequate Windows are quite thin, so it might get chilly during the actual winter. Now it was ok, but a little bit drafty.
The great advantage of this hotel is its central location; also close to one of the airport bus stops and to Oslo public transport. Straightforward and relatively low-priced hotel. Perfectly adequate for our sightseeing requirements.
Tidy and a nice breakfast buffet The room was horribly cold !
A great central location.
Excellent location! We were very pleased with the service as we got upgraded as we got to the hotel.Would stay there again. This is not about the hotel, but about Booking.com; we did not receive any confirmation when booking the hotel, and as we had book several other hotels that day for a travel, it was hard to find out exactly which hotels that we had booked.
The hotel is very well located, next to the Parliament building and Karl Johans street, not far from Aker Brygge.
Good value for the money. Central location for shopping and seeing the city. The room was too warm. 10 questions in steat of 4!!!!
Convenient location and very quiet (I have stayed in a number of hotels in central Oslo and had issues with street noise, but this was very peaceful). Enjoyable breakfast provided. Rooms were very basic (e.g., no shampoo etc in bathroom). Decoratively, it is an impressive building but the interior looks quite "tired". Felt expensive for what it was, but reflects high cost of Oslo hotels.
Convenient location between the Parliament and Royal Palace. Near excellent public transportation; large room; nice breakfast buffet.
Location Smell from kitchen in rooms in back side, disco music "booms" late in the night, very late (3 PM) possible check in.
Most everything was OK. -The WC itself had, shall we say, clear signs of not being cleaned. The Word "sorry" was never uttered from the staff upon being informed of this. -At 11.57 there comes a knock on the door, just as i was about to leave the room, "sir, why haven't you checked out yet?" Very uneccesary. Heavy vibration from the ventiation system. Almost like on a large ship at sea, I happen to like ships, so it didn't destry my sleep.
Location is super. The room is not not clean.
Great location. Within walking distance of Central Station. Located near all city shops & restaurants and bars. Free Wi-fi. I know it's Oslo and things are expensive but for the price I would have expected a better standard of room. It was basic. Paying for location I presume.
The hotel is located in the very heart of Oslo by Karl Johan avenue by the parliament, national theatre, royal palace and galleries. The bay is only a short walk away. The hotel by itself is grand with paintings all over the walls. Stuff are really polite, nice buffet style breakfast.Really enjoyed our stay. Much recommended!
Nice old culture building. Worth to keep as much original as possible!! :) Good prices for room in center of Oslo. A little bit smoke smell in first old room we got. But personal was helpful and I got a "smellfree" room. Very nice!
Location, friendliness of staff, good breakfast No bar
Exellent location, very good breakfast, nice view of the pariament square, healpful staff
Eccellent position for a exiting visit and relax in The City, good value for a 4stars hotel, the staff friendly, and breakfast in first class, Thanks lot.
The breakfast buffet was excellent! The hotel is also in a central, safe location, close to the train station, bus and T-Bane. The staff was very friendly and helpful. I didn't realize that there would only be one bed instead of two. I assumed a double would have 2 beds. Also I think the heat might get turned off after midnight? It would be very warm before i went to bed, but cold again in the middle of the night.
Good price Door into the room to access to next room without keys
the hotel location
The staff were very friendly and really helpful. Really liked the chess boards in the waiting area. There was no skin moisturizer in the room, which is not a huge thing but a nice to have.
I had to upgrade as the double room I booked was absolutely tiny! Rooms very small and not good value for money
Excellent location: 5 min walk to train station & 5 min walk to Aker Brugge (great restaurants & bars). Excellent buffet breakfast (included) - fresh juice, cereal, fresh bread, eggs, bacon, sausages, coffee, fruit, ingredients for sandwiches. Staff were very helpful and had good knowledge of the city and things to do. Comparatively good value for money in an expensive city. No ceiling lights in the room - just bedside lamps.
excellent location and very good breakfast no
Centrally located - near the station as well as the harbour. Room was comfortable and not noisy.
Very nice staff. Great location -only a few minutes' walk to main Oslo shopping area. Large breakfast included in price. As with everything in Oslo, overpriced for what you get. Carpets and general condition in need of updating.
Location Service, small -inadequate- restaurant, broken window
friendly, clean fine room, tasty breakfast with good coffee (!), superb location for tourist, too noisy at street side
The staff was very friendly, and made me feel very comfortable, but I did not stay long enough to appreciate all the services the hotel would offer.
Really clean, modern finish. Having warned them there were vegans in our party it would have been nice if they had at least had some soya milk in the kitchen.
the location of the hotel is very good...Besides we had a room at the back so we were not disturbed by any noise.... We arrived at the hotel quite late and paid for the room straight away...When we arrived in the room, it was actually set up for one person, so we had to go down again to the reception and were given an extra duvet...Basically we had to make our own bed at 23.00!!! And we realised the following morning that we only had one towel too, which was very practical... After half an hour we were in the hotel, I remembered that the receptionnist hadn't given me a receipt when I paid for the room...So I went downstairs and asked for it but he could barely remember I had already paid!!! We stayed at a Thon hotel in Bergen and Trondheim too ( and they were very good!) but the Thon Cecil Oslo was by far the most expensive and it was a real disappointment...I hope this was just bad luck...