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8.8 Very Good
Pros:Good service at the counters.
Cons:Trying to connect with customer service was terrible while we were driving.
Pros:Drop off is convenient.
Cons:The cruise control and collision avoidance systems did not work and were constantly flashing "saying take to dealer immediately" when Alamo was told about this they just blew it off !!
Cons:The minivan I reserved wasn't available, so they put us in a giant SUV. It ended up costing us 150 more in gas for our trip, so the upgrade wasn't an upgrade at all.
Pros:The car was good.
Cons:Our counter agent was very sharp. Her customer service skills were lacking.
8.0 Very Good
Pros:The young woman at Idaho Falls gave us a Durango for two people. She said that she did not have the suv we requested. The Durango wouldn't lock so we had to take time out of our first day of vacation to drive to W. Yellowstone to exchange it for a smaller vehicle which had not been cleaned!!!
Cons:If someone orders a specific type of vehicle it should be available at pickup not told to drive an enormous car they don't want. I ordered the car 2 weeks in advance so it shouldn't be difficult to have it available and clean.
Pros:Sales person indicated she would have batteries on key remote replaced.
Pros:Returning the rental car was fairly easy. The counter employees was friendly and efficient
Cons:Not enough parking spaces for rental car return, not clearly marked. Ended up being more money than I planned.
Pros:easy to rent
Cons:PRICE TOO HIGH
Pros:Agent was very friendly and helpfull
Pros:Courteous at pickup, called to verify rental was still needed, upgraded without charge
Cons:For time in rental, price was ok
Pros:Whoever was the rep I talked to at the Idaho Falls location was extremely friendly, accommodating, and helpful.
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