Nice Crysler - But needs a Tutor along to help wit
Pros: Newer car - But too many gaggits/dials I'm not familiar with - Esp in the dark. Took too long to figure out where the light and other important items were. this made my experience unsafe.
I did like the seat warmers - but it too a lot of time to figure out the digital control panel.
I think it was a Chrysler 200 - very nice - but large learning curve on figuring out all the gaggits - esp the rotating gear shift knob and parking break
Cons: I thought I was renting the car from IDA airport - but when I got there 5:00 pm (In the dark) they said it had been booked from a lot in downtown Idaho Falls and I had to pay a 12% transfer charge. About $15. There was no Snow scraper or brush to clear off the Snow on the windows - so I had to go back into the airport to get one (It was about 15-20 degrees and wind blowing.
25 Jan 2016
Cons: You messed up the reservation! I called them the day before and they had NO reservation for me. I therefore mad a reservation through the Enterprise website AND at a lower price! You guys are worthless!
14 Jun 2016
Pros: I picked up my car from the Idaho falls airport, they were very nice, accommodating, answered questions, not pushy. All around great.
2 Jul 2016
Great service, though car was expensive
Pros: The customer service was excellent, as usual with Enterprise. I had even made a mistake and rented a car from a location off the airport lot, and though they couldn't move the reservation to the airport because they had no more cars to rent, they did allow me to return it to the airport at the end of rental for no additional charge.
Cons: The car was a Jeep Compass SUV, which had very little power. It was also expensive - and not just because it was an SUV. The compact cars were the same price, over $60/day. However, it seemed as though Idaho Falls rental car companies were mostly comparable.
18 Jul 2016
Cons: Kayak has the wrong address for the airport enterprise location so I was told i'dbhave to take a cab downtown! Not possible as a single mom with luggage, car seat, toddler, etc. so cancelled this rental and got another. Fix this issue.
3 Sep 2016
Not at Airport
Pros: It was clean and they gave me a ride back to the airport when I returned the car.
Cons: We thought we could pick up the car at the airport but they would not honor our reservation for the price. We had to take a taxi across town to pick up the car we had reserved. They were annoyingly unhelpful.
9 Sep 2016
Car not at airport location - caused clusterfuck
Pros: Everything about Enterprise was excellent
Cons: Kayak's algorithim needs a fix if you regularly sell people airline tickets then book them cars at another location!
I figure Kayak owes me 2 hours of my life back and at least $30 for the Uber fair over to get and return the car.
3 Oct 2016
Enterprise, Roll With Us....
Pros: Cody was the agent at the airport and he was most helpful, friendly, and knowledgeable about the area.
Cons: Everything was fine.
4 Oct 2016
Pros: Very easy return experience with a pleasant employee
16 Oct 2016
Pros: Car was an upgrade, easy to drive. Pick up was relatively easy, usually my wife is picky about the configuration of her seat (back issues ). This car exceeded expectations
Cons: I had thought that pickup was in the airport, but was a 10 minutes taxi ride away. Ended up being much cheaper and with more car choices.
Cons: I called and cancelled a day after making it but a credit still has not come through. I'm not very happy about it. I made the reservation for my son but under my name. I called back to make sure he could be the driver on my credit card and was advised he could not but they could cancel mine and book him so I called and got his information, called back and changed the reservation. Not only were we both billed but he was charged $50 more for the same rental. I was told by the book agent he'd just change the information on the original booking. I'm not very happy about my $$$$$ expensive car rental.
4 Jan 2018
Idaho Falls SUV
Pros: We went skiing at Grand Targhee and opted for the mid-size SUV. We had a Toyota 4Runner that was absolutely great. The folks at the counter were great and we will be renting from Alamo again.
4 Feb 2018
Counter agent was less than pleasant
Pros: The car was good.
Cons: Our counter agent was very sharp. Her customer service skills were lacking.
Cons: didn't like the overage charge on mileage when it was for a vacation that crossed borders of USA to Canada one way rental. Not reasonable when you are there for a vacation of a lifetime. It made us always keeping an eye on mileage and considerations for activity. That Sucked!
2 Nov 2016
Cons: The initial agent was 20 minutes late to open so our plans to leave on time were postponedoing immediately. When we gave her the information to obtain the vehicle she said it kept blanking out the information entered. I asked if she had had a customer service number she could call for help she said she didn't. So I Googled a number and told her I would call. At that point she picked up her phone and called someone. She talked on the phone for an hour withe someone and kept giggling and talking about things that were not related to the issue . She was not to the point and did not make time of the essence in the least bit. She didn't even apologize or say anything about what poor service we received