Cons: We tried to get the van a day earlier... we started that task 4 days before our original pick up date...what a nightmare. So much so that we will never use Hertz again. Unbelievable that no one could get their business together to be able to figure out how we could rent the vehicle a day earlier.
Pros: Great staff, good value, so easy to get in and out fast.
Cons: People were obviously vaping in the car. Didn’t do a great job at getting smell out. For a car with only 8,000 miles it smelled.
Pros: Pick Up Staff was helpful and friendly. Pick up and Drop off Easy
Cons: Being an elderly person, I wish there was a brief review of car options. I had to go on you tube to figure out how to open trunk and 3rd car door.
Pros: The car was clean, no smells. It served me well.
Cons: The parking lot where the cars are parked was disappointing, but this was a small airport.
Cons: Extremely disappointed as our agreement and payment was to/with Kayak NOT CarRentals.com. When we showed to pick up the rental, we turned away because of not having enough available credit on our major credit card. We were stuck with the $216 fee and NO car!!! At this point we're prepared to spread the word about Kayak car rentals....STAY AWAY and buyer beware. Please, we need our refund!
Hertz was the only rental place not open
Cons: Landed in South Bend in the middle of the day on the weekend. Hertz was the only car rental place that was not open -- even though I had a reservation fornthat time. Ended up going to Enterprise and got much better treatment. Will be using them from now on.
Pros: I was given a free upgrade from a Nissan to an Impala!
Pros: Color make and model
Cons: I payed for the reservation on line with a debit card, but Hertz required a credit card at the time of pick up so I was not able to use the reservation.
Cons: Didn't like they didn't inspect the car with you. The paper showed there were no marks on the car but I took pictures before driving of so many scratches and also a scratch in the windshield. I was told I wouldn't be charged for it but still odd they wouldn't have that marked.
Pros: Ease of rental return.
Cons: Waiting in line @ check-in counter.
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