Cons: They don’t have the car that I booked; then tried to rent me a car at a far more expensive rate. I ended up taking a taxi.
Pros: Nothing to like. They didn’t have the car I reserved.
Cons: Worst car rental experience as they did not keep the car that I booked.
Pros: Staff told me to go to budget
Cons: If they kept my reservation. My plane was delayed and they gave my car away.
Cons: When I made my reservation, I remember that I was unable to alter the time default of 12:00pm pickup, so I figured that would still be okay since I was arriving about 3:00pm, so the car would be ready for me when I arrived. When I review my reservation, there is no language indicating that the reservation would literally expire 2 hours after the scheduled pickup time. Since I did arrive more than 2 hours after the scheduled pickup time, I was surprised to learn that there was no vehicle available to me. Nothing! So Hertz directed me to another local car rental business, which supposedly matched me with an equivalent size vehicle. The car supplied to me was substandard, however, because it had damage (cracks) on both bumpers, a weak engine to handle the curvy, steep gradients of the roads, and windshield wipers that should have been replaced way before my rental. In addition, we discovered a persistent rattle due to a loose undercarriage, and noisy/ineffective air conditioning. In the future, any rental company should make sure renters are made aware of any expiration policy, and make it easy for renters to alter the pick up/drop off times. Hertz was very disappointing.
Pros: Car was in good shape
Cons: The reservation price didn't include a $30/day mandatory insurance fee that is required I'm Costa Rica. So, my quote was for $7xx, and total cost was actually $1100. AND, the guy at the ciunter was a total dick and kept trying to sell us on the optional insurance to make us pay EVEN MORE. UGH.
Bait and Switch with Hertz in San Jose Costa Rica
Cons: We were given a very good rate when we booked but when we showed up we not given an option of taking out additional insurance. We discussed at length- the entire process of renting the car took a very long time. They tried to charge me over $500. After much discussion they wouldn't let us take the car for an amount that was over 3x the quoted rate. We really needed to get going and the Hertz facility is away from the airport so reluctantly signed. The front desk employee was rude and found VERY small print to justify the increase in the rate. I will not use Hertz again at this location.
Pros: Not much
Cons: The internet booking site was COMPLETELY mis-leading. It made no mention of the exorbitant insurance fees. It felt like fraud. I'm not sure I'll ever use Hertz again, especially in Costa Rica.
Cons: Car had over 100,000 miles no power and was charged almost triple my quoted rate because no one at booking says you will be asked to get Costa Rican insurance. So my $80 car was $230. Don't buy the third party insurance it's useless here in CR. More money lost. Not happy at all
Didn't have my car available despite reservation
Cons: They gave my car away. They literally had no automatic cars available the day I arrived at their location. I had to find another rental car company on the spot that day.
Fast, friendly and welcoming.
Pros: The rental experience in a foreign country can be very intimidating. This was not the case with Hertz in Costa Rica! Our interaction was so pleasant at both pickup and drop off. The staff even gave us insight on where to go/ what to do while we were there.
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Hertz in San José.
Hertz has 2 car hire locations in San José. Take a look at our Hertz hire location map to find the best car hires near you.