Pros: Car was clean and the pickup and drop offs were very convenient.
Cons: Rental car company did not honor the weekly rate originally agreed on and added an additional $18.79 to my total.
Pros: Staff was rude at time of pick up, didn’t have the car I reserved and the solution was the cancel my reservation. My drop off time was outside their working hours and they told me I had to pay another day of rental to return the next day during their hours. Or I could pay to return it elsewhere
Cons: The car was dirty, food in between the seats. Gum stuck to the cushion, drinks were spilt and never cleaned up. Sand on the seats. With Covid-19 I would have expected it to be extra clean. No one even wiped the car down
Pros: Easy pick up/drop off. Nice car, brand new. Friendly staff.
Pros: Nothing. No one was at counter, doors locked.
Cons: If only someone was at the counter.
Cons: The location (Renaissance) isn't even open on Sunday although my booking said to return it there at 3 pm. They told me to drop it off at John Wayne airport instead. The car was dirty -- especially given how prevalent COVID is right now, I would have hoped the company would be even more careful about cleaning it. I had to lysol wipe the steering wheel and etc myself after receiving the car.
Cons: I was called a couple of hours before picking up time and told there was no vehicle for me!!!!!!!
Pros: Excellent Car/SUV for our rental. Very comfortable for my 85 year old Father-In-Law. He is a retired Firefighter with Parkinsons Disease & Dementia. Having a comfortable ride is very important with his physical & mental condition.
Thanks Hertz for making that happen. You made his Christmas even more Special!!
Pros: They didn't have the class of car I had and wanted to charge me more for an upgraded cast. I refused and wanted what I was agreed to online. They made it look like they did me a favor after I shouldn't budge gave me a bigger car for the price I had reserved for. Other then that, everything was great.
Cons: Have the car that I bought (SUV) and not a lower category (Sedan) for the same price...
Pros: Drop off easy
Cons: Staff unfriendly and not flexible, worst customer service. Never received email of reservation despite multiple calls to Hertz.
Pros: Yes, Jesse was extremely friendly, professional and very easy to work with.
Cons: Maybe offer shuttle service
Pros: It was my first time renting from Hertz, and Jesse explained to me the process, answered all of my questions, and was overall helpful and personable. 10/10 will rent again, thanks Jesse! -Kim
Hertz has 3 car hire locations in Newport Beach. Take a look at our Hertz hire location map to find the best car hires near you.