Pros: Staff were very helpful and friendly. Midsize car was big enough for 5 people with 5 backpacking bags in the trunk. Driving to Chile was not a problem.
Cons: Car pick up took longer than expected (~45 min total) because there was only one employee. There was only one person ahead of us in line when we got there.
Car had cracks in windshield
Pros: Location in airport. V easy.
Cons: I was told the car was new and to be v careful. When we got out I saw the car hasd two cracks in the windshield but was told not to worry about it and some minor scrapes in front and the back. Did not feel like a Hertz rental. Also the Chevy really was a piece of junk.
Assaulted by the main employee, Pablo. He spat on
Cons: I'll be taking this complaint to the US embassy. I will hire a local attorney. I will file a chargeback.
Gave away my car
Pros: I was an hour late, they gave away my car, and they had no others. Terrible experience.
Reservation canceled last minute
Cons: While boarding my flight from Burnos Aires to El Calafate I received an email stating that my reservation had been canceled. I never authorized this and when I landed I was informed that Hertz had overbooked cars and that there wasn't one available for me. So here we are in Patagonia on the trip of our dreams after a year of planning with no rental car. This forced us to drastically change our plans and alter a trip we had spent so much time organizing. Horrible experience and cannot believe what I thought was a respectablel company would do such a thing. Will never choose Hertz again.
Cons: Even though we had a confirmed reservation, they said they were overbooked and refused to rent a car to us. They had cars but wanted to rent them for longer time periods. They said that had overbooked many people. This massively disrupted our travel itinerary. They also were rude, unhelpful, and made no effort to call other rental car companies or help us in any way.
Easy and efficient!
Pros: They let us drop off at the airport for our departure so we didn't have to pay for a taxi.
Cons: Schedule pick up for 8am but they don't arrive to the downtown location till 9am.
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Hertz in El Calafate.
Hertz has 2 car hire locations in El Calafate. Take a look at our Hertz hire location map to find the best car hires near you.