Pros: Drop-off process is very quick.
Car was in mint condition.
Cons: The pick-up process is way too long! The agent was too pushy to sell extra insurance. Airport taxes are expensive and not appearingin the initial quote reczived by email. Was not the case when I rented in Vancouver via another agency
Cons: The check in process and subsequent drop off was not done well and not clear. The car was small for a medium sized SUV. We were also told that we could prepay the gas but then told when we arrived that if the tank wasn’t 100% full, no refund for that gas. They should have told us that upfront.
Pros: Easy pickup at the airport
Cons: Managers special was a large truck, would have preferred some option for a car.
Pros: The saff was very tired - check-in around midnight. They rather work other stuff than take care of the customers.
Cons: The staff could have been more interested in the customers. But when you already are the largest rental car company, why bother with the customers?
Pros: Staff should have taken care of my car switch
Cons: I was given a monster truck-5.7L engine. Fuel sucker. They said I had got the managers special. Then when I asked for a smaller veh, and after waiting minimum 45 min on line, they said I would be up charged roughly $120 and have to wait another 40 minutes or so-
Cons: I was charged for a damage I didn't do. It seems that attendants do not thoroughly check for damages, and then the next customer has to pay for someone else's damage. I noticed this because I DID find a scratch on the car initially and reported it. But missed seeing the chip on the window. Lame.
Pros: Georges (sp) the agent who handled our transaction was excellent and due to some problems upgraded us to a larger vehicle at no additional charge. He was very knowledgeable great to work with.
Cons: My only complaint was taxes and fees added an additional 25% or more to the cost of the car rental and it would have been nice to know this before getting to the rental counter.
Cons: Worst customer service I’ve ever experienced. Had a prepaid reservation which they did not honor (at night). I had to rent a last minute vehicle from another location for triple the price as it was the other company’s last one.
Pros: Friendly staff, painless pickup and drop off.
Cons: Charged fees that were not indicated beforehand.
Pros: I did not like the experience at all. There was no car for me when I needed it. Had to take a taxi instead!
Cons: Just about everything!
Intermediate (Toyota RAV4 or similar) is the most frequently booked car hire type from Hertz in Calgary.
Hertz has 5 car hire locations in Calgary. Take a look at our Hertz hire location map to find the best car hires near you.