Pros: Friendly staff. Easy pickup and drop off.
Pros: very friendly employees, easy claim process initiating, flexible return.
Pros: Easy pick up and return after pickup
Cons: Found out after pickup, we couldn't take it somewhere we wanted to go.
They helped us a lot
Pros: We had a problem with the rent, and the women of the airport shop helped us to solve it.
Cons: I prepaid for a different drop off location and when I picked up the car I was asked to pay an additional fee for a that service. I was told its similar to adding a GPS or car seat to an existing reservation but I was unable to take the car without paying additional despite my reservation. I called the 800 number and was told this charge would drop off and was covered but just discovered three separate charges for this rental have been processed. I plan on calling customer service again to clear this matter up but the Cairns office was unhelpful and unwilling to listen to me about the reservation I booked.
Pros: Everything was clean, simple, and very easy pick up and drop off.
Cons: Just a little small for a family of five. Not what i would call a typical SUV.
Pros: Pick-up and drop off were convenient. No extra charges. The car type/condition was a good choice for the area and driving conditions.
Cons: Not sure the additional insurance I purchased when I made the rental reservation was necessary (as I was lead to believe at the time).
Hertz has 3 car hire locations in Cairns. Take a look at our Hertz hire location map to find the best car hires near you.