Cons: Drive back service
Pros: The staff are nice and they make the effort to show you the car before you drive off.
Pros: They did not have an economy car available despite the fact that I had booked economy.
Cons: The car was dirty. The attendant made an excuse to say she tried to clean up the car but in fact she did nothing. There was dirt in the trunk and around the hinges of the trunk door.
Pros: The staff at pick-up was super friendly.
Cons: The interior of the car could have been cleaner. The drop-off experience could have been WAY better. They might be able to update their Computer System - 1 -easy access for local locations to change drop-off if that's what the customer is requesting, and 2 - have the ability to convert currency!
Pros: It was easy in and out. Great car
Pros: There's no option for someone who doesn't have a credit card.
Cons: Enterprise needs to be more flexible.
Pros: Very happy with the experience
Cons: Great customer service
Pros: The service was really good. Staff was friendly, quick and efficient.
Cons: I wish they would have told me about being able to give rides to customers who are going to a nearby address.
Pros: Excellent customer service at the downtown location.
Friendly and professionally
Pros: Mario is very friendly and professionally to process the car rental.
Excellent and Wonderful Experience
Pros: Loved the pick-up. Location was a tad ambiguous but overall the staff was effective and friendly. Gave me a huge upgrade! Thank you so much.
Cons: Back up camera in vehicle did not work...
Pros: Excellent service at the front counter when I picked up the car.
Premium (Buick Enclave or similar) is the most frequently booked car hire type from Enterprise in Ottawa.
Enterprise has 15 car hire locations in Ottawa. Take a look at our Enterprise hire location map to find the best car hires near you.