Ottawa Car Hire

Cons: Selected airport Enterprise location while booking. Somehow my car was at an off-site location and cost an additional $50 to get me to my car. Apparently, their "We'll pick you up" slogan only applies to certain people, not from Enterprise to Enterprise locations only ten miles apart.

Cons: They didn't send me the receipt via mail, though they promised to do it.

Cons: Waiting time on long weekend

Cons: Maybe the car could be a little bit cleaaner, inside.

Cons: The price was different.

Cons: None

Cons: Everything

Cons: The gas tank was half full when I picked it up and ended up returning it 3/4 full, which means they pocketed 1/4 tank of gas on my dime. I tried estimating how much gas I had to put in, but overshot.

Cons: Not all cars have winter tires, which isn't acceptable in February. Strange requirement to post the last gas fill up receipt to windshield when returning the car - why should I trust you if you won't trust me? Hard to find the office.

Cons: Absolutely no complaints whatsoever; staff was attentive and helpful.

Cons: I paid double the amount than was advertised on Kayak, the image on screen showed a Nissan Duke, but on arrival we were provided with a tiny car that wouldn't fit 5 people in it. We then had to pay an extra $20, and an extra 20% on the advertised price as a deposit. Return desk in Toronto was impossible to locate, and the man at the desk was very unhelpful.

Cons: The cars trunk wont lock, it was broken, this made the experience far less comfortable than we expected.

Cons: Truck was the only available vehicle despite booking a small car. Massive increase in gas costs for trip. Terrible location to get to, and cost more than initial quote (thanks to USD). Back to Enterprise forever.

Cons: American made cars.

Cons: They just don't care. no effort. Hertz: never again

Cons: We were forced to book the car from the "airport office" because there was not another option from the website, even though the office itself in 20 min from the airport and we actually live 5 min from the office and just walked there; for this we were charged more than $60 ("premium location fee"). When we arrived at the office the type of car we booked (medium SUV) was not available and they had to bring one from another location. After making us wait for more than an hour they showed up with an off-road vehicle! Not exactly out choice for a comfortable 1000+ Km trip with my parents. Since there were other people in our same waiting situation but with different needs, they proposed us to switch car. So after another half an hour waiting they provided us with a higher class SUV. At least they offered us some (small) discount for the time we had to wait and for the extra gas-consumption of the bigger car we got.

Cons: The fulfilling agency lost my reservation. I went off in my own to find a rental.

Cons: The customer service was sub-par and downright rude on both drop-off and pick-up. Very limited cars left when picking up so was given a much larger vehicle (rather than the economy size I had reserved) which ended up costing me more in gas. When I reserved the car, my reservation said I had unlimited mileage; however, there was a 200km per day limit, after which, I would be charged. There was also a $1000 deposit which was not disclosed at the time of reservation. Finally, the gas tank was only 3/4 full when I received the car, which made it very difficult to gauge how much gas I needed to fill when returning. I would not return to Routes, nor would I recommend to anyone within or travelling to Ottawa.