Cons: I booked a car From Lexington Ky airport and my total was suppose to b $120 tax and all. But on my final bill I was charged $324.91. Extra charges $180 other charges for nothing
Pros: The Staff was very helpful and fast.
Cons: Winchester Rd location did not allow you to park your personal vehicle in their lot, which I was never told prior to arrival....but other than that, very good experience
Pros: It was a car that ran
Cons: I ordered a truck and had to take a car, really needed the truck thats why I reserved the truck
Cons: Arrived to pick up the car and they “are out of cars”. Had reservation for over 10 days. No one tried to notify me that the car was unavailable. I was not offered an alternative and was not given any apology! Was simply told it’s the “virus” and there’s nothing they could do. I was 3rd in line for pickup that day and the people in front of me did not get rentals that day either. I will NEVER use Enterprise again!
Pros: Drop off was very easy and fast.
Cons: We had ants in our van. Also, took way too long to pick up car.
Cons: Wanted to give family member a car rental gift over Christmas but had to pay for additional driver - myself + family member, although I neither planned to drive or ever drove the car. Rental rate was therefore much higher than expected. Will not use Enterprise again.
Car not available at my scheduled time!
Cons: Ended up having to scramble and rent from another company as they didn't have a car available at my appointed rental time!
Pros: After a miscommunication when I found out last minute that I could not be picked up from my hotel, Enterprise reimbursed my Lyft fare to get to their location.
Cons: Long wait to pickup the vehicle
Was great but drop off very tricky
Pros: Car was great, staff in Kentucky bluegrass airport very helpful. Really very nice
Enterprise has 6 car hire locations in Lexington. Take a look at our Enterprise hire location map to find the best car hires near you.