Pros: The process for both pick-up and drop-off were super quick and easy, despite obvious limitations with covid.
Cons: They left me in the dark about my refund for my deposit for using a debit card at pick-up. Still unsure if and when I’ll be receiving it back.
Pros: Our flight wasn't until 7:30 p.m. and the car had to be returned at 11 a.m... We called Andrew at the Hartford location and for 4.$ extra we were able to keep the car until 4. They also allowed us to drop the car at a location closer to the airport. The experiecne made our trip that much more enjoyable. Thank you Enterprise. Your new loyal customers,
Pros: Staff was helpful, friendly and acommodating
Pros: The staff was very attentive to my needs.
Cons: The toll pass I rented was invalid but the manager Alec refunded me and was extremely apologetic.
Pros: I received a confirmation but there was no car available.
Be sure you get the right shop for airport pickup
Pros: Jake from the Airport Rd. office called to make sure I wanted his (Brainard Airport) office in Hartford, and not them more likely Bradley Airport in Windsor Locks, serving the Hartford area. Thay was going above and beyond and saved me a LOT of trouble. The Bradley shop honored the rate (with higher taxes) and were friendly and professional. I have been scammed by the Alamo/National tactics and highly recommend Enterprise over those two chains.
Cons: Only that the website didn't make the location abundantly clear. The system should know that "Hartford" might mean Bradley and alert the buyer. That may be Kayak's problem, not sure.
Pros: Great price, fuel efficient car
Cons: Squeaks and weird sounds in the rear/trunk area but it drove fine.
Fantastic friendly service at BDL Airport Enterprise
Pros: Excellent, helpful, friendly customer service! I was very impressed. Top notch young crew at the BDL location.
Another example of service that makes me come back!
Pros: When I brought back the car I mentioned that it smelled of smoke, That was something I had not noticed when I picked the car up but as the week went on the smell got stronger. The young man helping me asked how he could help and I told him I would appreciate not having to pay the $50 fee for dropping the car off at a different location. He asked me to come to the office and the manager there gave me a $25 credit, she could not waive the entire $50 fee but she and her staff's response was so positive and so quick I was fine with the $25.
Pros: Picking up after booking at Bradley Hartford airport was a bit of a hassle. When you book the car you book in Hartford but the enterprise courtesy van takes you to an enterprise in Windsor Locks. Their taxes are higher and they try to charge me $100 more. To pick up enterprise in Hartford was 15 minutes away and their courtesy van would not take me. However they told me I could call Uber. After a bit of talking back-and-forth he finally agreed to honor the price that I got.
Compact (Ford Focus or similar) is the most frequently booked car hire type from Enterprise in Hartford.
Enterprise has 2 car hire locations in Hartford. Take a look at our Enterprise hire location map to find the best car hires near you.
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