Pros: The supervisor trying to do his best with the situation
Cons: Provide the total of the rental with all the fees that were going to be associated with the rental. I did use my rental because of the hidden fees that brought the total over a $1000 dollars and it needing to be on a credit card.
Pros: Friendly staff in both ABQ and DEN.
Pros: Easy and quick pickup and very easy dropoff. Vehicle was in excellent condition.
Cons: With complicated user interface systems and no real standards between manufactures it would be good to offer an orientation to the customer but it would require additional personal.
Pros: Staff was friendly and took adequate social distancing/safety measures.
Pros: Great customer service, Lots of signs directing people where to go. Employees seemed to care about the customers
Pros: Straightforward, no problems
Cons: Car was relatively old, low-spec (e.g no climate control, only manual air con). But perfectly adequate.
Cons: Head lights very dull, didn’t light up the road at all especially on mountain roads! Hubcaps rattled , thought something was falling off under the car. VERY BUMPY RIDE......almost as if no shocks!!!!!
Pros: I picked up the car from ABQ and dropped it off in Taos. At drop off in Taos, the staff were friendly, helpful and efficient, which is typical of my positive Enterprise car rental experiences in Taos.
Cons: At pick-up in ABQ, although each staff member I encountered was pleasant, the overall pick-up experience was extremely frustrating. Lines were long, and waiting for the actual car after check-in was even longer. Unfortunately this is typical of my Enterprise rental experience in ABQ.
Pros: The staff was friendly and apologetic
Cons: You cannot use a debit card to pay if you have an out of state license. They also charge a deposit that is more than the cost of the rental. None of this was disclosed at time of booking.
Pros: Staff was awesome!!!
Cons: Nothing really!
Pros: Through my error (reserving a car at the wrong location!) a full size sedan wasn't available. The staff kindly offered us several available options, which included a no-cost upgrade. The car performed very well and made our vacation more enjoyable. I'll be using Enterprise next time, for sure.
Cons: The road signage at the ABQ site could be clearer.
Pros: The guys were so friendly. They got us all set up quickly and the return process was really fast. As a female, I appreciate that they didn't try to hard sell me on anything or guilt me into buying things I didn't need. I would definitely rent from these guys again!
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Enterprise in Albuquerque.
Enterprise has 8 car hire locations in Albuquerque. Take a look at our Enterprise hire location map to find the best car hires near you.