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Staff were lovely. Looking a bit tired. Desk in room had big scratch on it. Also, on a previous stay breakfast was on the top floor which was lovely. This time we were in the lower part of the ground floor restaurant. The continental breakfast choice was quite poor considering the price. The toast was merely warmed up bread and coffee wasn't particularly hot. My elderly parents in their 80s, who were also staying, were unable to shower as they couldn't get in or out of the very steep sided bath.
Rapid sorting out/ upgrade when the door lock to out room failed The fact thaty the door lock failed
It has a great location, with lovely views of the castle and lots of food and bars nearby.
The views of Edinburgh
view of castle from hieghts restaurant, location of hotel No fridge in room no radio having to pay for breakfast having to pay for internet access lifts very poor (not updated since previous college use) no air conditioning control windows not double glazed - noise, draughts
At arrival we were met in the parking lot by a very friendly man tha helped us with our luggage. The staff at the receptiondesk was very nice. The room was exellent. In the bathroom we were delighted to see a rubber duckling on top of the towels across the bath! It's the little things that count!
Convenience of location As I had a front room over a weekend, the noise from the pubs in Grassmarket was a bit much.
the bathroom was really dark with only lights over the wash basin. a large water stain on the ceiling was not very attractive!
The view of Edinburgh castle was out of this world.
Ideal city location for theatre, dinining and shopping.
Room very nice. cleanliness of room excellent. Staff friendly and helpful.Close to shops and visitor attractions.
Rooms were lovely and beds very comfy. Bathroom very modern and shower was amazing. Requested an iron in the room prior to arrival but it wasn't there. The heating came on at 6am and was very noisy. This woke my partner and I up and we couldn't get back to sleep with the noise. The tea/coffee machine in the room did not work. Left my straighteners behind in the room but when I contacted the hotel to enquire about this they said they checked and they were not there. That is a mystery to me.
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
Attention to detail, throughout the hotel
The comfortable rooms and central location and choice to stay in the Hotel or not.
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
The room was excellent , staff were extremely helpful and polite .
beautiful design, great location, friendly and helpful staff
The location of the hotel is fantastic. Everything one needs to see in Edinburgh is within walking distance. Our room was spacious and towards the back of the building, so there was no noise coming from Grassmarket at all although we stayed there for the weekend.
Hotel is better than i expect, warmer, clener, and quiet Breakfast is quit expensive, compering what you get.
We love the beds and the huge wide screen TV! It was a little far from Waverley station, had to climb up and down a hill to get to the hotel!
Good locatioin, friendly staff, breakfast excellent, room comfortable Very small car park
Helpful staff, clean rooms, good location
Friendly staff. Very well appointed rooms
They had parking, toiletries were good the fridge was only a cooler and it would have been nice to have a proper cold fridge. Breakfast quite expensive.
The hotel was modernly decorated and the rooms were of excellent quality and the food was of constant high standard
Very central to Edinburgh, very nice pubs nearby and easy walk to all of the tourist sections of the town. Very helpful staff and very nice breakfast.
Helpful staff Modern decor and beautiful view of the castle Noisy guests sitting in the lounge area on 4th floor just outside our bedroom.
The location is very good and the staff were friendly and attentive. These were the redeeming features. Poor car parking facilities, breakfast was uninspiring, room was not particularly clean.
quality of room and first meal I thought the price of the breakfast was excessive at £19 for a hot breakfast.Went next door to Premier and got all you can east breakfast for £7.95. Also got breakfast in cafe just down the road for £4.95. This would put be off coming back. Maybe go to premier inn next door.
Good position close to city centre and university
Room was very spacious, clean and overall good value for money. Location good also
the staff brilliant with the children and nothing was to much trouble for them
Breakfast was good, whirlpool was good. Air con was not great and swimming pool is very small
Excellent breakfast! Limited parking available
Nice staff Did not get a separate bed for child (2years old) Poor kids playcorner
Very nice room. Good sized bathroom. Excellent breakfast. As compared to most other hotels, the hot breakfast is part of the standard buffet. The dinner experience was not great. We tried Italian, Indian and Thai cuisine. Only the Thai cuisine was good.
room service and cleanliness of room both excellent Decor could be modernised a bit. No sink in the toilet for washing hands
Appeared recently updated. Staff very friendly and helpful. Great location close to the train station and right off the Royal Mile. Large elevator. Bathroom very nice. Bathroom shower did not have any kind of shelf for shampoo, facecloth, etc. No where but the floor to put anything. Safe did not work, but maintenance replaced it sometime our first day. Sliding doors for closet and refrigerator, microwave area did not work. Very difficult to move doors. They ground off aluminum off the track when moving doors. All of the lights in the room were either all off or all on. Window would not close all the way.
I was disappointed that the room wasn't ready on time, it was 30 mins late. I'm pleased I didn't pay full price for the room, I still payed enough but if I had paid full price I would have been very annoyed
Excellent value with the ideal location for all the sights and amenities Not being able to open an account for the restaurant or bar
The hotels staff and luxurious rooms.
The hotel was excellently situated was very clean and furnishings were of a very high standard. The facilities in the room included a microwave and kitchen type sink which was very handy. The staff were very helpful and friendly. The parking was difficult and you had to pay a meter but spaces were very limited.
staff all very helpful and polite nothing
Excellent design of the bathroom The lift(s). If there was a second one I do not know and the one was used for carrying linen, services, quests. Useless.
The rooms are well decorated; the hotel is in a great location - really excellent; the shuttle bus is useful. We were moved room twice in a five night stay. The first move was due to the sofa-bed in the studio dulexe not working. We were then upgraded to a one-bedroom apartment. This room did not have proper bathroom facilities and the bathroom flooded while the shower was in use. This resulted in a nightmarish experience - including three plumbers at the door within five minutes - clearly an ongoing situation. The room being flooded was not reported to hotel management until I complained to staff a third time. We also did not receive toiletries on a daily basis (had to ring reception to request them); did not receive an adequate number of towels; admired the charming cobwebs across the ceiling; had to request the sofa-bed to be made up several times; noted a complete lack of communication between staff and so forth.
It was central, pleasant quite spacious and comfortable. Room faced a wall, No drawer space, bathroom was badly laid out with no ventilation. There was no bar
The location of the Suites couldn't have been better. Just off the Royal Mile it was central to everything. I would have liked more frequent maid service
excellent location and comfortable space the hotel offered what i needed tho if you want room service there is not enough room for an table
location and design bathroom needed a ventilator
Good standard. Good bed, room, bathroom. Room view.
Cleanliness, helpful staff The window didn't close properly, allowing cold air in.
Great staff, good hotel bar.
A good location and friendly, helpful staff. Rooms available when needed at short notice, with minimum fuss. The room (on 1st floor at front of building) was a little noisy until late at night. There was a confusion with our newspaper order (2 nights out of 4)
Very modern design. The bed was extremely comfortable. The staff extremely friendly. The LCD tv with freeview was an added bonus. There was work going on in the hall just outside the room so there was a lot of banging, though not at unreasonable hours. I had to ask for an ice bucket & there was no way of re-filling it.
I booked the hotel as part of a birthday gift for my friend and was worried that it may not be up to her expectations, given the cost. However, I was pleasantly surprised at how plush and spacious the hotel/room was. The shower was awkward to work and the water pressure was far too powerful. My friend refused to use it the next morning as she thought it would "take her skin off".
Staff were very friendly, bar was fantastic, location fantastic
I liked the large window in our room that overlooked Edinburgh castle, it looked beautiful especially with the snow that fell that weekend. I'm pretty sure that this room was an upgrade, although this wasn't mentioned at check in. In the little sofa area we could not get any of the lights to turn on.
I liked the modern interior. The bedroom had a bit of an echo.
loved the shower spacious size of the room and large leather sofa. Room was clean and comfortable corridors were a bit dingy and room could have done with a lick of paint. The room we had did not have a good view
I liked the vicinity to the rest of the city. There seems to be an active nightlife very nearby.
The fun, funky vibe and central location were what attracted me to this hotel initially. However, there is a pub on the ground floor and our room was on the first floor directly over the bar where live music was played well into the night. When I requested a room change, they were fully booked but said I could change rooms the following day. Unfortunately, we weren't informed of the room change procedure and the room promised to us on the second night was given to someone else. Very disappointing. The hotel staff should be better trained to fully inform guests of room change policy. Also, guests should be warned at check-in that their room is over a pub that plays live music on Friday nights and offer them ear plugs in advance before they realize they can't sleep. The management did offer a gesture of compensation but really, had I been informed and been offered ear plugs on arrival, I would have actually enjoyed my stay. Other comments on the room: the sheets were clean and the bathroom also seemed clean but there were tons of dirty marks on the walls and dirty windowsills, which is not nice to see at hotel at this price point.
Location, we were attending a wedding in a near by hotel
The room was clean, pity about the rest of the hotel which could really do with a makeover.Tea and coffee making facilities were present which you often dont get in more expensive hotels! I was lucky to be on the 3rd floor away from the main square, which can be noisy. Make sure you look for this when booking. Its a convenient location but dont expect too much for your money.I was staying for one night and it was fine. I did have to wrestle with the heating though. Persevere and it will come on!!
Everything could not fault, would stay again no problem.
My teenage son and I stayed during Fringe and were delighted by the modern (steel and wood) look and youthful (comic book) appeal. The decor says "fun"...the room is simple and comfortable.. the towels are big and fluffy...the beds are firm and "fresh-looking"...the bathroom rain shower was heavenly. There are plenty of restaurants and shops nearby. Don't read old reviews. Don't book here if you need a lot of room, stuffy luxury or old-fashioned amenities. We couldn't figure out the TV, but who needs that anyway!
The staff was extremely friendly, with the location close to eateries for breakfast, lunch, dinner or late night nightcaps. The free WiFi was excellent with easy connectivity. I was visiting for the Fringe Festival and International Book Fair. The hotel was a perfect location. There is a bit of walking to visit Edinburgh, but I left feeling quite healthy which is a good thing!
Excellent location. Very close to all the attractions. Surrounded by great restaurants and bars. Very rundown hotel. More like a hostel. Wallpaper peeling from hall and stairways. Dirty carpets on stairs.
other decent pubs nearby front of hotel eg;doors" disgusting" badly needs painting. biddy mulligans bar next door ok during the day food grand but beware if your over 20! bar is more disco bar than irish and by 8 o clock packed and no hope of seating.few decent ones on the street if you must stay here.
nearnes to city centre poor television service and cramped condition
Location was close to castle and High Street. Good pub next door. Room was over a pub. Not a place to get some rest. The pub closes after midnight, but patrons do not leave streets for hours. room and bed were small.
it was near the royal mile overpriced for what was given, less than helpfull reception staff, en-suite in room was very cramped indeed
The staff went out of their way to make my stay enjoyable and even offerred to provide an earlier than usual breakfast.
stayed at castleview Guest House with my Mum in November 2010. the guest house is in a great locaton, central to everything. Great pubs and restaurants locally. Only problem is there are 70 steps from the front door to the reception, so not suitable for the older person or persons with reduced mobility. Breakfast good. staff friendly, room nice and clean. Would stay again but dont think Mum could manage all those stairs again....,. There really was nothing that i would say i didnt like about my stay except for the number of steps up to the rooms and perhaps breakfast is a little early. Breakfast room closed at 9am.. No lie in here..
Ideal central location Wifi connection unstable during the evening, appeared to be 'switched off' after 8
Great location. Very small room and noisy at night.
Christy was a very pleasant person to coop with. She helped us were she could. OK you have to walk some steps to get to your room. So what all of Edinburgh is going up and down. The breakfast was early for young people (8:00 - 9:00).After a night in the pub is it difficult to get there on time.
Room was nice Staff were not very welcoming and room was not even made up.
Central location. Staff very friendly and helpful. Shower and toilet across the hall.
The effeciency and friendliness of all the staff... they were extremely helpful and made us feel very welcome.The location is superb. The stairs... but then again it did provide us with some exercise :)
Friendly staff amazing location (very close to the city center, the shops, restaurants and the castle view) I couldn't see the castle from my room. (Bad view) The heater stopped working so I was freezing later on.
Perfect location, friendly staff, tea/coffee facilities in the room, good Scottish breakfast. Excellent value for money. No fridge/minibar in the room. The hotel is located on the 3rd-4th floors, and there is no lift, so this may be a problem for those who prefer using the lift to climbing the stairs and/or have loads of luggage.
The hotel is situated ina beautiful part of the new town in Edinburgh,it is a lovely old building and has been recently refurbished with each bedroom a differnt theme. I was in the single room 6 flights up! the room had freeview tv,washbasin and a seperate private bathroom. The decor is tasteful and modern. The fact there is no lift,not so good having to climb 6 flights,that is a downside also breakfast is an hour slot between 8 & 9 which for me is too short and too early.
Location Lift in bad conditions
Perfect location, very friendly and helpful stuff. The hotel was clean and well kept. I really enjoyed staying there.
Friendly & helpfull staff. Everything there. Great location. Great price. Fabulous breakfast. Fantastic location with view on Edinburgh Castle. The room could use some tlc, however the bathroom was very new.
The staff where friendly and helpfully. Perfect location in centrum, shop, bars, restaurants and view was the Edinburgh castle. Airport buss nearly att front of the door.
The front desk willingly helped us with a 4:00 a.m. Checkout by booking a taxi, breakfast brought to our room and someone present at the front desk. Thx chef also sold me some jam from the kitchen at his cost. I wanted to take some home because it was made by a company bearing my maiden name. That was definitely above and beyond.
Very good location in the heart of Edinburgh's main shopping street. Very clean bathroom. The lift is tiny .... not good if you are claustrophobic! The bed had seen better days and wasn't too comfortable.
The hotel was a good value for the money. The breakfast was good. The room was clean. Great location. The tiny elevator.
Relaxed atmosphere and friendly staff,homely feel, it access Some slightly shabby fittings, lift(elevator)is quaint but could do with a spruce up.
I liked the frienlly staff and great welcome. We arrived at 9.30am and were told we could check in as our room was ready then- this was great as we had left dublin at 6am and were tired and hungry. We had the great breakfast that kept us going for the day.. shower power could be improved but this little thing is so small as everthing else was so good.
On the recommendation of a friend who stays with you frequently, I found the stay excellent. It was combining business with pleasure, and so the quiet room with internet access meant a lot to my friend, whereas the central nature of the hotel helped me out. In a city renowned to be expensive, you delivered value, and a view of the castle to die for!
Relatively convenient location; pleasant, helpful staff; clean & comfortable Hotel exterior & surroundings are bland & a bit depressing
relaxed atmosphere nice food lovely staff
Quiet - great views over city Room was stuffy but it was after a few days of very high temps for Scotland - a fan was provided which helped
Good location, 5 mins walk from Kings Theatre and 15 mins from Princes Street Nothing bad we can say about this hotel. We would definitely stay here again and wouldn't hesitate to recommend it to anyone.
Very good service, clean place, good food, nice room, nice atmosphere
The hotel, staff and location were wonderful and met all our needs. We had a great time - the only slight problem was the key card for the lift - we never mastered the knack!
The staff were amazing! They were really helpful, you could ask them anything and they would find out for you. We got snowed in and they offered whatever help they could and were really nice about letting us come back when we had already checked out. They were also very friendly and caring. Nothing really important, just that the TV was lower than the bed so it wasnt very comfortable to lie down while watching it. ANd the heater didnt stay on for long enough,
the freindlyness of the staff we ewre quickly booked in and a booking for a restaurant arranged. no
Staff at Premier Inn, Lauriston Place, Edinburgh were particularly helpful Initial mix uip over booking but resolved
Location, size of room, internet problems
Rooms were spacious and clean and quite close to the centre of Edinburgh. Good internet access. I booked two twin rooms but was given two double rooms. This was corrected when I complained.
Location was good. Well kept up hotel. Good value.
Excellent location,helpful staff,good breakfast.
great location, great food window in the bedroom wouldnt open, the room could get a bit stuffy
quiet room end of corridor black mold around tap area no working extraction room quite small in the roof bathroom very compact very little useable surface. bar area very poorly furnished uncomfortable hard bar stools uninviting only place to sit was in the reception area
very friendly,helpful staff. our room was quite small with tiny windows also dirty carpets in the corridors
Location is good for Edinburgh city centre. If you arrive on a Saturday afternoon, you can park on the lane beside the hotel and provided you pay up until 6.30pm on the Saturday, you don't have to pay for Sunday No toiletries apart from a wall mounted partially filled hand wash. Very uncomfortable beds in a very dated room. Would never stay here again.
The hotel's location is excellent, just 5 mins walk from Edinburgh castle. Very overpriced, 160 pounds for 1 night in a much less than average room, with no breakfast in a hotel with no leisure facilities. Not impressed.
cleanliness of room & attention to detail, also staff were friendly & helpful. no - it was fine.