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Friendly helpful staff, very comfortable room, excellent service
Staff welcoming and courteous. Good size rooms and facilities excellent
Using the Vermillion lounge in the evening for a quiet drink was very pleasant. The Scottish chap with very short hair who attends the door in reception is a great asset to the hotel. We came accross him on several occasions he was always helpful, pleasant, professional and friendly, give him a large pay rise!!!! We had some difficulty getting drinks in the Vermillion lounge. I dialed the number on the card as suggested but no answer. The chap from Chile who is studying for a Master in economic development sorted us out in the end, another significant asset for you hotel I hope you look after him
the location it was right in the middle of nearly everything we went to go and see. It was also right next to the train station which is how we arrived. the cold shower on Saturday and Sunday that was not fun. If you are going to charge premium price than it better be a premium hotel. It certainly not a 4 star hotel given the maintenance of their equipment. They need to replace the boiler, I heard it was not the first time they only had cold showers
The helpful staff Could benefit from air conditioning
Everything!!!! The staff were excellent throughout- ur room was very spacious with a brilliant view over Edinburgh. Restaurant and bar were fabulous and enjoyed having the luxury of the spa right on the doorstep. Fabulously central location.
We were upgraded to the publisher suite which was spacious and atmospheric. This really helped to make toe stay memorable. The staff were friendly and obliging. Overall an excellent service.
the staff were extremly friendly
The quality fo the room was excellent and the free upgrade was very much appreciated, as were all the little extra touches. The breakfast.
So very central. Useful to be able to get to the Waverley Station via the lower back door which was just a case of crossing the road to the station. Would be useful to enable access for booking into the hotel. Staff were helpful and friendly with no exceptions. There was no 'heart' to the hotel. No where to sit peacefully other than the Bistro which was open to other customers and did not have seats to lounge in.
All of the staff where extremely helpful.
The room was excellent. The staff were vert welcoming. Although we arrived at 12pm and our checkin wasnt till 3pm they still allowed us into our room. We enjoyed everything about it.
The quality of the facilities & the standard of the presentation together with friendly staff. First class food and service in relaxed well-appointed surroundings.
the bed was comfortable,and easy access to city centre the bedroom was not what we expected,the decor needed maintained again in the bathroom,and the food was not to standard as we ordered and the food was served raw
Great central hotel with fabulous luxury rooms and bathrooms Charges for movies/music very expensive
Our room was totally amazing and thoroughly enjoyed the view too. I found the website mislead me to believe the spa included the Infinity pool/spa, only to find out this was an extra £30 p/p on top, which I found totally disappointing!
Very pleasant, efficient staff. A sense of 'grandness'! Breakfast seemed a little on the expensive side.
peace and quiet
friendliness and helpfulness of staff spa facilities
An amazing hotel, all staff extremely frendly and professional
As a guest being asked to pay extra for the basic spa facilities
Excellent hotel & facilities. Modern, spacious interior. Complementary wifi, pool, + gym. Very helpful staff. Spa and breakfast are typically not included, but upgrade is possible for 90 GBP per day for 2 people. This includes access to the club lounge, the spa, unlimited drinks and snacks from 5:30-7:30pm, and breakfast in the lounge in the morning. If you wanted a greater selection for the breakfast, you could pay 5 GBP more per person for the breakfast at the One Square restaurant downstairs which includes a quite large selection of hot options and a large continental breakfast. All in all, the food and drinks were amazing. The spa was great - there is a heated hydropool and then multiple types of rooms around it: hammam, rock sauna, aromatherapy room, biosauna, etc. The location is a little further from the city center than I initially anticipated, but it wasn't a huge problem. It was about a 15-20 minute walk to the Edinburgh Castle and 20-30 if walking at a brisk pace to George St, Princes St, etc. where all the shops are. There isn't much to do around the hotel itself, particularly at night - it seems like a business neighborhood + convention center next door.
excellent staff shame about the hotel. qeues for brakefast,electrcity cutting out in the room due to faulty wiring. not a five star as far as i could see gets the rating on facilitys rather than class,
Absolutely everything. I had always wanted to stay at the hotel and t lived up to all of my expectations The only thing I would change would have been to have a bigger bed in our room. Kingsize just wasn't big enough!!
Delightful! We hope to return to Edinburgh one day, and when we do, we will stay at the Caledonian. Couldja make it stop raining?
nothing It is a very old Hotel .It needs to be renovated urgently .The toilet flush is broken , noisy AC , non hot water avaliablility ( it was for a limited time but not expected from a five star Hotel ) . The staff talk without looking at your face with an unfriendly manner . The pool is again too old and need to be renewed so that the price paid to the Hotel is too much in comparison what you get .
Good reception we arrived early room ready and all very efficient similarly check out very efficient Breakfast, we were put in a cold room, toast took an age to produce , one poor machine and when we left the queue was 25 yards long to get in for breakfast
The location of the hotel was good Hilton are using there brand to sell below standard rooms. I would never stay here again
Everything was great except bed was very uncomfortable
The friendly and welcoming attitude of the staff, in particular the concierge. The have maintained the standard of the hotel since changing to a Hilton. It was well located for walking to Murrayfield for rugby.
The room was quiet and had a lovely view of Edinburgh. The staff were very helpful and the standard of cleanliness excellent. The leisure facilities were of a high standard also. The price of breakfast seemed high even for the standard of hotel.
Service and attention to detail Nothing to report
The grandeur, the comfort, the facilities, the location, the staff. The leisure complex is a little tired, but pleasant nonetheless!
I booked a room at The George Hotel as a special birthday treat for my husband. I wanted somewhere right in the city and this was the perfect location, we even managed to find a parking space! The staff were really friendly and helpful. The room was lovely and the bed was possibly the most comfortable I have ever stayed in!
The whole hotel experience at the George Hotel was completely faultless. The staff were incredibly helpful and welcoming. The rooms were spotless, warm and very comfortable. The breakfasts were delicious. The flight was cancelled on our return and had to stay at the George Hotel an extra night, the staff welcomed us back with mulled wine! Excellent stay, thank you.
From the minute I walked into the hotel I felt very welcomed. The staff were attentive and perfectly freindly and professional. I travel alot internationally and truthfully feel that this was one of the best hotel experiences I've had in my life. Being that I do travel alot, it means the world when you can sleep peacefully in extreme comfort. From arrival to departure the George was a wonderful experience. I highly recommend it and will return there when in Edinburgh. A gentleman named " Willy" was a gem, very helpful. Thank You.
Location, cleanliness and the staff who welcomed at door. They have a great manner and seem genuinely want to please guests. Reception staff need much more warmth, smile more and actually treat people as such. Rooms clean bu quite small for price - felt a little cramped at time.
location, standard of accommodation bedrooms were very warm even with no heating on. We were unable to open a window due to noise on street. This was a minor complaint.
The hotel kindly acknowledged our anniversary. All the staff were wonderful.
almost everything the cooked breakfast wasn't hot enough
Brilliant location for all the reasons anyone would visit Edinburgh - sites shops reatauramts
very enjoyable stay in a superb hotel, excellent meals, very helpful staff, nothing too much trouble to make our stay memorable
Location. Friendly Staff. The new bar/restaurant area looks good however the only downside is the seating area near the bar soon filled up and even though there were empty tables on the lower floor level there seemed to be a reluctance to give these to guests who just wanted a drink. The reception area is still going through refurbishment which meant long queues soon began to build up when guests began arriving in numbers which was an inconvenience to be honest. No doubt this will be resolved when the work is completed.
The hotel was in central Edinburgh and close to all the attractions.the room was very spacious Lack of parking as public parking very expensive.
enjoyed the comfort and eating at the restaurant
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
The Number One was a tremendous experience. The hotel and restaurant staff could not have been better during our stay. I would simply say keep it up!
Hotel staff are very attentive and quality of the meals excellent.
Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit
The One restaurant has excellent and unusual food servewd by impecably trained servers.
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
Lovely room, thoughtfully decorated, wonderful service.
very very good had all we required Evert up its standard
Beautiful historic hotel in the perfect location. The staff could not have done more to be helpful. The room was beautifully decorated and extremely comfortable. The bathroom was spectacular. The light level in the room was so subdued that it was difficult to see inside your suitcase. Other than that no complaints at all.
Friendliness and helpfulness of the staff.
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
The rooms were clean and comfortable and the spa was very relaxing.
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
Excellent room. Sauna, steam room & pool facilities very good.
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
The service was beyond my expectations, I loved my stay in the Howard The fact I had to leave
The Howard has an amzing "butler" system where a number of butlers attend to your every need. They are the most accommodating small hotel that we have ever stayed in. It is like being in an upper class private British home with elegant surroundings and service to match. Absolutely nothing.
The Howard was staffed by friendly, helpful and knowledgable staff. We didn't dine but breakfast was delicious and we will be back to sample the afternoon tea!
personal service, beautiful room, excellent breakfast menu, attention to detail.
I felt very comfortable from the first time. It was like I was staying in a house and not in a hotel. Big room, mighty lighting, good service. Tasteful breakfast but very small portions. Order more than 3 dishes!
It was a wonderful hotel. The staff was great, the service was excellent.the location was wonderful.
Excellent service and very responsive and warm.
Greeting very good. Overall impression, beautiful decor rooms and very helpful staff, intimate home from home feeling. Breahfast choice and quality very good, I appreciate it was cooked to order but took a little longer than to arrive than we hoped. We had a train to catch and had allowed one hour for breakfast and had to rush our food.
Beautiful building, large room, excellent staff, fine food no problems
It takes an enormous effort to make hospitality appear this seamless. From the moment we arrived nothing was too much effort, yet everything was done with a discretion that made our stay a truly pleasurable experience. Leaving.
Quiet, spacious, comfortable No hotwater on evening or following morning,so had to have tepid shower and bath. Only glass wall between our room and hall so could be seen going between bedroom and bathroom from outside!!! cleaner arrived 2 hours before checkout to deliver equipment to clean room,visible through glass wall.
Very Personal touch. Very clean. Nicely stocked kitchen. Graham is an extremely helpful person. None
Luxury hotel, perfect stay.
The cosiness of the room was really nice yet it had all mod cons; also private access to our own walled garden! The shower was very nice indeed as was the bath. Both made all the better by the soap. On a further note, the tea and coffee making facilities were exceptional! :) and we very much approved of the fruit in the fridge.
Excellent facilities, faultless service. Outstanding.
Superb staff who did everything they could to help us enjoy our stay, lovely room, quiet location and only a 5 minute walk to Princes Street. Parking is a wee bit limited, but again the staff helped out and the problem disappeared. No issues at all.
level of amenities and comfort, also excellent staff
Size of apartment, features
It was very good. Affordable and reasonable luxury, perfect location for shopping and edinburgh landmarks exploration. We hardly used public transport during our stay. Excellent staff. Would surely stay again.
The staff and service were superb. The in-suite facilities were great. The huge spa bath was very welcome after a long day. The view from my top floor room was amazing - and the food was absolutely first class. I would not hesitate to recommend this hotel to others, and I will stay here again without doubt. The hotel is quirky. It was previously time share apartments, and some of the decor in the communal areas is in need of updating.
Really friendly welcoming staff. Room was beautiful. Huge bedroom with huge sitting room. Very elegant. White toiletries and big high quality towels. Excellent cooked breakfast brought to the room. It was like staying in a country house. Luxury in the best sense
Relaxed atmosphere in sumptuous surroundings. Not applicable
warm freindly . great service. large rooms . clean .great vaule at price booked at.
It felt very private The breakfast was not brilliant and the lift was broken during our stay and unfortunately we were on the top floor
out of this world- service, comfort and a real treat
The staff was extremely accommodating, and the suite was beautiful, the bathroom huge.
The staff were friendly and welcoming, nothing was too much trouble. My Classic Suite was beautiful - exceptionally comfortable, spacious and clean. The bathroom was especially good with its huge kidney-shaped bathtub! I would highly recommend the Edinburgh Residence and hope to stay there again.
The suite was a very good size, having breakfast served in the room was an added bonus and the jacuzzi bath an unexpected treat. Recommended.
Ideal location for the city and the ambiance of the hotel. Breakfast service was very good sets the day of to a relaxing start 4th stay at the Edinburg Residence and standards are dropping. At checking in handed a key and left to find our own room in the bowels of the hotel then faced with a trek back up to reception then back down to car park to collect luggage then back again, Toilet seat falling off, wall paper loose and loose floor tiles. Not what you expect in a 5 star residence
I really like how different the hotel was to most...updated and very sharp. Nothing...it was really nice.
good location of hotel
I loved my room and the actual hotel building was old and lovely.
The deluxe bedroom was spacious and well presented. The hotel was located very close to the city centre which was convenient yet still quiet. The staff were not readily available for guests at reception or breakfast.
Quiet location and near to the city centre
large comfortable bedrooms,good location,excellent food,pleasent and helpful staff.
Very nice hotel, excellent location, very comfortable and spacious room, very well priced Was a bit of a trip up and down corridors and stairs with loaded bags no lift
Location The hotel was like a rabbit warren. The telephone in the room did not work and I had to get dressed three times to go down to reception and got lost twice on the way. The bath flooded!! The tv in the bathroom did not work.
The staff were lovely, and the hotel was in a great location and extremely cosy. We were dissapointed with the breakfast on offer. We woud of liked the choice of a cooked breakfast.
Beautiful room, very comfortable and with all appliances that I could possibly need The receptionists were useless...unable to give me directions or bus numbers from the airport to the hotel. They were unable to answer my basic questions about the surrounding area. There were very loud and noisy restoration works in the dining room during our breakfast. We were not warned about this and really tarnished our image of the hotel as their work was prioritised over the guests comfort.
We were shown to a double although had booked a twin, but from that point staff were helpful and efficient. Good breakfast. Excellent location with car parking. The decor was very dark, too dark for my liking. Furniture and carpet showed wear and tear.
The staff were pleasant and very helpful. I also wanted to stay an extra day than I originally booked and the hotel was able to accommodate me.
Comfortable, clean hotel with simple facilities. Staff friendly and helpful. No frills.
Breakfast was excellent Only one thin blanket on bed Also no information available on bus routes from hotel reception
Staff very friendly and helpfull no
The room was spacious and the view amazing. The room service was very good . Cafe Rouge, where the breakfast is served, was amazing but the breakfast poor.
Every thing is just excellent! We really enjoyed staying at this hotel. We will highly recommend to our friends.
The hotel was central, clean and very good value. I will be visiting the hotel again.
location was perfect, easy to get to all the attractions on foot, train station and buses 10 min walk. Hotel staff were very helpful and friendly. sheets and blankets - I missed my Duvet
Convenience of location for central Edinburgh
Breakfast at Ricks across the road The fact that breakfast was across the road
Staff were very helpful. Rooms too hot but they did bring a fan on request which helped a little.
Booked valentine dinner online, yet when we went down for dinner 1 hour before dinner was supposed to be finished we were told that we were not allowed in. The guy in the resturant was very unhelpful talking over everything I said to him.
The location was perfect, the staff very helpful and the rooms were good size and perfectly clean.... I would definately stay at this hotel again
Hotel and staff were excellent and perfect location, will stay there again.
Relaxing time spent with a friend. Enjoyed Indian head massage although would have preferred it without a top on rather than my arms and shoulders being massaged over my clothes! The breakfast on Saturday was cold...the sausages & bacon were undercooked!
comfort and proximity to the highlights of the city Had stayed there on previous occasions
location and staff air conditioning-room was too hot at night.
Site, staff, facilities and room No
Hotelroom Temperature in bar very cold, barkeeper not very friendly (I have no time to make tea)
the friendliness and helpfulness of staff and the proximity of hotel to shops and bus stops I felt that the hallways on the way to the rooms were a bit shabby looking
The mattress was confortable, the room was clean... Unfortunately we listened the neighbours at 7 in the morning! Walls to slim
The bar and location e.g. the fact they had a car park
Couldn't fault the room really. Big, clean and comfortable. Telly was too small to watch, and bed was a bit uncomfy - but not really a complaint, just an observation. For the money I didn't expect luxury
Location, ease of walk to city centre, views from room and secure free parking Staff were not keen for us to use the nearest door on our arrival and wanted us to carry our luggage around to the front from the underground carpark, I think this was because there was a function taking place. The bedroom needed some odd jobs doing, eg shower leaked and bathroom door would not shut. They were very busy and could have used more staff at the reception desk.
Gorgeous room, great view of river, pampering toiletries. Everything felt like good quality.
A few more towels in the bathroom needed (i got them when i asked)
staff small rooms
location and pub in grounds
Location and parking Room is in need of refurbishment
Location. Friendly staff. Easy check-in/out. No pool.
Staff friendly;room decor very nice; centrally situated in a quiet area Too hot!! (Rooms & corridors) Extremely difficult to get in & out of bath
We were looked after very well by the staff and the hotel was central for all amenities.
Helpful staff - nothing too much trouble. Car park.
Huge bedroom with a great view of the church at Stockbridge. The location was excellent and I also loved the main course we had in the restaurant on the Friday night - 2 courses £14 per person - Exceptional value for money. Service could be improved. Restaurant is open to the public and hotel guests don't get priority. In the morning, I had to ask for a number of things during breakfast.
A smart and comfortable hotel in a good location close to the city centre. The breakfast was first class.
Quality environment and relaxing atmosphere
The room was a good size and with lovely views of the city and the sea in the distance. The web site is over generous in its praise of design features. The bathroom was only average in all respects and the hospitality tray poor for a hotel in this price bracket.
The clean and stylish appearance of the decor and the pleasant staff and enjoyable breakfast room Breakfast cold table should be chilled in my opinion, especially the meats, cheese , yogurt and fruit. Room TV menu was not too great.
Friendly and efficient staff,very comfortable room and a first class breakfast Even with my best nit picking hat on could iI find any fault with the Bonham,a treat to stay there
Relaxing envirnoment in the city, staff were extremely helpful! Will stay again. Highly recommended!
Fantastic service. Warm, friendly staff. Great breakfast. Perfectly located for a tour of Edinburgh. Excellent. Not a thing. Great hotel.
A pleasant stay at the hotel. The decoration is very modern and update.The Bathroom in particular has a nice bath
The staff was very helpful and friendly. The food was very good. The room was attractive and comfortable. No bad points
great location, excellent hotel staff, really big and comfortable room, good breakfast
very friendly owners, excellent menu in the evening for a very good price (well only apple or orange juice as a drink) as well as the scottish breakfast. Location Noisy fitnesscentre in the early hours on friday in the back of room 12
Excellent location, really simple but very modern interior. Breakfast was especially nice as everything was cooked fresh. Non that spring to mind
a lovely modern guest house in a great location, our room was spotlessly clean and very warm. The only thing that would improve the stay was that Sunday breakfast could have been a just little bit later say between 9 and 9.30am
The building is lovely and very nicely decorated. The room was small but very comfortable with better than average appliances and fantastic water pressure in the shower! Breakfast was good with a large menu. The staff were helpful and friendly. The room was a little too warm, but the radiator could be adjusted so it wasn't a huge problem. The wood flooring, although nice looking, was noisy especially when other guests were moving around very early in the morning.
Location is very convenient
The hotel is very convienient for all local attractions,it was clean and warm and a very good price, rooms were decorated in a modern style . the doors in hotel are heavy fire doors and if not held until closed they slammed every time someone went through one. Our room was at basement level and had drainage problems in shower and water only drained slowly.
Real opulence and high quality Noisy nightlub at front of the hotel made for a slightly difficult sleep
Location and girlie feel about the hotel. It is lovely to stay in boutique hotels that are quirky. Lights - really hard to put on and off.
Rooms are excellent, very spacious, clean and modern with excellent facilities. Staff are very attentive, professional and well trained.
A lovely hotel beautiful rooms ideal location
Tigerlily was designer chic with an awesome heart. The staff were fantastic and it was delightful to have breakfast in bed for the same price as eating in the dining room. I was delighted with it all!
The member of staff who dealt with us was extremely helpful and pleasant. We were made to feel welcome and like nothing was an effort.