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Excellent hotel & facilities. Modern, spacious interior. Complementary wifi, pool, + gym. Very helpful staff. Spa and breakfast are typically not included, but upgrade is possible for 90 GBP per day for 2 people. This includes access to the club lounge, the spa, unlimited drinks and snacks from 5:30-7:30pm, and breakfast in the lounge in the morning. If you wanted a greater selection for the breakfast, you could pay 5 GBP more per person for the breakfast at the One Square restaurant downstairs which includes a quite large selection of hot options and a large continental breakfast. All in all, the food and drinks were amazing. The spa was great - there is a heated hydropool and then multiple types of rooms around it: hammam, rock sauna, aromatherapy room, biosauna, etc. The location is a little further from the city center than I initially anticipated, but it wasn't a huge problem. It was about a 15-20 minute walk to the Edinburgh Castle and 20-30 if walking at a brisk pace to George St, Princes St, etc. where all the shops are. There isn't much to do around the hotel itself, particularly at night - it seems like a business neighborhood + convention center next door.
the bed was comfortable,and easy access to city centre the bedroom was not what we expected,the decor needed maintained again in the bathroom,and the food was not to standard as we ordered and the food was served raw
The grandeur, the comfort, the facilities, the location, the staff. The leisure complex is a little tired, but pleasant nonetheless!
The location of the hotel was good Hilton are using there brand to sell below standard rooms. I would never stay here again
Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
A very centrally located hotel with a freindly and helpful staff. The room was of a fair size with all you would expect of a hotel of this standing. Although the room was finely furnished the room lighting was poor.
Location, cleanliness and the staff who welcomed at door. They have a great manner and seem genuinely want to please guests. Reception staff need much more warmth, smile more and actually treat people as such. Rooms clean bu quite small for price - felt a little cramped at time.
level of amenities and comfort, also excellent staff
Quiet, spacious, comfortable No hotwater on evening or following morning,so had to have tepid shower and bath. Only glass wall between our room and hall so could be seen going between bedroom and bathroom from outside!!! cleaner arrived 2 hours before checkout to deliver equipment to clean room,visible through glass wall.
Really friendly welcoming staff. Room was beautiful. Huge bedroom with huge sitting room. Very elegant. White toiletries and big high quality towels. Excellent cooked breakfast brought to the room. It was like staying in a country house. Luxury in the best sense
Ideal location for the city and the ambiance of the hotel. Breakfast service was very good sets the day of to a relaxing start 4th stay at the Edinburg Residence and standards are dropping. At checking in handed a key and left to find our own room in the bowels of the hotel then faced with a trek back up to reception then back down to car park to collect luggage then back again, Toilet seat falling off, wall paper loose and loose floor tiles. Not what you expect in a 5 star residence
I loved my room and the actual hotel building was old and lovely.
Location The hotel was like a rabbit warren. The telephone in the room did not work and I had to get dressed three times to go down to reception and got lost twice on the way. The bath flooded!! The tv in the bathroom did not work.
Hotel and staff were excellent and perfect location, will stay there again.
Hotelroom Temperature in bar very cold, barkeeper not very friendly (I have no time to make tea)
Every thing is just excellent! We really enjoyed staying at this hotel. We will highly recommend to our friends.
Comfortable, clean hotel with simple facilities. Staff friendly and helpful. No frills.
The staff was very friendly. The rooms were clean and the location was very good. The showers didn't have doors or curtains so the water always got everywhere
Good location for central edinburgh, excellent service from friendly staff The bar was full in the early evening due to Christmas parties-some service such as a reserved area could have been made available for hotel residents.
a lovely modern guest house in a great location, our room was spotlessly clean and very warm. The only thing that would improve the stay was that Sunday breakfast could have been a just little bit later say between 9 and 9.30am
Location is very convenient
Friendly and efficient staff,very comfortable room and a first class breakfast Even with my best nit picking hat on could iI find any fault with the Bonham,a treat to stay there
The room was a good size and with lovely views of the city and the sea in the distance. The web site is over generous in its praise of design features. The bathroom was only average in all respects and the hospitality tray poor for a hotel in this price bracket.
Room was extremely comfortable-staff (from top to bottom) was amazing and couldn't have been more accommodating, breakfast was perfect, love the L'Occitane bathroom products & well stocked Nespresso bar in every room....a truly delightful stay for one week over Christmas. Walking up to the 3rd floor :( but at least we worked off some of the calories we ate! Hated to leave!
The location of the hotel, the style of the hotel, the helpfulness of the staff, the breakfast. The room was a bit too small. Also, I'm quite tall and the bed was too small for me.