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location, standard of accommodation bedrooms were very warm even with no heating on. We were unable to open a window due to noise on street. This was a minor complaint.
The hotel kindly acknowledged our anniversary. All the staff were wonderful.
The hotel was in central Edinburgh and close to all the attractions.the room was very spacious Lack of parking as public parking very expensive.
enjoyed the comfort and eating at the restaurant
I booked a room at The George Hotel as a special birthday treat for my husband. I wanted somewhere right in the city and this was the perfect location, we even managed to find a parking space! The staff were really friendly and helpful. The room was lovely and the bed was possibly the most comfortable I have ever stayed in!
From the minute I walked into the hotel I felt very welcomed. The staff were attentive and perfectly freindly and professional. I travel alot internationally and truthfully feel that this was one of the best hotel experiences I've had in my life. Being that I do travel alot, it means the world when you can sleep peacefully in extreme comfort. From arrival to departure the George was a wonderful experience. I highly recommend it and will return there when in Edinburgh. A gentleman named " Willy" was a gem, very helpful. Thank You.
very enjoyable stay in a superb hotel, excellent meals, very helpful staff, nothing too much trouble to make our stay memorable
Location. Friendly Staff. The new bar/restaurant area looks good however the only downside is the seating area near the bar soon filled up and even though there were empty tables on the lower floor level there seemed to be a reluctance to give these to guests who just wanted a drink. The reception area is still going through refurbishment which meant long queues soon began to build up when guests began arriving in numbers which was an inconvenience to be honest. No doubt this will be resolved when the work is completed.
Location, cleanliness and the staff who welcomed at door. They have a great manner and seem genuinely want to please guests. Reception staff need much more warmth, smile more and actually treat people as such. Rooms clean bu quite small for price - felt a little cramped at time.
Brilliant location for all the reasons anyone would visit Edinburgh - sites shops reatauramts
The whole hotel experience at the George Hotel was completely faultless. The staff were incredibly helpful and welcoming. The rooms were spotless, warm and very comfortable. The breakfasts were delicious. The flight was cancelled on our return and had to stay at the George Hotel an extra night, the staff welcomed us back with mulled wine! Excellent stay, thank you.
almost everything the cooked breakfast wasn't hot enough
It was central, pleasant quite spacious and comfortable. Room faced a wall, No drawer space, bathroom was badly laid out with no ventilation. There was no bar
Excellent value with the ideal location for all the sights and amenities Not being able to open an account for the restaurant or bar
excellent location and comfortable space the hotel offered what i needed tho if you want room service there is not enough room for an table
I was disappointed that the room wasn't ready on time, it was 30 mins late. I'm pleased I didn't pay full price for the room, I still payed enough but if I had paid full price I would have been very annoyed
The location of the Suites couldn't have been better. Just off the Royal Mile it was central to everything. I would have liked more frequent maid service
staff all very helpful and polite nothing
Excellent design of the bathroom The lift(s). If there was a second one I do not know and the one was used for carrying linen, services, quests. Useless.
Appeared recently updated. Staff very friendly and helpful. Great location close to the train station and right off the Royal Mile. Large elevator. Bathroom very nice. Bathroom shower did not have any kind of shelf for shampoo, facecloth, etc. No where but the floor to put anything. Safe did not work, but maintenance replaced it sometime our first day. Sliding doors for closet and refrigerator, microwave area did not work. Very difficult to move doors. They ground off aluminum off the track when moving doors. All of the lights in the room were either all off or all on. Window would not close all the way.
The rooms are well decorated; the hotel is in a great location - really excellent; the shuttle bus is useful. We were moved room twice in a five night stay. The first move was due to the sofa-bed in the studio dulexe not working. We were then upgraded to a one-bedroom apartment. This room did not have proper bathroom facilities and the bathroom flooded while the shower was in use. This resulted in a nightmarish experience - including three plumbers at the door within five minutes - clearly an ongoing situation. The room being flooded was not reported to hotel management until I complained to staff a third time. We also did not receive toiletries on a daily basis (had to ring reception to request them); did not receive an adequate number of towels; admired the charming cobwebs across the ceiling; had to request the sofa-bed to be made up several times; noted a complete lack of communication between staff and so forth.
The hotel was excellently situated was very clean and furnishings were of a very high standard. The facilities in the room included a microwave and kitchen type sink which was very handy. The staff were very helpful and friendly. The parking was difficult and you had to pay a meter but spaces were very limited.
The hotels staff and luxurious rooms.
Rooms were lovely and beds very comfy. Bathroom very modern and shower was amazing. Requested an iron in the room prior to arrival but it wasn't there. The heating came on at 6am and was very noisy. This woke my partner and I up and we couldn't get back to sleep with the noise. The tea/coffee machine in the room did not work. Left my straighteners behind in the room but when I contacted the hotel to enquire about this they said they checked and they were not there. That is a mystery to me.
Attention to detail, throughout the hotel
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
The comfortable rooms and central location and choice to stay in the Hotel or not.
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
The room was excellent , staff were extremely helpful and polite .
beautiful design, great location, friendly and helpful staff
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
Hotel staff are very attentive and quality of the meals excellent.
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
Beautiful historic hotel in the perfect location. The staff could not have done more to be helpful. The room was beautifully decorated and extremely comfortable. The bathroom was spectacular. The light level in the room was so subdued that it was difficult to see inside your suitcase. Other than that no complaints at all.
The Number One was a tremendous experience. The hotel and restaurant staff could not have been better during our stay. I would simply say keep it up!
The One restaurant has excellent and unusual food servewd by impecably trained servers.
very very good had all we required Evert up its standard
Lovely room, thoughtfully decorated, wonderful service.
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
Clean, great location Bathroom seemed like it was for handicapped people
Easy access to city sites, good food, pleasant bar staff No
The view, the convenience for the station and it was central for all the attractions, castle , gardens , etc. It was very good that you could leave bags on your day of departure ( travelodge charge £3.00 per bag ). Although clean enough the hotel looked a little bit worn and could do with smartning up
TV Price for breakfeast and evening dinner is a rip-off. Would never eat there!
The location right on Princes Street is nice. The water came out the tap yellow. Also, they need to upgrade the plumbing fixtures so that hot and cold water aren't separate taps. The surcharges for Internet and even TV (!!!) were outrageous. I've never stayed at a hotel that required patrons to pay extra for basic TV.
hotel placed in an ideal position for ease of getting around edinburgh and a nice place to chill out
Excellent city centre location, helpful and friendly on reception, liked ability to have breakfast delivered to room. Didnt find staff very helpful in breakfast room, had to continually ask for coffee then no milk on table. Despite staying on my own in double room tried 2 charge for 2 breakfasts each morning on leaving.
Easy access to the high street and other local amenities. Breakfast selection was good and evening was reasonable. No all dishes were of a high standard. My friend's main course was only just warm and not the same standard as my fish dish, which was very good. Unfortnately the room we were given had had a flood the previous night and the carpet was soaking wet. They should not have offered to room that evening.
In the city centre Far too noisy if over looking Prince's Street
Lovely views. Not hearing the people in the room next door. Every staff member we spoke to were curtious and happy to help us. Cleanliness of rooms. Hot shower whenever we wanted. Plenty of tourist brochures. Reasonably priced meals in the Dining Room.
Location to station and shops/restaurants etc Wi-Fi had been free before...but you're now charging!!, which I wasn't aware of till checked-in.
the breakfast and the size of the room. the location as well!
Ideal location, clean room, comfortable stay no proper view of the outside. Staff could have been friendlier
coffee was made in apot previously used for making tea; therefore coffee was awful
Location The merchant's website is not elaborative if you open a mobile version. It didnt show to book for a child. I was fooled by the same as had to pay extra for my child. For some reason, they charged me the whole amount for bfast inclusive, but bfast deal wasn't showing. I travelled from India and had the worst experience as had to check out early.
Location of hotel on Princes Street, excellent breakfast and great view of castle from room. nothing our visit was fine
Friendly staff My room was small. Unwelcoming entrance hall.
location dated decor, no iron/ironing board, unfriendly staff
Nice place, central location, staff were friendly, a good experience.
For us the location was the spot on, being ony minutes from the railway station and in the centre of the city and shopping district. The Hotel was comfortable and the buffet breakfast was very good Whilst the service in the restaurant was good this was not always the same at the reception or the bar
The central position on Princes Street, so convenient for buses, walking to tourist places and resturants.
I was attracted by its remarkable location, less than a minute from the train station. But i was most impressed by the quiet of its rooms. Ask for a quiet room and you will forget you are in the heart of a major city. And the staff are excellent. They are in the process of redoing the rooms. The one I stayed in was somewhat dated but perfectly comfortable..
The staff was extremely friendly, with the location close to eateries for breakfast, lunch, dinner or late night nightcaps. The free WiFi was excellent with easy connectivity. I was visiting for the Fringe Festival and International Book Fair. The hotel was a perfect location. There is a bit of walking to visit Edinburgh, but I left feeling quite healthy which is a good thing!
My teenage son and I stayed during Fringe and were delighted by the modern (steel and wood) look and youthful (comic book) appeal. The decor says "fun"...the room is simple and comfortable.. the towels are big and fluffy...the beds are firm and "fresh-looking"...the bathroom rain shower was heavenly. There are plenty of restaurants and shops nearby. Don't read old reviews. Don't book here if you need a lot of room, stuffy luxury or old-fashioned amenities. We couldn't figure out the TV, but who needs that anyway!
Location, we were attending a wedding in a near by hotel
it was near the royal mile overpriced for what was given, less than helpfull reception staff, en-suite in room was very cramped indeed
Everything could not fault, would stay again no problem.
Excellent location. Very close to all the attractions. Surrounded by great restaurants and bars. Very rundown hotel. More like a hostel. Wallpaper peeling from hall and stairways. Dirty carpets on stairs.
nearnes to city centre poor television service and cramped condition
other decent pubs nearby front of hotel eg;doors" disgusting" badly needs painting. biddy mulligans bar next door ok during the day food grand but beware if your over 20! bar is more disco bar than irish and by 8 o clock packed and no hope of seating.few decent ones on the street if you must stay here.
The room was clean, pity about the rest of the hotel which could really do with a makeover.Tea and coffee making facilities were present which you often dont get in more expensive hotels! I was lucky to be on the 3rd floor away from the main square, which can be noisy. Make sure you look for this when booking. Its a convenient location but dont expect too much for your money.I was staying for one night and it was fine. I did have to wrestle with the heating though. Persevere and it will come on!!
Location was close to castle and High Street. Good pub next door. Room was over a pub. Not a place to get some rest. The pub closes after midnight, but patrons do not leave streets for hours. room and bed were small.
Perfect location, friendly staff, tea/coffee facilities in the room, good Scottish breakfast. Excellent value for money. No fridge/minibar in the room. The hotel is located on the 3rd-4th floors, and there is no lift, so this may be a problem for those who prefer using the lift to climbing the stairs and/or have loads of luggage.
Room was nice Staff were not very welcoming and room was not even made up.
Central location. Staff very friendly and helpful. Shower and toilet across the hall.
The effeciency and friendliness of all the staff... they were extremely helpful and made us feel very welcome.The location is superb. The stairs... but then again it did provide us with some exercise :)
stayed at castleview Guest House with my Mum in November 2010. the guest house is in a great locaton, central to everything. Great pubs and restaurants locally. Only problem is there are 70 steps from the front door to the reception, so not suitable for the older person or persons with reduced mobility. Breakfast good. staff friendly, room nice and clean. Would stay again but dont think Mum could manage all those stairs again....,. There really was nothing that i would say i didnt like about my stay except for the number of steps up to the rooms and perhaps breakfast is a little early. Breakfast room closed at 9am.. No lie in here..
Christy was a very pleasant person to coop with. She helped us were she could. OK you have to walk some steps to get to your room. So what all of Edinburgh is going up and down. The breakfast was early for young people (8:00 - 9:00).After a night in the pub is it difficult to get there on time.
The hotel is situated ina beautiful part of the new town in Edinburgh,it is a lovely old building and has been recently refurbished with each bedroom a differnt theme. I was in the single room 6 flights up! the room had freeview tv,washbasin and a seperate private bathroom. The decor is tasteful and modern. The fact there is no lift,not so good having to climb 6 flights,that is a downside also breakfast is an hour slot between 8 & 9 which for me is too short and too early.
Great location. Very small room and noisy at night.
Ideal central location Wifi connection unstable during the evening, appeared to be 'switched off' after 8
The staff went out of their way to make my stay enjoyable and even offerred to provide an earlier than usual breakfast.
The building is lovely and very nicely decorated. The room was small but very comfortable with better than average appliances and fantastic water pressure in the shower! Breakfast was good with a large menu. The staff were helpful and friendly. The room was a little too warm, but the radiator could be adjusted so it wasn't a huge problem. The wood flooring, although nice looking, was noisy especially when other guests were moving around very early in the morning.
The hotel is very convienient for all local attractions,it was clean and warm and a very good price, rooms were decorated in a modern style . the doors in hotel are heavy fire doors and if not held until closed they slammed every time someone went through one. Our room was at basement level and had drainage problems in shower and water only drained slowly.
A pleasant stay at the hotel. The decoration is very modern and update.The Bathroom in particular has a nice bath
great location, excellent hotel staff, really big and comfortable room, good breakfast
Location is very convenient
Excellent location, really simple but very modern interior. Breakfast was especially nice as everything was cooked fresh. Non that spring to mind
The staff was very helpful and friendly. The food was very good. The room was attractive and comfortable. No bad points
Fantastic service. Warm, friendly staff. Great breakfast. Perfectly located for a tour of Edinburgh. Excellent. Not a thing. Great hotel.
very friendly owners, excellent menu in the evening for a very good price (well only apple or orange juice as a drink) as well as the scottish breakfast. Location Noisy fitnesscentre in the early hours on friday in the back of room 12
a lovely modern guest house in a great location, our room was spotlessly clean and very warm. The only thing that would improve the stay was that Sunday breakfast could have been a just little bit later say between 9 and 9.30am
We love the beds and the huge wide screen TV! It was a little far from Waverley station, had to climb up and down a hill to get to the hotel!
They had parking, toiletries were good the fridge was only a cooler and it would have been nice to have a proper cold fridge. Breakfast quite expensive.
Hotel is better than i expect, warmer, clener, and quiet Breakfast is quit expensive, compering what you get.
Good locatioin, friendly staff, breakfast excellent, room comfortable Very small car park
The location of the hotel is fantastic. Everything one needs to see in Edinburgh is within walking distance. Our room was spacious and towards the back of the building, so there was no noise coming from Grassmarket at all although we stayed there for the weekend.
Friendly staff. Very well appointed rooms
Very central to Edinburgh, very nice pubs nearby and easy walk to all of the tourist sections of the town. Very helpful staff and very nice breakfast.
Helpful staff, clean rooms, good location
The hotel was modernly decorated and the rooms were of excellent quality and the food was of constant high standard
Helpful staff Modern decor and beautiful view of the castle Noisy guests sitting in the lounge area on 4th floor just outside our bedroom.
Nice showers and cleaned toilets. Good equiped kitchen for make by yourself dinner. Internet and wi-fi ( pay ). Customers and staff very educated, no noisy, very close to the central bus stop for the airport. Room too small for 4 beds and frozing.No chair,no bed lights, no lockers free, Matrass absolutly no-comfortable: only metals and not insulated with wool or cotton. Orrible sleeping. Why not to buy poliuretan matrass? Economic and easy to clean or change. Breakfast just with bread + margarin + marmelade, coffe/tea and some fruits. Too poor.
Really well recieved, the staff were brilliant, friendly and helpful. Constantly suggesting good local places to go. The rooms were clean and the facilities were excellent. The only issue was the heat, the rooms were uncomfortably warm especially at night. But that was the only problem.
Late checkout on a Sunday afternoon ( we had a late flight.) Good breakfast variety, though no hot food. Great staff, friendly and efficient, no weird attitudes. great location, everything walkable. Easy tram connection to/from airport. No wash clothes/flannels in a good hotel??? No eggs or porridge at breakfast.