Pros: Yes extremely easy pickup and dropoff. The people also friendly and helpful.
Cons: I know the location was going thru renovations, but a sign would help where the service desk is at. I saw no sign for dollar and walked past them. Overall excellent and will rent from them again.
Pros: The lady at the counter gave us a free upgrade for space, and explained everything in detail. Drop off was quick and easy.
Cons: When we arrived at the counter no one was around, waited about 5 minutes before she came in from outside. When you book online it says that there will be a deposit taken but says it will be based on the vehicle rented. We had rented a small SUV and it ended up being $290 plus what I paid for the rental. Wish I would have known it would be so much, took a large piece of my spending money for the time there. Now you get this deposit back but are unable to use it on vacation.
Cons: The counter clerk added “extra” protection to the bill without my wife’s concent and then would not remove it or refund it. We will not be using Dollar again.
Cons: We were misinformed regarding pricing and not given a choice regarding certain optional expenses, resulting in overpayment and incredibly difficult customer service. Finally we were able to change our renters agreement but watch out for hidden charges akd make sure you ask what your options are.
Cons: vehicle was dirty, door gasket loose, license plates was loose and rattled
Cons: Only one employee behind the counter at Sanford airport
Had to wait
Pros: After hours agent was on site and found our car rental contract
fine. He was not aware of our refueling problem which should
have been in their system by then.
Pros: Easy access and well marked drop-of area
Cons: Not checking the car in order to confirm that everything is ok, as it was, it leaves room for possible after comments.
Pros: Pierre was absolutely fabulous. He made the extremely long wait well worth it.
Cons: The wait....14 computer screens and 2 working.
Pros: Staff at the desk was extremely pleasant to work with. They made me feel valued and upgraded my car for no charge.
Unprofessional Customer Service
Cons: Unprofessional and deceitful representative. She lied to us to upsell the EZ Pass and also gave false information regarding the return of the car. Car wasn't what I ordered so I had to upgrade.The whole experience was a disaster and very disappointing.
Dollar has 2 car hire locations in Sanford. Take a look at our Dollar hire location map to find the best car hires near you.