Cons: Pick up at the BWI airport was bad.
The attendant was not available for timely help and over pick-up process.
19 Jul 2016
Computers were Down
Pros: The people were pleasant enough.
Cons: When I arrived at BWI the systems were down. We waiting for 30 minutes for them to come back online, with no luck. You'd think they coudl just check out the cars and do the papaerwork manually, but they did not. I ended up going to budget.
24 Aug 2016
Pros: Smooth process
Cons: Size of the car could have given a free upgrade
29 Aug 2016
Cons: The ez pass wasn't working and i had to pay for tolls on my way back
2 Sep 2016
Hidden Fees or False Advertising?
Pros: I liked the advertised price of $25 per day for a compact car, but that was far from accurate. Maybe I neglected to read all the fine print, but I don't think it was provided anywhere near the advertised price on Kayak.
Cons: After I extended my 3 day rental by two days, Dollar said they had to charge me the weekly rate which was significantly higher than the daily rate for some unknown reason. On top of that, Dollar added a mysterious list of unknown taxes and fees to the final bill. In the end, I payed almost $50 per day for a car advertised as $25 per day. I definitely feel like I got taken on this one...but never again Dollar!
7 Sep 2016
Pros: Cute car, easy to drive.
Cons: When we dropped off the car, no one was at the site but a girl that told us to just leave the keys in the car and they'll email us a statement. Everything went as she said but I felt uneasy leaving a car, parked with the keys in it, without any supervision.
12 Sep 2016
Absolutely the worst customer service; disorganize
Pros: That there was actually a car available
Cons: Service representative was rude. I did not receive the type of car I reserved but discontinued any resolution on that end as the customer representative was combative. No direction or available staff on the rental lot.
17 Sep 2016
Great staff, good car, weak pick up/drop off proce
Pros: Really great staff to interact with; friendly and helpful. Car was a full size vehicle, very clean and in good operating condition.
Cons: Service was very slow in pick up; a long line with only one agent for too long a time; eventually a second agent appeared. On dropping off, it was not easy to determine the exact drop off location. It was NOT at the airport and being unfamiliar with the area, we drove around and around trying to find it.
22 Sep 2016
Cons: The agent keep adding a lots of extra to my rental that I don't need. Now I have to take time to tell him what I don't need!
Pros: I have rented from this office many times for work and they have always been professional and accommodating.
Although they're often very busy, they always greet me with a smile and help me as quickly as possible.
The cars are always clean and relatively new.
I would recommend this Enterprise location to anyone!!!
13 Jul 2016
Airport and telephone bad - final rental place goo
Pros: I really liked the guy with whom we finally met and who picked us up from the hotel and made arrangement for us to get into our car.
Cons: Oh man, what a pain. I made the reservation online, not knowing too much about the Baltimore area. Our flights from Texas to Baltimore were delayed twice, so we didn't land until midnight - when it should have been five pm. Called the number for Enterprise and were assured they'd be open at midnight. Shuttle to Enterprise, then the woman at the desk pulled up my reservation number and quoted me a price more than 200% of my reserved rate. Eventually, we figured out I reserved from an offsite location and she wouldn't honor my quote, since it was at the airport location. $50 midnight cab to the hotel. Next day found my site, but they wouldn't come get me. Finally, found a closer Enterprise location - mind you, no one at Enterprise helped me with this - though I provided my hotel address. Eventually, this really nice guy on the phone assured me he'd come get me and cleared it all up - with my original quote. Great guy. Sorry I can't remember his name.
18 Jul 2016
Poor Customer Service
Pros: Nice and simple as always using Enterprise, reserving the car went well through Kayak.
Cons: When I arrived, the person at the front desk informed me the car I was supposed to have was damaged and therefore, they needed to get a new car from another location. They said it was down the street and would take ~10 minutes roundtrip to go pick up the car and it would be ready by the time we finished paperwork. The person at the front desk told two of her coworkers to go pick up the car but one of them sat at his desk for ~10+ minutes because he was "finishing something". Overall, I sat in the office for ~45 minutes waiting for the car to arrive. Typically when I rent from Enterprise, the car is ready and it is nice and simple but this was anything but that. Also, they told me I received a "free upgrade" for the inconvenience but honestly, the car was nothing special at all and I have no idea how it was considered a "free upgrade".
15 Dec 2016
Cons: I spent an entire hour there trying to pick up the car. A discount was supposed to be applied online and the staff was unable to figure out what to do. I myself had to call the discount company to put them on with the enterprise staff and it still took an hour. The car was fine in terms of cleanliness but had stains on the seats and ripped carpet.
6 Sep 2016
Credit card insurance hassle and no toll transpond
Pros: It was nice that they offered a free bottled water.
Cons: I rent with Enterprise all the time in Chicago, and I always waive the insurance because I have coverage with my credit card. That's always been fine, and unquestioned. Here they made me wait while they called my credit card company to confirm the coverage.
All other times I've rented from Enterprise they have provided a toll transponder. I had left the lot before I noticed one was not provided. The inconsistency is frustrating, and given that there was a toll a very short distance from the lot it would seem to be a reasonable thing to warn renters of.
25 Oct 2016
Pros: The car was great; service was friendly. I liked how Enterprise dropped us off at Penn Station.
Cons: A long line when we dropped the car off. I'm glad we weren't in a hurry.
4 Dec 2016
Cons: I asked for BWI and you switched to another address. So I get to the airport and they don't know anything about me , but have a car that is $46 more. I will never Kayak again. Enterprise was fine, don't use Kayak!
4 Dec 2016
Pros: I reserved a full-size car but was given a very nice, small SUV. The customer service was very cordial and efficient.
14 Jan 2017
Amazing place to rent
Pros: These guys were so approachable and had excellent service; they strike a good balance, either making you feel pressured or ignored. Best car rental experience I had.
11 Oct 2016
Pros: Free upgrade of vehicle
Cons: No ahead of time notice that debit card cannot be used
$40 under 25 fee not made public when making Reservation
Cons: Agent didn't put my Hertz number in the record even after I asked her to. Car had high mileage.
5 Oct 2016
Pros: pick up and drop off were very easy. The vehicle I received was good. It was also a great price. The agent was super nice and friendly.
Cons: I asked for the EZPass but discovered we did not have an EZPass. I'm glad that I looked before we set out so we would were prepared to pay cash. It was the easiest solution instead of trying to exchange it.
23 Oct 2016
Pros: Smooth from pick up to drop off. Even received an upgrade to full size at no additional cost.
23 Oct 2016
Cons: When I picked my car up from my parking spot, I accidentally got in the wrong car (I was supposed to take the car in spot 402 and when I saw the sign for 401, I assumed 402 was the one next to it when in fact it was the one across from it). While the mistake was mine, the tone of voice of the gentleman at the check out booth was very accusatory. He didn't say anything impolite but his attitude did not make me feel like a welcomed customer and instead like he was a police officer pulling me over and questioning me.
24 Oct 2016
Cons: Agent not very friendly
26 Oct 2016
Pros: fast check in and out
clean, gas full
shuttle was quick and frequent
Cons: the closest gas station is 2 miles away from the car rental center. make sure you plan accordingly for drop off (Hertz's prepaid tank deal is good, i did not drive nearly enough to make use of it)
31 Oct 2016
Cons: hard sell for expensive options at pick-up, leading to loss of confidence that the clerk had my best interests at heart. I ended up buying the full tank of gas even though my destination was only 30 miles away and used just a quarter tank; it would have been nice for her to help me figure out the best option rather than push for expensive add-ons.
29 Nov 2016
Herta Rental BWI Airport
Pros: Car was great as was the service to pick it up and return. we would definitely rent from Hertz again.
15 Dec 2016
Cons: Car was dirty and smelled. Inspection on car was expired. Had to take the car to another rental spot and exchange. My time and my gas to do that. New car was not full of gas. Attendant said gauge broken but when I filled it...worked fine. No apology .... nothing for my trouble. I will avoid Hertz completely. Too many other car companies.
Pros: The folks at Budget were great. The system at Kayak was not.
Cons: I explained that I was arriving at BWI and needed a rental from there, and somehow you arranged for a rental at a completely different location - very disappointing - felt like bait and switch.
18 Apr 2016
Great Customer Service
Pros: Car rental reservation apparently was for a location other than BWI, although I had thought I had specified BWI as the pickup location on Kayak when I made the reservation. They found a car for me at the airport location and I only had to pay $30 more for the weekend.
31 May 2016
Pros: great service
11 Jul 2016
Change in price when pick up
Pros: The car was good.
Cons: When I went to pick it up, the price changed from $76 to $100. That was a huge difference.
28 Oct 2016
Cons: Poor customer service
10 Sep 2016
Pros: I was under the impression that the pickup was at the airport, it wasn't, I was charged and extra $50 but it was easy to switch reservations.
Cons: Uncomfortable vehicle, EXTREMELY expensive
9 Dec 2016
budget worst rental car in baltimore fire them all
Pros: Poor customer service, out of cars, left people in line for over an hour and didn't give a hoot. Bad attitudes they should all be fired.
Cons: The facility was not at the airport. The facility was closed before I was even reasonably able to travel the 30 minutes from the airport to get there. They transfer you to their "sister" company at the airport and apply "airport" fees to hike up your reservation. They steal your money with a smile on their face.
23 Apr 2016
Pros: The car worked.
Cons: They were rude when we picked up the car, they were incredibly rude when calling our insurance provider, whom we know personally. They were incredibly vague about the drop-off policy and threatened an abandonment fee when I even brought it up. I called corporate to resolve the issue and the people I spoke to, serveral people, we're even more rude, dismissive, and insulting. I was out in hold mid-sentence and transferred without any notification to the stor, which had no idea why I'd been transferred. I completely regret using them.
The car had an air freshener hanging from the nirror, but still smelled.
4 May 2016
Pros: The car was decent but smelled funny, change the oil light was on.
Cons: Service was terrible, was promised unlimited miles before booking but it wasnt true, they said faster checkout with a major credit card but still had to jump through many loops to prove I had my own insurance even after acknowledging that my credit card would cover me, a way for them to try and sell me unnecessary add ons. Tried to explain it to the associate but she shrugged me off telling me it's policy, false advertising is what it is.
2 Jun 2016
Safety issues !!!
Pros: Nothing to like in this place
Cons: The cars are Filthy inside out. they don't take time to clean them, i had to change 3 cars to finally agree on one. the first one had a bold tires, the second one had scratches all over the car but you can't determine the damages as the body is dirty. the last one was OK with a bad tire sensor that kept displaying an error every time you start the car plus a change oil message that kept prompting. If i have time i would report them to the BBB. Not worth the money i paid. VERY disappointing that kayak list them on their website. i use to trust kayak!
Cons: Very long wait, only 1 person was working, spent at least 15 minutes helping one person...........
25 Oct 2016
Pros: Very efficient.
Cons: Was only couple of cars in my size. Could have had more options.
7 Nov 2016
Drop off one person. Slow
Cons: Being talked into more fees & insurance using fear tactics.
I carry my own insurance! It was enough.
Drop off was @ snail's pace. Computer problem for some slowed it down for all.
Too many customers for only one person.