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2 locations in Houston
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10.0 Wonderful
May 2021
Pros:
Pickup & drop off was relatively painless. Neither rep demonstrated a welcoming attitude. All business. Pickup rep was eating while helping the customer ahead of me at pickup.Cons:
A quick review of operating functions would have been helpful. I am a senior citizen not used to the new electronic wizardry. My wife & I spent a few minutes doing that at pickup and later again with headlight & windshield wiper settings. Picking up a vehicle and being thrust into traffic with rainy weather is not my idea of fun.10.0 Wonderful
May 2021
Pros:
Everything went very smoothly. I was shocked that I didn't stand in any lines to talk to someone.2.0 Poor
May 2021
Pros:
Nothing- see belowCons:
This was the worst rental car experience of my life. I got to the airport and was told that my reservation was cancelled with no warning! Apparently Alamo had sold out all their cars. This was a major inconvenience for me, as I ultimately had to spend $270 getting to and from my destination, instead of the $120 I had paid. If I had also known this before arriving I could have also tried making different arrangements, but also found out that everyone else was sold out by the time I got there too. This was a massive inconvenience and I will never use Alamo again, and it made me seriously question my use of Kayak as well8.0 Very Good
Apr 2021
Cons:
No Issues10.0 Wonderful
Apr 2021
Pros:
Everything was easy & convenient10.0 Wonderful
Mar 2021
Cons:
There was a long wait at pick up. But everything else was great!One location in Houston
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8.0 Very Good
Oct 2022
10.0 Wonderful
Oct 2022
10.0 Wonderful
Sep 2022
8.0 Very Good
Aug 2022
10.0 Wonderful
Aug 2022
10.0 Wonderful
Jun 2022
24 locations in Houston
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2.0 Poor
Oct 2022
8.0 Very Good
Oct 2022
2.0 Poor
Oct 2022
10.0 Wonderful
Aug 2022
4.0 Mediocre
Aug 2022
2.0 Poor
May 2022
47 locations in Houston
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2.0 Poor
May 2021
Cons:
Customer said they tried to reach me and let me know they didn’t have the car I reserved. I had previously called enterprise prior to arrival and confirmed the reservation which they did. Arrived and I was upsold another vehicle that I didn’t take so I will not ever use this service again.2.0 Poor
May 2021
Pros:
NothingCons:
Call back and say wherever4.0 Mediocre
Apr 2021
Pros:
The pick-up and drop-off was a smooth as I could imagine. Especially when looking around at how the other providers were operating.Cons:
I got swindled by the associate checking me in. When choosing refuel options, I was shown a price per gallon that I would pay for them to fill up the tank. They "forgot" to mention that I would be charged for a full tank of gas at that price, regardless of amount of fuel used. Definitely tainted the image I previously had of Enterprise.2.0 Poor
Apr 2021
Pros:
Didn't have a car. Didn't know if they were to have one.6.0 Okay
Apr 2021
Pros:
The car felt very cleanCons:
Almost an hour for pick-up. Same car category as Hertz, much lower quality.8.0 Very Good
Mar 2021
Pros:
Need to let someone know about the deposit and what is needed for this 😩Cons:
BOOKING TOO MANY PEOPLE22 locations in Houston
Locations in Houston
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