Do not rent from Infiniti car rental. Literally the worst rental experience I've ever had anywhere in the world. It's not located in the airport as listed on the site. You have to download WhatsApp, message them, and then they come and find you. Then you wait for their shuttle and then they take you to their sketchy place down an industrial road on the outskirts of the airport 15 minutes away. Once there they do the bait and switch tactic which is 100 bucks for the rental but it was 400 for insurance and that was after me chiseling them down from 500. By this point you have no choice but to rent from them because you're in the middle of nowhere. As if thatwasn't bad enough, the rental car itself was the biggest Chinese POS. The brakes pulsated heavily, there were scratches and rust dimples on the car even though it had 30,000 km on it. They gave it to me with one bar showing on the gas meter, and said it had to be returned the same way. They basically want you to overfill it because they're cheap. Besides that the car transmission was like a wind up car, the headlights weren't adjusted so they pointed straight down and I had to use my highbeams the whole time, junk. Junk. Junk. I hope everyone reads this review and runs as far as they can from this rental car company.
Never and never again. After a trip of 20 hours with 3 kids you want to get to your hotel. The pick up took long and when we came there we needed to pay 5 times more then what we booked for and if we didn’t pay we did not get the car. They you are with 3 kids who are tried and want to sleep. Then you get a car what you did not order. Ordered a jeep renegade or similar what do we get a toyota avanza family car what everyday popped up that it needed service. They did not had something else. So no never and never again.
I had to pay additional $80! for insurance (rental price was 125$!), ridiculous!! They wanted me to give a van (12pax) 10+years old, even left front light and indicator didn’t work. Than they gave me a new van (7pax) - the pickup took me more than 4h and the owner only offer to reimburse the fare difference of $20, nothing else and even the $20 they want a Mexican account to transfer in pesos (360mx), they never did until today. First & last time I booked through KAYAK.
There was too much added prices to finale price
They took the money and they never show up to pick us up from aireport. We wated for 2h and then I managed to call the company, the manager was very unfreindly and said he'll send someone in 20 min. But no-one showed up. I do not recommand this car rental company. It's a scam.
The pick up experience was atrocious. From beginning to end it lasted over two hours. The vehicle I had rented was not available for me or any of the other guests that were there. Instead, they were offering little cars instead of the SUV promised. (in fact I did not see this particular model of car anywhere in Cancun so I doubt they have it in the first place). I was met with the most horrible customer service from the rental car agent, Angel. He was arrogant and condescending. Raising his voice at me, and being just simply mean for no reason. I’ll never forget his rudeness and his desire to make my experience as bad as possible. The only positive note is that after completely insisting on a taller car due to driving around my elderly parents, he gave in and gave me a small SUV that they had. This car was mechanically damaged but in the end, it did what I needed it to do. Infinity, never again .
