Cons: the whole thing was a scam. Bait and switch. The rental car counter had no intention of honoring the price, they were just trying to upsell a bigger car for 3x the cost.
Cons: Don't lie people
Pros: They changed the price quoted on my reservation, and are charging me 14 dollars extra for gasoline, even when I returned the car with a full tank!
Pros: The staff were extremely helpful.
Pros: nothing!! Rip off
Cons: change your policy, put the truth instead of selling something you have no control of
Pros: Very friendly and efficient staff. Cars in very good condition for the Country.
Cons: Costumer service
You ruin my holidays
Pros: Nothing. I did not get the car. Your site is a big lier.
Cons: Nothing. I did not get the car. Your site is a big lier. Not customer service. Shame on you and your zero customer service.
Car reserved was not available for pick up
Cons: Even though I had a confirmation through kayak they called me an hour before to let me know they didn't have a car for me with no alternative.
Charged more than expected.
Pros: Cleanliness. Car working well. Workers were generally friendly.
Cons: Long wait time to pick up. Long wait time to drop off. Extra repainting charge (about $100USD) for two paint streaks on rear fender corner that could even be removed with my nail. Extra charge ($8 USD per day + tax) for local mandatory insurance that was not mentioned at all in the quote prior to renting.
The car had many dents and scratches that report was not provide to me
Cons: The customer service was not good I feel like the front desk person was no to happy to see me I feel bad at that time he was rushing me did not explain clear to me the contract and insurance coverage I told him I wanted the $11.00 collision coverage was offered by Budget but he give me other coverage I believe personal coverage I had small accident a hit and run cause a scrash and bumper was pulled a little the hit was at the passenger side fender I called the airport Budget office the phone number I was provided two ladies answered my phone call the second person she said that she was on charge of the office she said that I had treated because I told her that the amount of $1275.58 was too much for the car damage and I was going to call my credit card sbout that after that she start speaking to me very loud and telling me that I was treated her she explain me the coverage for injure not for collision and told me to be quiet at the end she hang me the phone call.
Poor service and surprise additional costs
Cons: Rental price was only a 'base price' in which local taxes were added. In addition the car reserved was not available (they overbooked) and the upgrade to another car was not free. In the end more than double the price of the original rental agreement was demanded and the staff at the airport were not helpful or accommodating, borderline rude.
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Budget in Lima.
Budget has 5 car hire locations in Lima. Take a look at our Budget hire location map to find the best car hires near you.