Pros: Car was as expected and reasonably clean.
Cons: Pick up took over 1 hour. Not enough staff. No hand sanitizer in line. No hand sanitizer available in car. No food or drink available at rental car lobby. Cost was much higher than promised.
Pros: Pick up - agent was nice but totally misrepresented the charges. No-one was at the drop off, so cannot say anything about that. I appreciate that everyone wore masks and it was quite clean.
Cons: Phone number does NOT ring to the pickup location. No-one was at the drop off, so cannot say anything about that. However, the intake numbers seems to think we drove 1070 miles in 4.5 hours. (we did not average 237 mph). Avis added $20.81 in mystery taxable fees. Charged me for roadside assistance ($7.99 not requested) Charged me for a full tank of gas (option was taken for $41 - but we were told we only paid for what we used, which was 5/8 of tank or 10.3 gallons = $25.61)
Cons: At pick-up the rep wasn’t sure of what car was available. She left multi times to determine that. Finally she did; it was still the wrong car. She proceeded to write the updated info (mileage, color and another #) on the receipt instead of printing out a new one. That caused a hold up at the gate.
Pros: Had a choice of several cars, and took the advice of the woman at check-in as to which was better. Was a good choice.
Cons: Can't think of anything to be improved on.
Pros: The vehicle was clean and comfortable w/ a full tank of gas as expected.
Cons: Waited 47 minutes in line before approaching the counter. Most likely won't be returning to AVIS; time is money!
Pros: Friendly staff. Quick process
Cons: Extra charges not clearly explained in the beginning
Poor pickup experience
Pros: Vehicle ran as expected.
Cons: Only two people ahead of me, yet had to wait an hour. Personnel indicated a Ford focus was not in my vehicle category though reservation specifically mentioned it.
nice, clean car; good service.
Pros: the car was in good shape. Avis workers were professional and nice.
Pros: Office where I drop of was great
Cons: Pick up office too slow
Avis never got my reservation
Cons: I had to book it again with Avis at the Avis desk. Do not bill me with this as I paid through Avis.
Cons: Did not have the vehicle I reserved and I paid for a full tank of gas and was told I would be refunded what was left when I returned it. That didn't happen!
Cons: Staff at BWI Return location incompetent. Drove car to Avis returns and she told me to get in car and drive it around to Budget. Drove up to Budget, staff informed me his computer was not working to go inside. Once at the Budget counter I was informed it was indeed an Avis rental and to go to that counter.
Avis has 1 car hire location in Hanover. Take a look at our Avis hire location map to find the best car hires near you.
No (according to our data)
No (according to our data)