Pros: Picking up the vehicle was easy and we were treated well. The staff at the pick up area was helpful and friendly.
Cons: Returning the car was not as smooth as the pick up. The staff members tried to make us sign a paper assuming responsibilities for damage to the front left wheel. We refused to sign because the "damage" they claimed the wheel suffered was barely visible. We felt targeted.
Pros: Bad initial experience. The car was supposed to carry 5 people and carry 2 suitcases. It was 1.1 litre inderpowered (hyundai?) and barely suitable. The car battery was dead and car hsd benn previously jump started. Needed replacement vehicle. Lost 2days of holiday as a result but new car excllent
Cons: Avis Strand office at Somersetwest responded excellently in providing replacement car but CT airport should never have allowed the first substandard car to have been issued.
Pros: Staff at avis was really friendly. Car they gave me has less milage on it.
Cons: When car was handed over to me was not clean and had no floor mats inside.
Pros: Everything was great except that I cant figure out how to access my final receipt.
Cons: Everything was great except that I cant figure out how to access my final receipt.
Pros: I liked walking into a busy office with a long line and walking right up to the preferred customer desk. It was an amazing feeling. Checkin was quick and easy, our car ran smoothly on a long road trip. When we returned it we didn't have to even go inside. We were met outside right away. Great experience.
Cons: Our car had an awkward luggage cover up that we were constantly battling. A quirk of the Toyota Avanza I suppose.
Excellent rental experience
Pros: Professional and helpful staff. Easy pickup and drop off.
very poor experience - rude employees, old and dirty car
Pros: location - close to my hotel in cape town
Cons: price was different than advertised employees were rude car was old, manual gear (automatic is extra charge), and dirty - and I didn't choose the lowest class of cars..
Pros: Car was reasonable and the same as the price quoted when we reserved.. We were allowed to use our credit card insurance and service was quick when picking up even though the office was very crowded that evening..
Pros: The service was excellent
Cons: Make it clear that you need to pay a deposit for the car
Pros: It is resonble prce.and kindness
BAiT AND SWITCH
Cons: Reserved a VAN and got a SEDAN. Had to pay 3 times more to get what I reserved.
Cons: when we tried to renew it before expiry, the service was kcked back from country head quarter to local office (can't they process it from head quarter?), and the local office simply did not answer the phone.
Economy (Volkswagen Polo or similar) is the most frequently booked car hire type from Avis in Cape Town.
Avis has 4 car hire locations in Cape Town. Take a look at our Avis hire location map to find the best car hires near you.