Pros: Representative was friendly
Pros: The staff at Buffalo changed my rate on an upgrade instead of just an additional $10. I was very pleased with the drop off for the manager was able to correct the mistake that was done.
Cons: The whole process of dropping off at a different location was good but please pay attention to the pickup location. Make sure you are getting what was quoted to you and save the email with your confirmation information. I questioned it before I left, but it wasn’t corrected but thankfully it was on the other end.
Pros: The car itself was a hybrid, so very economical. It was a nice drive also and had Apple CarPlay.
Cons: The car I was given was switched at the last minute between the desk and the pick-up kiosk. This particular car looked like a family of 4 had a food fight in it, and it reaked of deodorizer and cigarette smoke. The stains were kind of embarrassing, but I didn’t have time to deal with the hassle of calling and swapping it out.
Pros: Great service. Great car. Fast and efficient. I forgot a very important item on the rental and they kept it safe for me.
booking with avis is complex
Pros: nothing i like about them.
Cons: rude customer service, creates unnecessary problems.
Pros: Not much
Cons: The agent at the d so justified the fact that there was no windshield wiper fluid by stating that the fluid was frozen.
Buffalo to niagara
Pros: The staff at pickup was really nice.
Cons: The car was huge compared to what I normally drive. Tthey did not have a compact car so we were given a Ford Flex. I was very uncomfortable driving it.
clean car and very good customer service when we dropped off the car
Cons: The booking lady at buffalo airport was terrible.
Just a great experience!
Pros: Hello, after a bad flight experience and going through the canceled flight experience with United, the rental car experience was a true experience of how old school customer service showed its face. I found out my car rental was booked in downtown and not the airport. Debbie listened to me and quickly called to get approval from her manager to pick up the reservation at the airport. She was awesome!! Give this woman a big promotion and raise!!
Pros: Dropoff was quick and easy!!
Cons: Pickup took me 1 hr and 30 mins in line, after midnight for 5 mins paperwork in the frontdesk.
BUF- car rental
Pros: The car drove nicely and the size accommodated what we needed to bring back to Buffalo.
Cons: The car was not cleaned when we arrived- food packages in the seats, filthy windshield, once we got it home and had a chance to look it over. We had to wait over 30 minutes in order to pick up the car making my arrival to work delayed. You receive texts, emails, reminders about the pending pickup up, yet it seemed like they were unprepared for the booming. The overall booming was not also communicated that through your website no changes could be made since it was a special Hotwire deal etc. This was very frustrating for the money we spent. Next time I may just book through actual car rental place to ensure changes, cleanliness, and customer service to be quicker upon arrival.
Pros: Easy pickup and quick drop off. Easy to change pickup time due to a delay in being able to pickup. Cordial desk attendants.
Full-size (Chevrolet Tahoe or similar) is the most frequently booked car hire type from Avis in Buffalo.
Avis has 2 car hire locations in Buffalo. Take a look at our Avis hire location map to find the best car hires near you.