Pros: The staff was nice at the rental counter but could have been more helpful especially for car pick up.
Cons: They did not have the car that we rented and confirmed - Mercedes class C. They gave us a Renault Megane. The line was very long waiting for. > 40 min to pick up the car. The rental counter was convenient in the train terminal but it was difficult to find where the car was parked in 2 sep buildings
Pros: car was type we expected
Cons: they tried to charge me a different rate from the contract. Took 20 minutes to get resolved.Then they charge a lot to add second drivers. Got a flat tire, no spare, no compressor. They sent a tow truck (2.5 hours later). We had to go by taxi to local Avis office the following day to pick up replacement.
They charged me more thqn what I had in the reservation
Cons: They were pushy
Cons: We were threatened with a 1,000 Euro fee for returning the car two hours late. Each representative we spoke with gave a different story. Then no such fee was charged, again without explanation. Never again!
Cons: Agent said she would set GPS for our first destination, but it did not work. Got totally lost. So late for first appt that it was cancelled
Pros: It took less than 10 minutes to pick up the car, and drop off was really simple and quick, as well. The agent was friendly and helpful. The car was clean and as described.
Pros: In Bordeaux the 1st Lady with whom we discussed the deal seemed to be tricky and manipulative but the 2nd one who gave us the key and guided through a concrete car leease related details was excellent and very very helpful.
In Bordeaux we received amazing service: quick, efficient and very courtous.
Cons: When taking the car in Barcelona and discussing what is available things were not very clear in the beginning and seemed to be a bit tricky and overwhelming.
Very helpful Staff in both Bordeaux and Barcelona
Pros: I made a mistake in the date of pick up and had to rent for one day prior to my official pick up time and the staff did everything possible to help make the impact of that as minimal as possible and retain the integretily of my American reservation rate saving me what could have been a thousand dollars in added costs.
Pros: Good quality car.
Cons: Won't book with Avis again as their excess of 11,000 euro is criminal and pushes you into a corner forcing you to sign up to their insurance while our travel insurance should have covered it all the other car companies have a excess of about 2,000 euros smells a bit like a scam on Avis part to me.
Pros: Swift pickup/dropoff.
Cons: Extremly stingy re scratches. Tried to pin a pre-existing scratch on us for a second, but backed-off quickly.
Your Average Rental Experince...
Pros: Car was ready when we arrived, although we had to wait in a long line (they were very busy) they processed the people through quickly. Unfortunately there was no way that I could see to enter my Avis Preferred Number through K@yak, this would have saved a great deal of time checking in and maybe a free upgrade. I was unable to benefit program as they said it was too late in the process.
Cons: Unable to use my Preferred Av1s card to get an upgrade or fast pickup. Car was newer but transmission and brakes were in bad shape.
Pros: Very clean car, almost new. Staff were very polite and helpful.
Cons: The excess in case of accident is up to €11,000 if you book from a US website. The rate is lower than if you book from an EU website but the risk is higher.
Economy (Opel Corsa or similar) is the most frequently booked car hire type from Avis in Bordeaux.
Avis has 2 car hire locations in Bordeaux. Take a look at our Avis hire location map to find the best car hires near you.