Guest reviews
Overall rating
8.8
Excellent
Based on 92 reviews
Cleanliness
8.9
Comfort
8.9
Pick-up/Drop-off
8.6
Value for money
8.7
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Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
34
6
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Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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10.0
Pros: The staff was extremely kind and accommodating to my specific travel needs. It eliminated any stress and anxiety of being in a brand new unfamiliar place. The car was perfectly suitable for my travel there and I had no maintenance concerns either.
Cons: Honestly there isn't anything that stuck with me as a "needs improvement" for my experience at Canada Place. I didn't have any complications or problems.
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10.0
Pros: Qick return, inpection and final process
Cons: There were no signage for rental return. Very confusing, since one would not know the level and station for drop off
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10.0
Pros: Upgrade vehicle at no cost
review from
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8.0
Pros: Good customer service
Cons: Had to wait over an in line to pick up car and then car wasn't available for another half hour. Staff wad helpful and phoned customer service and was reimbursed for lost time.
review from
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8.4
Cons: The pickup was extremely busy and crowded due to disney cruise disembarkment. Staff was extremely nice and helpful, just a long wait.
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10.0
Excellent price
Pros: The Costco portal was much less expensive than the rental through the Kayak portal. The car was also in excellent condition.
Cons: The price of the car rental offered through Kayak that I cancelled. Much too expensive.
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2.8
Don’t rent from Alamo.
Cons: Awful customer service.
review from
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7.6
Terrible pick up experience
Pros: They tried to apologize but.....
Cons: Office closed even website showed they would be open. Arrived on Dec 25th. I had to come back next day to pick up, despite the fact they tried to apologize..... Car had only 1/2 tank of gas. There were other clients as well. Disappointed.
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10.0
Pros: the value for the money and the ease in picking up and dropping off the car
review from
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7.2
make avail loyalty incentive for next rental
Pros: Encourage next rental loyalty by granting discounts.
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9.6
Loved it!
Pros: We liked the simplicity of the pick-up drop-off. Alamo was three, almost four times cheaper than any other rental company.
Cons: I still think we’re paying too much to simply rent a van.
review from
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8.8
Alamo Performed
Pros: I had a great experience with Alamo. The pickup at DTW Airport went smoothly and the people at counter in in field were very nice. I returned car at MDW Airport on Xmas day. The guy who collected my car and printed off my receipt was friendly and helpful. Thanks.
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Top tips for renting a car from Alamo in Vancouver
- Economy car hires from Alamo in Vancouver are around 33% cheaper than other car types, on average