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Hotel was very clean, looked brand new. Staff were helpful and attentive. Rooms were spacious and very comfortable, this would be an excellent long stay hotel. Upon check in the hotel tired to change our reservations to single bed rooms, when we had requested king size beds when the rooms were booked nearly 3 months before. Not the hotels fault, but the city was very dirty and the smog was some of the worst I have seen in China.
a luxury hotel with a rich delicious buffet
The comfort of the room and the quality of the fittings The price of extras
the hotel is form the top of the offer poor (sound) isolation of the room
The staff are very helpfull. I got ill during our stay and they arranged a doctor immediatelly and were very helpfull. They also upgraded us.Food is excellent and facilities are great and the hotel is very central. Only that when they say the breakfast closes at 10h30 they mean it and will start cleaning and removing things around you 5 minutes before the time and clearing off the buffet.
Quality of the hotel room. Services & Facilities. Service in restaurant
Room Service was excellent, Room very comfortable and Hotel staff wonderful.
Central to everything. Easy access. Very friendly and helpful staff. Very comfortable in every way. We stayed another night. Swimming pool was out of order. Ladies spa was out of order. Mens Spa water was too cold. Steam room was far too hot it could not be used. Showers drains were blocked causing flooding. Poor. Hopefully this was a one off.
One of the best hotels I have ever stayed. A hotel in China which serves three kinds of Birger Muesli at breakfast is definitely topnotch. Also good croissants and great fried rice with beef (also for breakfast). Perfect beds and spotless. Reception and concierge helped me out with some small matters! Dark hallways and tasteless hotel design. Next time they should try fresh young dutch or scandinavian designers.
Beautifully designed comfy rooms, breakfast was great and moroccan food main courses was great too
Excellent accomodation, large room with nice bathroom, friendly staff. Good food in the available hotel restaurants. Executive service is very good and value for money. (breakfast and happy hour) The location of the Sofitel is at a prestigeous lane / square but you cannot just walk out for a meal or shopping. The nearest by shops and restaurants are a 20 minutes walk from the hotel so you need transport to go there (which is available at low prices (tuktuk type of transport). Another thing, we had looked forward to visit the Japanese "Koi " hotel restaurant, but during golden week early October they closed half of the hotel Sofitel restaurants, and Koi was not open.
the staff and the comfort. it was by far the nicest hotel i stayed at since in China. the location is good too - close to the Islamic quater and the Bell and Drum tower. I would recommend it to anyone who cares about comfort and is ready to pay a little extra for comfy beds, fast internet and great room service. Also there is a souvenir shopping arcade where you will not be cheated. at the check out there was a misunderstanding regarding payment. but that happened almost everywhere else in China....
The room was a comfortable size room. The bed was comfortable and the room was clean and tidy. The view out our window had a good view of the city. It was a comfortable stay. Their was a strong foul smell coming from the bathroom which was unpleasant. This could be due to the drainage and not actually the uncleanliness of the the bathroom. The pillows were too high and this did give me a sore neck from sleeping on. Also the location was a bit too far from the main attractions.
The staff was very helpful.
Notthin! As experienced travelers in China we can say that we didn’t like anything! Starting with the staff attitude (rude – in all aspects and with very poor English). low hotel maintenance and dirty. Defiantly not a five stars hotel as rated, maybe a two starts hotel even in local standards. Toilet broke, stains everywhere, even in public areas. The lobby toilets disgusting – dirty, stinky no toilet paper or soap and hand towels. The reasons we have chosen this hotel were the rating (stars), location, facilities and then price. Considering the reality this hotel is overpriced and rated.
The room was spacious and there was always plenty of stafff on hand Internet was only free if you have a wireless laptop which you can use in the lobby. Otherwise, in your room or the business centre, it was very expensive.
The king size bed, hbo, cnn and a swimming pool. Some of the staff was a little surly.
facilities OK the indoor pool water was cold in late September
The position and the concierge staff were excellent. The hotel car and driver were also fantastic and definitely the best way to get out to see the Terracotta-Army and other sites. Their exchange rate from USD to RMB was very poor and so the cost was higher than anticipated from the booking.com reservation rates. It would be better if they published their rates in the local currency rather than USD. The bathroom could do with updating, it was getting a bit tatty.
We enjoyed the swimming pool very much. lso the hotel restaurant has a nice mix between east and west.
Room facility clean and new. Governmental supervision on internet connection.
Central location, right next to subway station, close to tourist attractions. Manager and staff were very courteous and helpful (unlike many other hotels in China we've come across). Great value for the price. Will definitely recommend. Included buffet breakfast lacked sufficient variety. Not much else to dislike.
Location is perfect right in the heart of the Muslim Quarter. Room was basic and needed a clean. There were mosquito splats on the wall and a just little bit of grottyness in the bathroom. For the price and location it was still very good, but if they did a couple of basic improvements there it would be GREAT.