Cons:Terrible customer service experience. Enterprise is sloppy and does not seem to care.
Pros:Good upgrade, customer friendly staff, quick service.
Cons:Little choice but to accept a car which still had smoke effect inside.
Cons:Was good service thanks
Pros:Good and reliable car, friendly and courteous staff. Nothing was hidden and no misleading information. A positive experience, I will recommend to others.
Cons:It is not my case but when someone is renting the vans or other bigger vehicles, they should be allowed more then 200 free kilometers a day. At least 300 or 400 km. People want a good reliable car (van truck) with enough km when they need one or they go on vacation with the family.
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Cons:Price gouging and over charging by Avis. No care for people, all about the money. Child’s car seat was dirty and quite a hassle for them. Car was ok but service from Avis representatives was poor and disorganized.
Cons:More expensive than anticipated. Partially my fault making reservation. I didn’t check pick up location closely enough.
Pros:Clean car.Quick pickup and drop off.
Cons:Wish it was a little cheaper
Pros:Vehicle was new.
Cons:Wait time for processing rental was greater than one hour.
Pros:The agent was very nice with the transaction.
Cons:It took me at least an hour to get my car. There were 3 agents working. Since I was doing a turn around flight this utilized far too much of my needed time. This was the LONGEST I've ever had to wait and get a car and the issue wasn't stock. There were plenty of cars on hand.
Cons:I booked a car through Kayak to be available to me when I landed at the Detroit Airport. The car I reserved, for some reason, is not at the Detroit Airport. It's in Windsor Ontario. And the great price I received was in Canadian dollars so it wasn't so great after all. And when I attempted to contact customers service, there is none to be found. Nice job Kayak!
8.0 Very Good
Cons:Since only one agent to serve both Avis and Budget, it slows down the check in process.
Pros:Nothing. They didn't give me the car I booked. They kept the nicer car for other potential bookings. When i asked for the car i booked they argued... "it shouldn't matter since your saving money" ya Two dollars! i brought the car back and they claimed i put a small crack in the headlight. I didnt!
Cons:Terrible customer service. Scammers Rude and made fun of my accent
Cons:Instead of telling me when I booked the reservation that they were sold out at the airport I flew into. It booked my car reservation somewhere in Canada. I ended up using an Uber.
Pros:friendly staff, closeness of the rental office to the vehicle
Cons:long wait due to staff shortage, wrong/no instructions on toll fees
Cons:I found out that the reservation was not st DTW, but rather at a smaller regional airport and, though on the phone the representative was very kind and transferred the reservation for no charge, at DTW the representative would not honor that and insisted on doubling the rate. So I left and rented from Thrifty.
Pros:Tried to rent a car 10 times and was rejected saying price no longer available. Website is a. Mess! Need to fix your tech issues before any more customers are lost!!!!
Cons:I had reserved a vehicle through them. Three days before the reservation date I was emailed that to vehicle was over booked. I the email it said that they would like to offer me alternatives, but I was given zero and got the run around, oh and of course they were closed over the weekend when I got the email and I had to wait until a day before my trip to sort it out. No one helped at all, given zero alternatives, and just told to call priceline/discount company. I will never use them. Had to pay $500 more for a car since it was so close to when I needed it.
Pros:Never going to try there again
Cons:The fact that I booked my van rental two months in advance to make sure I had one for my trip and the day I was going to pick it up there was nothing available make me so mad. I was super lucky to have found a van with enterprise at the last minute! After that I will always rent from them. They have the best service!
Pros:Employees were terrific - there was a massive flood and they seemed to be doing a terrific job of handling all the issues that came along with it
Pros:They had car ready when I got there.
Cons:They tried to get over on price.
Cons:not at the airport,no shuttle bus , who the hell want to take taxi and get your stupid car . waste of my time
Cons:Change price 100% on pick up. After 2hours of unprofessionally conversation get price I was code!! Sorry Almo talk to your employees who work for you .. In future make sure I don't have to go over again!!
8.8 Very Good
Pros:The manager made things work for us. Much appreciated.
Cons:I did not like that my reservation was made for Windsor Canada when I specified Detroit Airport as pick up.
Pros:Clean car, good gas mileage. Simple and quick return.
Cons:Getting the car, long lines.
Pros:It had wheels
Cons:The car was dirty and rattled with every little bump in the road. But the most annoying issues was that the car charger didn't work therefore my gps died and I was lost 20 miles from my destination. I called alamo and they said no problem, just go to the nearest alamo to swap cars. Well... the nearest alamo was 50 miles away. Impossible to do, i was in the area on business. Ended up having to spend $150 for a new gps that would plug into the USP port. Very dissatisfied all around. Never again.....
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