Would you like to save as your currency permanently or for this visit only?
I thought at 370 euro a night breakfast should be included,I noticed American package holiday clients were being given a voucher for breakfast.
Location Friendly Staff Comfort Cleanliness Did not receive Early Mornight Call on morning of departure We had to awaken staff to pay our Bill - not a bad complaint Lucky we had our own Alarm Clock or flights would have been missed First Class hotel otherwise would re - book and recommend
great location, helpful staff, beautiful rooms, very comfortable bed
The Rooms were excellent, clean, comfortable, excellently furnished and location Th bar area seating was too open, the middle bar had a television on which was not showing much and should idealy be turned off and replaced with music. Lack of complementary water in the room. The instructions to get to the hotel are inaccurate and hotel could be more clearly sign posted
Our room was great. It was big, we were on the top floor so we had really high ceilings and lots of windows since we had a corner room. The location was great... close to the Grand Canal and San Marco's Square. The room very new and clean... we loved everything about it. When I see how expensive Venice is in general the hotel rate doesn't seem as unreasonable when you see what you get. When we booked the breakfast room was not finished so breakfast was not included in our rate. They offered us breakfast at the hotel for 15 euros per person. We thought it was a little expensive, but one morning we tried to find breakfast on our own on the streets of Venice and never found anything that good and it was still expensive. Venice is simply an expensive city.
The fact that we got what we asked for
This was a lovely stay in venice, the new refurbished room was excellent, The staff were very friendly and helpfull, no breakfast as that part of the hotel was closed at the time of our stay, but was not a problem as it is close to many resturants & cafe's. I would book this hotel if I went to venice again.
We checked in early and the hotel provided a complimentary upgrade to a Canal View room, so we experienced the "post card" view of Venice from the room. The bathroom was 5-stars. We enjoyed our stay, but the breakfast could be improved to match the overall quality of the hotel.
The location The aircondition didn't work well,so the room was a bit cold.
The degree of engagement which respected our privacy needs. The location and comfort in heating, need for a quiet room and range of fresh foods at breakfast.
Very nice and fancy place Nothing everything was excellent
Staff was vert helpful and very courtious. Hotel was kept clean at all hours. Rooms were a good size.
Location in Venice near to San Marco Bed rooms very tired with stained wall paper in each of the 3 rooms we booked. The furniture and size of the rooms were good and they had comfortable beds.
The hotel is nicely decorated. Breakfast was very good and a plus. The best was the friendly, helpful staff. They made the hotel a cut above others. The man at the desk day/evening recommended activities and arranged tickets and directions for us. He was so kind and helpful. He even gave us an umbrella to use. I would recommend the hotel and would return at the first opportunity. We also loved the location. Thanks for a wonderful 51st wedding anniversary experience.
The staff were great, helpful, welcoming and always pleasant. The breakfast was excellent and the variety suited us. Our room was small, but perfectly adequate and the cleanliness of a very high standard. Staff went out of their way to make sure we had a good time. The pillows! Like sleeping with your head on a wooden block. To be fair, we didn't mention this and judging by our overall experience they would have changed them had we asked. I had to think really hard to come up with anythiing remotely negative.
Friendly and helpfull staff. it´s location.
The location was excellent in Venice; I expected the Milan Casati to be nearer the Milano Centrale as depiceted on the website.The size of our room at bw Venice Montecarlo was too small; it was ok at Milano Casati The Staff were always coutreous and smiling. The location is ideal.
The hotel was in a central location within walking distance to all the major attractions. I had a antique look with modern bathroom. I was very clean and the bed was comfortable. The staff were very courteous and helpful. I would stay in this hotel again.
The staff were very helpful, the hotel was very clean, good wc/ shower facilities etc and a good breakfast... The beds were a bit hard...
The staff made us feel as though we were part of the team... it was a special place from the people that worked there...
great location, very easy walk to San Marko and Realto Bridge. Rooms are nice, clean, staff was very helpful.
Clean room, cozy bed, good bathroom, and good TV (if you actually need a TV while on vacation). Great location close to St. Marco's Basilica (main square in Venice). Close to shopping and public (vaporetto stop by St Marco). Included breakfast is good (eggs, bacon, juice, coffee, toasts, jams, etc). Bathroom lacked a vent leading to a stagnant water smell. The A/C was barely able to keep up with just the heat generated by the 2 people staying in the room.
Near San Marcos Square, just steps away.
location, comfort and service. the coffee at breakfast was awful. strange when everything else was so good but even the germans were drinking tea instead!
Everything was amazing at the Palace Bonvecchiati, location is great, Staff so helpful! Would definately go back!
Great location, great staff and nice room. For the price, the breakfast was quite poor. Needed to be more choice of fruit, breads and cereals.
What I preferred in the hotel was the location. The room was nice, spacious and clean. The view from the room was not good. The breakfast was poor.
atomosphere and comfort, very accomodating. Good service from staff
the quality and good taste of the decore. the sauna and swimming pool not working and the lack of apology or compensation for it
Went to celebrate 20th anniversary. Stayed in a 3 star hotel in Venice before and this was certainly more posh and the price tag reflected that as well. Nice amenities that we were not aware of: breakfast was included at the restaurant, 30 minutes per room of private sauna, jacuzzi or steam sauna time per day. Hotel is a 5 minute walk to St. Mark's Square etc. Staff are very well dressed and say the right words, but I never sensed any authenticity, warmth, friendliness, etc.. I asked for assistance on several occasions from different people related to getting to the airport, a restaurant recommendation, directions, etc and the responses were typically curt and robotic. The only exception was the porter/bellhop from the Philippines, he was great. I would expect more from a 4-star hotel when I'm paying $400-500 per night. It was as if they didn't like their jobs. The same experience was noted in the restaurant which was located in the sister hotel next door. Doubt I will return given the opportunity.
The staff was very courteous and helpful. The room was more than I expected and very comfortable.
The rooms are well designed and the bedding and towels etc exemplary I think the breakfast could be much improved, it was a let down.Making the Internet connection was difficult.
Location, Confort No Complaints
Very pleasant staff. We were a family of 4 and had a duplex room which was great.(room 105) There are no communal areas, just a small reception amd a small breakfast room. Nu loung/seating areas.
The decor of room & hotel in general, especially the breakfast room. Excellent location. Polite staff. We stayed in the Falier Suite and thought it was a little small. We've stayed in bigger junior suites. Bathroom was surprisingly small. It was unbelievably noisy very early in the morning. We had a late departure from Venice and had to leave our luggage at the hotel. Any other hotel I've ever stayed in has had a luggage room but we had to leave ours outside the reception.
perfect location! nice breakfast
The breakfast was wonderful. The ambiance and decor was what I had imagined of Venice. Great location.
The breakfast, the location and athmosphere of the hotel was excelent. The staff was also very friendly. We asked for a bottle opener, and got it right away.The takeaway breakfast we asked for was pour, but it was prepared for 5 am. The bathroom is elegant, nice double shower. No view from the room, even if it was promised. But on the other hand, the hotel is in a good, nice location (easy to find it), and the room is very quite. (Except the noise of a contruction in the morning)
Location is brilliant. Very Venetian and slightly quirky but with very modern bathrooms. We missed breakfast because we had to leave for the airport at 7am and it didn't start until 8am.
The location No Complaints All very good
convenient location; beautiful decoration and luxurious furniture in the room; good service of hotel staff; internet service. complicated structure of the building (hard to find room)
Location was great, with our room having a view directly over a side canal just off the Grand Canal. Took a gondola ride from our doorstep. Breakfast service was good, and WiFi reliable. Will definitely consider staying here again if we return to Venice. Tip: Although you can book a shared water taxi on a small boat that will let you off right at the hotel doorstep, we found that to be cramped, hot, and had a indeterminate wait time. As long as you don't have too much luggage, I recommend just taking the Alilaguna Blue line ferry to the Nove stop. From there, it's only about a 10 minute walk, with only 3 or 4 bridges (with stairs) to cross to make it to the hotel.
The hotel was in a lovely location which was also one of the few areas not to flood during high tide. A very pretty hotel with lovely quality furnishings. Good for a romantic getaway. The staff although helpful, put others before us even if we were first all the time, seemed to be dependant upon which languages were being spoken.
The staff was freindly, location was good
Great location.Excellent helpful staff Room a little on the small size but adequate
Perfect Location, very welcoming, comfortable. Overall I would highly reccomend.
When staying here, I liked the way the hotel was decorated, very typically venetian but beautiful. I enjoyed the breakfasts, and the staff were very friendly and helpful. our room was plenty big enough and the walk from the hotel to the main square only took 2 minutes!
A lovely hotel in a great part of Venice, near St. Marks square. Clean rooms, nice breakfast. Our standard room was tiny. We could barely open our 2 suitcases up on the floor side by side at the foot of the bed and pass by to get to the washroom. The room was just bigger than the bed.
Closeness to san marcs square. View over bridge of sighes Price of drinks, extras for eggs etc at breakfast
rooms very nice, location good.... staff very nice except for one person at the desk who soured our experience.
The staff were very accomodating, especially Antonio, who provided excellent references about shops and places to go, and provided excellent assistance with my computer.
Arriving by boat; Location Must improve breakfast
beautiful room-lovely celilings, tastefully decorated Be careful with booking water-taxi service via the hotel. Agree on price and request pick-up at the hotel's mooring area on the hotel side. We were asked to walk with our luggage through the streets to meet a water-taxi at another location. Fee requested was Euro 60 (for three stops!), which we did not accept.
location bar prices
Everything was perfect. The staff was friendly and very helpful. My wife and I and our 8 year old daughter were very comfortable and really enjoyed the services the hotel had to offer. Breakfast is excellent and you can also order items from a breakfast menu for additional price. We plan on returning to Venice in the future and will make sure to stay in this hotel again.
very friendly and professional staff and perfect location of the hotel.
Friendly, helpful staff. Close to major attractions in Venice. The hotel was spread out over several buildings. It had joining corridors on different levels and so there was a lot of walking, stairs and lifts to negotiate to access your room.
location, our room 121 is biggest one, bed cover is clean a bit of smelly, everything is historied, desk, chair, sofa, even bed sheet (but the underlying bed cover is clean)
very good location for visiting any place in Venezia
Loved the location,very central. Staff were very friendly and helpful. The air conditioning throughout was brilliant. Enjoyed our stay very much. The breakfast was disappointing . We found the selection and quantity quite poor.
The location is great you are literally next to the Plaza and the Basilica. There are many great places to eat and you can walk anywhere. Also, the location is close to the water buses and taxi's. It's not glamorous but serviceable for a few nights. Rooms can get a little tight and getting to your room can be an adventure
Good Location, Very Good Rooms
The room was excellent with a good view. There was not a good selection of food for vegetarians, which was disappointing considering the cost of staying at the hotel.
very good design of hotel breakfast was not good enough
Central position Breakfast very basic for the price.
Lovely room with good facilities including jacuzzi Excellent location Very limited breakfast Kept waiting about 45minutes before we were taken to our room after we checked in Staff could have been friendlier
The views of the canal and the location I felt the breakfast was too basic for a four star hotel. basic. I expexted a better quality breakfast
Great location right off Piazzo San Marco & major gondola loading site made for interesting visuals and sounds.We had cool weather so opening windows were nice to have. Bit noisy but Venice is compact so is somewhat to be expected. Unfortunately the building next door was being renovated and jack hammers were running in the background most of the day.
easy to find and for vanice that is a plus. nice public rooms. view of the gondolas was interesting and we did not find them excessively noisy as others had and we were on the first floor there were no comfortable chairs in the room just hard back dining type.
Place of hotel is very nice. Place of hotel is very nice. But We had some troubles at hotel. In the morning, we had to eat with about 25 guys who look like a construction worker. I asked the reception, who they were, "ı don't want to eat with them in the same place", they were noisy, bad smell, not a guest of the hotel and the reception told us, they were tourists. If they were tourist, where were the couples of them??? I have been charged for that breakfast. And from 6 am in the morning I had beed woke up by the noise of house keepers. So much noise. On the corridor noisy clean bags... It was a bad experience.
location, staff and room view The walls in my room were a bit thin - I could hear everything the couple next door were doing and saying. It would be nice to have a kettle and some coffee and tea in the room.
It was so close to everything
Location opposite the Gondola park and for a first visit to Venice very easy to get to main sights bar supposed to be open until midnight-often shut by 11.30
Excellent location, free internet, helpful staff. It's 30seconds from St Marks Square and 8mins walk to the Rialto Bridge, excellent value for money (which is unique in Venice!)
the location, next to pier
The perfect location, just 3 minits from San Marco. Big confortable rooms Bathroom with no ventilation sistem and complicated way to reach the room from reception
The staff were extremely helpful and accommodating (and did not continually try to sell us tours and options as we have sufferred in other hotels) and the location is perfect to explore Venice. The church bells... be aware of the bells at all hours given location that this is inevitable (a price worth paying).
location and old-fashion design more vegetables on the breakfast
The staff were professional, charming and very helpful. The hotel was clean and comfortable and in an excellent central position. The cuisine was very overrated, not good value and therefore disappointing
the breakfast is very good and the staff are very helpful. the problem like all hotels in Venice is the noise, although the room had sound proof glass it was still very noisy.. another thing was the fact that it was opposite Mc Donalds which seemed very out of place and crowded...
Pleasant staff, cleanness of the room, view at the S. Marco square, nice and comfortable bathroom. Heating was turned on too much, the thermostat at the room was not responding.
The location is excellent - very well positioned for St.Mark's Square and all the interesting streets and canals around it
Excellent location, staff & facilities.
The closeness to everything, the staff were great. The food was just ok.
Access Amenties (tours etc) offered via hotel excessively priced...
Price and location no kettle, blanket.
The location and quality of the hotel were really good. It was difficult to find
The staff,hotel, facillities and location Everything was fine
It is quiet yet very accessible to the town. It is actually inside downtown area but very secluded. Very friendly hotel owner and staff. Good recommendations regarding restaurants.
Polite and attentive service from all staff, great location once you get your bearings.Well laid out rooms and environmentally friendly set up for airconditioning and ventilation of rooms.
Very convenient location and helpful staff Room was small and not impressive for a 4* hotel. Actually nothing at the hotel was 4*, 3* would fit better.
Great location, good price, friendly service, very clean Rooms small and tired. Walls very thin and could hear neighbours.
Beautiful, friendly hotel in an ideal location- tucked away in a quiet little square ......yet the hotel is minutes from shopping streets and St Mark's square. Highly recommend it and will definitely stay again.
Staff is more than friendly and helpfull. Location is just perfect. Rooms are in good conditions.
The location is excellent, very central and within a walking distance to every major atraction, the rooms are lovely, very new and clean and the staff is extremely helpful and nice (which is very unusual in turistic Italian cities) It is difficult to find the Hotel, it would be good to have signs to point us to the right direction
staff, room and location Nothing
location,friendly staff,nice room,good breakfast
An excellent hotel in a brilliant location
We felt the hotel was well located but out of the crowded area and quiet. It was nice to come back to after sightseeing during the day. i felt the internet service could have been better.
Excellent customer service & superb location. Hotel seamlessy blended both modern and classical fixtures & fittings. Some building work going on outside hotel and was sometimes noisy.
Comfortable bed and bath room. Kind staffs. Good location. Enough breakfast. I enjoyed very much. Windows are not wide, so that a not well-lit room.
very difficult to find
What we liked most about our stay was the ease with which we found the hotel, in fantastic walking distance of all the monuments we had mapped out for ourselves. The room was spacious, clean and lovely. We checked in early and the room was ready for us regardless. The staff were pleasant and professional.
Ideal position for seeing the sites but in a quiet non tourist area. All the staff were friendly and helpful.
This was our last booking on a three week trip and it is off the beaten path which is nice as there are WAY less tourists than in other parts of Venice, but it is still close to everything. The staff was amazing and the breakfast and afternoon happy hour was a treat. Our room looked beautiful. While our room "looked" beautiful, it was anything but. The bed was possibly the least comfortable bed I have ever slept in and the pillows were like 2 inch foam. As is normal with old buildings in Venice, there is some settling but the floors in this room were drastically slanted. Everything smelled of mildew which some say is typical for Venice but this was my third trip in a variety of old hotels in Venice and I have never smelled that before. Additionally, each room (living room and bed room) had a variety of electrical control panels on the walls that were ridiculously confusing, especially when you just want to turn off a lamp.
It was beautifully presented,spotlessly clean and had excellent 'in room' facilities and breakfast buffet.Great location in quiet back street, but close to everything you need. My only grumble would be that the air-conditining unit in my L-shaped single room was right by the door, and so completely ineffective. As a result it was very hot in the room.
The location is perfect, the rooms are quaint and quiet poor internet connection, indifferent staff for the most part.
Excellent location. Could easily walk to all main attractions. The room was spacious and clean. The hotel was not 100% completed, there was still work going on in the corridors. It didn't have the new hotel name outside the hotel, made it difficult to find on the first day. I think it will be good hotel once its completed.
Convenient location, once we found it!! Rooms were spotless, nothing was too much trouble, ask and you got it. Except there was no coffee in the rooms just tea, and they don't have instant or packets, so take your own. Apart from that, great, would use it again.
The hotel was very well appointed and clean. It was near sites of interest to tourists - an easy walk to Saint Mark's. Some good restaurants nearby. Quiet. Overall, we did not find the hotel satisfactory. Services were generally poor. No help with getting on their advertised WiFi; blamed it on the fact that we were using a Mac. Phone in room quit. Even when I returned the phone to front desk no action taken and we lived without a phone for remainder of stay. Bathroom not resupplied with soap, etc.; were told our allotment was provided on day one!
It was very strange and unpleasent that the staff don't speak English well enough. It's hard to explain smth.
The hotel is near to Rialto Bridge. So, no communication problem even late at night. The staff is well informed about the restaurants and other informations. Their service is very good. The room and bathroom are spacious and tastefully decorated. One can feel relaxed after a whole day tiredness. The location is very quiet. The breakfast was not as elaborate as expected for a hotel of same category.
the staff was super nice and very accommadating internet was not that reliable
The room old style decoration.....
Whilst we weren't great fans of Venice we really liked the hotel and used it to retreat from the bad weather and subtle smellls of Venice! We had a diamond suite which was a great space and was a very comfortable room to chill and relax in.
The comfort of the room and the pleasantness of the staff. The available television programs were only in Italian. Also i would have loved to have some warm bites included during the provided breakfast.
Staff was very rude We had lot of luggage there was no one to help take the luggage through the stairs. Charged extra fee If 2 person stay in the room. Gave us 2 twin bed room.
The staff is not customer service oriented. AC was not working and we were above 40C (110F). Couldn't sleep at all
Perfect location. Bathroom was spotlessly clean. Small room with no view - not what we thought we had booked. Breakfast could have had a wider selection. Interior beginning to look a bit tired, and we only had one pillow each. Still cant understand Italian reticence to use duvets rather than blankets.
staff were amazing
location and price no
Location is good We were placed in what is called "the Annex" - never stay there - it is accessed by a dimly lit alley way filled with garbage - no evalators and no view whatsoever. The Hotel Rialto should be embarrassed to count this as part of their establishment.
There was nothing tol like about the hotel itself. The location was good. The hotel was not clean by any stretch of the imagination.Didnt like the dirt on the walls or the mould in our bathroom.
It was right in the centre of Venice - great location with easy access to all other parts of the city. The room was very clean and comfortable and the staff were very helpful. It had a great mini bar. There was no bar or restaurant- no where to sit and relax that wasn't in your room. The room was quite dark, with windows opening onto a noisy lane-way and building work.
friendly staff supply of gluten free food
the quality of the room, the central location and the helpful staff
What was there not to like; an excellent location, well appointed rooms complete with beautiful Murano glass chandeliers, polite staff who were multi-lingual with excellent communications skills. Hotel Rialto is an ideal location for exploring Venice. The hotel is central to all major tourism attractions as well as shopping, restaurants etc. Water buses and water taxis are readily accessible from right outside the front door, making the hotel particularly easy to find for first time visitors to the city. I'd highly recommend Hotel Rialto. One very minor gripe, but not enough to spoil an otherwise enjoyable weekend stay; visitors to the hotel are offered a complimentary visit to a glass factory on the island of Murano. Guests should be aware that there is no such thing as a free meal, or in this case a free trip. You will be expected to put your hand in your pocket and purchase some of the very expensive glass products. Having said that, the glass is spectacular and you may well want to make a purchase on its merit, just be advised that this is a hard sell. Expect to budget at least €200 though it would be easy to spend much more.
very good hotel, nice location, good facilities, good customer service. no
The room given to us was amazing! It was clean, the beds were comfortable and we had the best view of one of the canals! The breakfast was very nice for italian standards, various pastries, fresh cappuccino, toast, meat and cheese, eggs, bacon and fruit and yogurt. The cleaning lady tried to come in in the morning even though we only stayed one night and hadn't checked out yet.
Location and the fact that they upgraded our room from Standard double to Deluxe double having a canal view whih was exciting and pleasant. Nothing
The location was perfect. There was an incident where some waste water was dumped in the canal when we had breakfast on the terass. could have been timed better as the smell what not nice.
its location. I was very disappointed with the room and bathroom , extremely small and in my opinon it was very expensive. it was very misleading and for almost 600 euro it was not worth it. Was expecting a little luxury !!!!!
Staff members are polite and friendly, rooms were clean and spacious. Had their own dock and good location close to San Marco Square. Would recommend.
Friendly staff, interior decoration of the room and lobby The hotel is currently under construction and I could not see out of my window
Its Venice! whats not to like???!!! But really, anything there is overpriced, but the staff was nice, our room was just fine, good size, clean. The restaurant was very good and its just the best location! They have a great outdoor area where you can listen to the piano every night while you eat or have a cocktail.....just wonderful. I didnt like that it was across from Giorgio Armani, literally! Spent too much!!!!
Location, food, shopping. Find the makers to see the range of fresh fish. Go to a restaurant with fresh fish on ice displayed outside. Excellent! WiFi was not available in the room. Computer in lobby did not work. Internet through TV in room did not work.
Its central position
I liked location, easy to access everything, room was clean, stuff polite enaugh. Internet doesnt work very well. main thing what i didnt like - poor quality of morning coffee!
location of the hotel was very central. easy to find in venice. the room was in the traditional veniatian style. No
Loved the decor, the waitresses looked lovely in their outfits location was brilliant for short stay easily accessible to the sites. Nothing
Good situation, coveniently between San Marco and the Rialto Not worth the price: frayed at the edges and not matching its claims; no sattelite tv; no internet; indifferent breakfast.
It was very central and easy to find from the Rialto water bus. No problem leaving luggage before/after checkin/out. Yes, there were a couple of unsatisfactory situations for a 3 * hotel, but I'm not allowed to complain. Decoration was tired. They were taking advantage of location.
Breakfast was fresh and varied, with fruits, cereal and juices, including coffe. The setting was delightful and clean, and assistance was available.
close access to all sites we felt that it would have been much nicer if it had its own bar to return to in the evenings. and the breakfast room could have been bigger.
very comfortable, great breakfast, and a great location.The staff were very friendly, courteous, and went out of their way to make sure that your experience there was a pleasant one I had no complaints whatsoever
Excellent staff. They were extremely friendly and helpful. Very kid friendly.
Location and comfort. We would certainly use this hotel again.
The hotel is in a great location - rooms are large & impressive. Staff friendly & helpful. Our room was located beside the kitchen so it was difficult to sleep through the breakfast preparations each morning.
The rooms are very lovely in a perfect mix of old style and new design. Everything in the hotel has been carefully redone in respect to the age of the house. the receptionist was loudly and more than once dicussing the price of the hotel with the same guest.
The rooms were excellent and the staff was very helpful.
Great location and style. Friendly staff giving good advice. Too much heating. Steep stairs to get to the rooms.
It was absolutely fantastic! If you stay at the hotel try and upgrade to room 21 or 20 - they have 2 balconies overlooking the square 'Santa Maria Formosa' and are absolutely beautiful. One of the best hotels my Wife and I have ever stayed at - absolutely excellent
staff were personal and helpful
The Hotel was very clean and the staff were a delight. The Hotel itself is a beautiful old building with loads of character.