Pros: Drop off was a little confusing but we figured it out. Mainly because Hertz, Dollar, and Thrifty all combined their locations at airport. Little heads up would have been nice.
Pros: Absolutely nothing. I have no idea how my experience did not constitute fraud and will be complaining to every authority I can think of.
Cons: Despite paying for my reservation days in advance, when I arrived there were not even any Thrifty staff at the airport. A Hertz employee informed me that Thrifty had rented out all their cars and gone home, but would honor my reservation the following day when possible. I was staying in town for two days. What does "reservation" mean if not that my car was reserved? Why would you rent a reserved car to someone else when I already paid for it in advance? How can someone "honor" my reservation after it is too late to use it?
Pros: Pick up in Hope Hull Montgomery Airport, Alabama, was OK. I reported rub marks to the agent at the airport on the form provided. The car was clean but did have rub marks on the outside, which were documented by photos before the car was moved. Dropped car off as rented at Dayton International Airport, Ohio before 9:00am and deposited the keys in the drop box before 9:00 am. Convenient BUT RISKY.
Cons: NO Honesty in charging, integrity, communications = ALL lacking! NO receipt every provided by mail or email. I was charged $137.37, not the $117.39 quoted, with NO explanation and NO communications. Bait and Switch. I dropped the car off at Dayton International Airport as directed on Sunday morning before 9:00 am. No agent was there so paperwork was deposited in box as directed by signs. I filed a left item report on line as directed by Thrify on a CD left in the car - nothing done and nothing said. NO communications. I have photos that there was no damage to the car. I feel cheated. I feel like a theft has occurred in the taking of additional money without explanation. POOR business practice. DISHONEST business practice.
Pros: The Thrifty staff wasn't there. A Hertz agent assisted me.
Cons: There no cars available
Cons: No one was there? Long lines in other rental lanes.
Pros: Great employees
Pros: Hertz opened earlier for me to pick up my car which was wonderful!! I had arrived early and was grateful to not wait around. Car was smooth and check in/check out process was simple.
I'll use Thrifty again
Pros: Earnestine at MGM was very helpful. This was my first experience with Thrifty. I will use them again.
Pros: The car was clean and easy to pick up and drop off. There was a gas station right across the street from the airport to fill up at.
Cons: When I went to the Thrifty counter for pick up and drop off, no one was there, so I had to go to the Hertz counter, but the Hertz employees were really nice and efficient.
Cons: They had no cars when i arrived
Can't rate if no vehicle.
Pros: Associates polite and courteous.
Cons: Reservation was made about 2 hours prior to me picking up the vehicle, but nothing available at the site when I got there. Left stranded at the airport for 2 additional hours while I checked every other rental company present and ended up cancelling reservation. Will be calling the site direct before reserving anything in the future.
Pros: Excellence was at the forefront. Great car. Great service will use again, soon.
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