Pros: The price and the vehicle was great.
Cons: At pickup, the vehicle was not ready, and had to wait. The help desk seemed to not want to be working. There was no information given about the return of the vehicle. I had to ask about return from the man working the gate, but even that was not enough. At return, there was no one to close the transaction, Just a sign saying to leave the keys in the car. I had to work with customer service for the next two days to get the extra daily charges removed from my credit card account because no one at the drop off location closed the account. I'll not rent from Thrifty and associated companies again.
Pros: Staff pretty straight forward, not super friendly but nice enough.
Cons: Drop off was a bit confusing. No attendant, no instructions.
Pros: Horrible customer service. Getting help took an extremely long time. Bi will never use Tjrogty or Hertz again
Cons: Actually being helped instead of having to wait long periods of time to have someone keep telling me their company policy does not allow this or they or the other thing
Pros: Jeff is who helped me at pick up and he was professional, delightful, helpful and friendly. Our car was clean and ready to go. Everything about my rental experience was flawless.
Cons: Staff at pickup was not friendly. I was the only
customer there and stood in line waiting for her to get off her cell phone. Texting. Young lady could not answer simple questions during registration. Vehicle was too small for what we needed. Gas mileage was horrible. Called while on the road and nobody picked up the phone. Overpriced for what was given. Will not use this complete again. Will not recommend.
Pros: Easy pick up and drop off.
Cons: The car had a smoky odor.
Pros: Car was comforttable
Cons: Pick up was horrible. Computer system running so slow with only 2 people in front of me in line it took nearly an hour!
Pros: Staff was okay vehicle wasn’t ready at designated time and still had to be cleaned and wasn’t properly done so. Was also charged for gas and shouldn’t have been they said I was given car with full tank that was false and I have a tuned and dated picture of the gauges so I returned vehicle with same amount as given actually a little more and now fighting to get my money back and upon more investigating this same thing has happen to many people this rental company is not the one I prefer to use I just had no choice on this particular date I will never return
Pros: Great staff and vehicle.
Pros: All well done, especially the young woman in Louisville, at the desk, who gave us the straight skinny, what we needed to know, to proceed. Thank you! --David Allen
Cons: All well done.
Pros: Line to pick up was incredibly long and slow moving. I ended up renting with another company. Tried to cancel reservation with thrifty but site (car rentals.com) wouldn’t work.
Cons: Faster pick up.
Cons: Price, choice & more counter personnel.
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Thrifty in Louisville.
Thrifty has 1 car hire location in Louisville. Take a look at our Thrifty hire location map to find the best car hires near you.