Fuel gauge not working properly, made filling up difficult, especially when returning the car.
Staff (Diana) was friendly and efficient on pick-up and drop off. I've rented from this location before. I am the only driver, travelling along, and I'm always given two key fobs attached together. Together, they are too big for my pocket. I don't need two keys attached together. If you must give me 2 keys, PLEASE separate them, so I don't have to find a wire cutter and do it myself - and possibly lose a key I don't need and didn't ask for!
Reserved vehicle type (small SUV) was given away to another customer so I had to take a full-sized pickup truck. I was also told that if I chose the fuel option that I would be charged at the going rate ($1.40/liter), instead I was charged 3x that. I was lied to and won't rent w/ Hertz again. The person at the desk was helpful, but the deception about the fuel price meant that instead of $20 I paid $60. Unacceptable and I'll never be back.
Staff were friendly and helpful. Javier, who I dealt with on return, was very professional. One thing I didn't like was that I was given 2 key fobs, connected by a thick wire. I was alone, and I didn't need 2 fobs. On pick-up, I asked that the wire be cut, because together the fobs filled my pocket. Staff said, we can't cut the wire, this is the way we do it. That may be convenient for staff, to keep track of all the vehicle's fobs, but I'M the one PAYING for the rental. Having to lug 2 fobs in my pocket all the time was inconvenient and kind of dumb as a business practice.
Pros:
Was pick it up location and customer service was great but drop off location not good