Pros: Very nice staff at the desk. Straightforward rental, no problems. When I asked if I could modify one aspect of the rental they were happy to help me and it was easy, no hassle.
23 Aug 2016
Pros: Fast service, car in good condition.
19 Feb 2017
Pros: Fast service both at pick up and drop off.
11 Jul 2016
Cons: Confirmation call on my voicemail forgot to mention the closing time. I arrived a little after my scheduled pick-up time (which turned out to be the closing time) and found the doors locked. When I called the other Enterprise location in town, the representative put me on "hold for 5 sec" to check for a car for me from their lot. I waited 15 min on the line before hanging up - no call back, nothing. Very poor customer service.
19 Oct 2016
No car available.
Cons: I booked a car online and three hours before I was scheduled to pick it up they phoned and said they did not have any cars left. Luckily I was able to borrow a car from a relative.
28 Jun 2017
Pros: I received the same type of service in Regina. Helpful, enthusiastic staff.
Cons: Booked rental over 2 months ahead using our debit/credit card. budget verified the card and even blocked off money. when my wife arrived at the terminal to pick up the car the refused to honor their price and refusing to use the same card they had already verified saying it wasnt a true credit card. whats the damn diffrence money is money and it is a credit card. had to go to another car rental place and they used the card with no problem. it just cost us double the price!!!!!!
THANKS ALOT BUDGET !!!!!!!
11 Jul 2016
Cons: I was told to pick up my vehicle on a Sunday 9-12 because they would close in the afternoon. They were closed the whole day. I could have picked up on Saturday. They wanted me to wait until Monday, and I could not. I did find vehicle at the air-port but it cost me more that before.
23 Apr 2017
Cons: Customer service was good. The car was clean did not have to wait.
14 Jul 2017
Deceptive outside US
Pros: cheap price
Cons: In North America, car rental insurance is a well-known scam - it often costs the same amount as the rental. Rented a car with Kayak and bought their relatively cheap car insurance. It was only after purchase that I realised that this insurance was valid in the US only. Very disgusted and angry - not to mention the amount of time and money it took to reverse the rental. Went with another booking company and glad that I did.
20 Jul 2017
Pros: The car reserved was ready when promised and clerk was friendly and helpful.
Cons: Had to pay for a cab ride from the airport to get my vehicle or pay extra daily free if picked up at the airport. Drop the extra daily free or offer shuttle service to your second rental site - I shouldn't have to pay extra to rent a vehicle from you.