Overview

Riu Palace Mexico
Top Luxury Hotel

Avenida Xamn-Ha, 77710 Playa del Carmen, QR, Mexico
+52 984 877 4200

AED 916+

Overall guest ratings

9.2/10 Excellent
Based on 627 reviews

Review highlights

  • 9.4
  • 9.4
  • 9.1
  • 5.5

Good to know

  • Pleasant hotel grounds
  • Friendly service
  • Clean hotel facilities
  • Professional service

Nearby

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    About

    In the exclusive Playacar resort area, enjoy the luxury of this completely renovated beachfront resort situated less than 1 km (a half-mile) from the 18-hole Playacar Golf Course and 2 km (1.25 mi) from Playa del Carmen.

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Hot tub
    • ATM on-site
    • Babysitting or child care
    • Child-friendly
    • Concierge service
    • Gift shop
    • Laundry service
    • Spa
    • Child pool
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Sauna
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    9.2 Excellent
    Based on 627 reviews
    • 9.4 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
      8.4 "84% said the recreation staff was great."
      8.9 "89% said the reception staff was great."
      9.7 "97% found the restaurant service to be one of the best."
      8.6 "Housekeeping was great, according to 86%."
      7.7 "77% were happy with the room service."
      10.0 "Lovely bar service, according to 100%."
    • 9.4 "Wonderful beach."
      8.0 "80% appreciated the clean beach."
      8.8 "Beach sports facilities are great, according to 88%."
    • 9.1 "Food is to die for."
      9.7 "97% loved the menu selection."
      7.5 "75% loved the dining experience."
      9.4 "Yummy desserts, said 94%."
      10.0 "100% enjoyed the fish/seafood dishes."
      10.0 "Salads were tasty, according to 100%."
      8.6 "86% enjoyed the snacks that were offered."
      8.0 "80% enjoyed the vegetable dishes."
    • 9.0 "Excellent breakfast."
    • 8.7 "Location is great."
      9.1 "91% liked the proximity to shopping."
      8.8 "88% appreciated the closeness to the beach."
      9.2 "City centre within easy reach, said 92%."
      8.8 "88% liked the proximity to sightseeing."
    • 5.5 "Sufficient wellness & sports facilities."
    • 5.3 "Internet is average."
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    Overall rating

    9.5 Excellent
    Based on 476 reviews
    • 9.6 "Wonderful beach."
      8.1 "81% appreciated the clean beach."
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.5 "85% said the recreation staff was great."
      9.7 "97% thought the service was very professional."
      8.6 "86% said the reception staff was great."
      9.8 "98% found the restaurant service to be one of the best."
      8.5 "Housekeeping was great, according to 85%."
    • 9.3 "Food is to die for."
      9.7 "97% loved the menu selection."
      8.0 "80% loved the dining experience."
    • 8.6 "Vibe was good."
      8.9 "89% enjoyed the friendly atmosphere."
      8.0 "80% thought, the hotel was modern."
      9.6 "96% said it was a stylish hotel."
      7.9 "79% thought the hotel was luxurious."
    • 8.5 "Location is great."
      8.8 "88% liked the proximity to shopping."
      8.9 "City centre within easy reach, said 89%."
    • 5.1 "Sufficient wellness & sports facilities."

    Overall rating

    8.8 Excellent
    Based on 150 reviews
    • 9.4 "Wonderful beach."
      7.8 "78% appreciated the clean beach."
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
      8.3 "83% said the recreation staff was great."
    • 9.0 "Food is to die for."
      9.6 "96% loved the menu selection."
    • 8.8 "Location is great."
    • 8.4 "Amenities are good."
      9.0 "90% found the grounds to be nice."
      8.0 "80% thought the building was wonderful."
      9.0 "90% thought the architecture was beautiful."
    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Pleasant hotel grounds"
    "Friendly service"
    "Clean hotel facilities"
    "Professional service"
    data provided by TrustYou

    Recent reviews

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