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Playa del Carmen Car Hire

Wed 18/1 Pick-up
12:00
Thu 19/1 Drop-off
12:00
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Playa del Carmen car hire reviews and directory

Budget
budget
Car hire reviews:
Mediocre (3.1, 5 reviews)
Car hire locations in Playa del Carmen:
1 location
Budget
Locations in Playa del Carmen
Calle 4 Notre
+52 984 879 4137
  • 3.2
  • 3.6
  • 3.6
  • 2.4
  • 2.8
Recent reviews
2.0 Poor
12 Jan 2017
No cars available
Cons: Advertising rental cars online, making reservations, all while having no rental cars available.
3.6 Mediocre
27 Nov 2016
Pros: New car
Cons: Even thought I got the insurance, which increased the cost from $5 to $120 for 3 days, they still nit picked the car to see if they could charge me damages. Luckily they did not find anything.
2.0 Poor
24 Dec 2016
Pros: When we booked it online we were asked if we wanted insurance. I declined, because I know my auto insurance covers rentals. I was told at the rental place that I needed to buy insurance, that was quite expensive. I was told that if I didn't I needed to put 8,000 dollars down. Because of that we ended up not renting the car. We made a lot of plans around getting that car. We decided to book it online because we believed it would cost a certain price. We were mislead.
2.0 Poor
4 Jan 2017
Would not honor reservation
Cons: Despite having reserved, I and several others were told they had no cars. Outrageous.
6.0 OK
11 Jan 2017
Delays
Cons: Car wasn't there when we arrived, had to wait 2hrs. Drop off at airport really inefficient, give yourself 30min
Hertz
hertz
Car hire reviews:
OK (4.6, 5 reviews)
Car hire locations in Playa del Carmen:
6 locations
Hertz
Locations in Playa del Carmen
5 Avenida X Calle 28 Nte
0180 0709 5000
5 Avenue X Calle 28 Nte
0180 0709 5000
Av. 15 Local 41pb
+52 999 911 8040
Central De Autobuses
0180 0709 5000
Paseo Xaman Ha Mza. 25
0180 0709 5000
Quinta Ave. & Calle 10
+52 999 911 8040
  • 4.8
  • 4.0
  • 4.8
  • 5.2
  • 4.4
Recent reviews
2.0 Poor
5 Jan 2017
Scam
Cons: I thought I had a rental reservation until I walked into the Hertz office in Playa Del Carmen. I was informed they had no cars, reason given was customers were keeping cars longer than their original return date. Literally next door is a rental company called Firefly. They had cars at double the Hertz price. I did rent from them. They got the car from Hertz. My contract is a Hertz contract in a Firefly envelope. The lady at Hertz who said no cars available gave Firefly the car. The key was on a Hertz key chain. Hertz personal checked out the car for me. They have no shame. I wanted to keep the car an extra day. So I called Firefly and got there main office. They told me no one was answering the phone in Playa. I drove over to it and found the office closed. I walked into Hertz and he said he could check the car back in. I asked for an extra day. He said it would be very expensive to do so. I returned the car to Hertz staff who closed out my contract. While I was there more than a few persons walked in with reservations and were told no cars were available. I have always dreaded renting cars in Mexico but this experience was an all time low. Does Hertz car at all about there name?
2.0 Poor
28 Dec 2016
Very bad experience with Hertz!
Cons: They didn't give me a car bcos I was 30 mins late. I had to find a different car rental company. I was delayed by 3 hrs because of Hertz. Kayak it was the worst experience ever, though I have booked flights and cars/ hotels from your site for years and never faced such an issue.
2.0 Poor
30 Dec 2016
Why make a reservation?
Pros: Nothing. Made reservations and left hotel at 5am for 7am rental pickup. No cars were available. The lady working the counter at Hertz was there for the day, so I don't who was running hell at the time.
10.0 Excellent
9 Jan 2017
Excellent Service
Pros: Hertz was great. It was our fist time renting a car in Mexico and we were nervous, but everything was great. In particular the manager Lee at the Hertz offices at the Cancun airport was awesome and went above the job to help us out. We will be using Hertz again!
7.2 Good
10 Jan 2017
Pros: drop off on another location
Cons: dirty not well balanced and not aligned
Payless
payless
Car hire reviews:
Poor (2.0, 5 reviews)
Car hire locations in Playa del Carmen:
2 locations
Payless
Locations in Playa del Carmen
Av Norte Mza .62 Reg33 #15
+52 998 886 2812
Calle Plaza Marina Local 40
+52 984 873 1395
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Poor
27 Dec 2016
Kayak or Payless did not even book any van or car.
Pros: I got the confirmation of the van and we went to the location. The representative said its not confirmed and there are no vans available. We had to take a bus to get on to several places with our kids. Its very disappointing for our friends and families to trust Kayak
2.0 Poor
27 Dec 2016
They try to scam you
Pros: Nothing to like.
Cons: I booked a one day car rental for 10$. When I got there, internet was down and the agent told me that there was no way I could rent the car for $10. He said the rental would be much more, and that insurance was required and it was 78$ USD. He was not willing to honor the booking details at all.
2.0 Poor
30 Dec 2016
Do not rent from here.
Pros: Absolutely nothing.
Cons: There was a language barrier which normally isn't a big deal and is to be expected. But they told me the final contract could be printed in English which was the only reason we decided to go with them. After payment and a $250 USD hold on our card for the car, they said it can't be printed in English. Too late now, had to go through with it. It was a 3 hour ordeal to get the rental as well. After we turned it back in they said the deposit would be back in our account within 2 days. 5 days later and we're still not seeing the money hit our account. Go with a reputable company. Hertz was right down the street and would have been a much better option.
2.0 Poor
1 Jan 2017
One of the worst place to ever rent
Pros: Nothing
Cons: Three of us with families reserved three vans at plays del Carmen, Mexico to drive to chichen itza. We have confirmed reservation numbers from kayak. When we went three to pick vans the didn't even know that we are coming. He had no vans cars or anything to rent to us. All three families stranded middle of no where with kids. Avoid at all cost. Kayak should ban them.
2.0 Poor
9 Jan 2017
Cons: price was way higher than advertised. I didnt rent a car because of it
Dollar
dollar
Car hire reviews:
OK (4.2, 2 reviews)
Car hire locations in Playa del Carmen:
1 location
Dollar
Locations in Playa del Carmen
Calle 8 Norte Entre 5 Y 10 Av, Colonia Centro
  • 4.0
  • 5.0
  • 5.0
  • 5.0
  • 2.0
Recent reviews
2.0 Poor
29 Dec 2016
no car given. TWICE
Pros: I dont know how the car rental thing works here but if they offer a online service which allows to book a car like any other ordinary service then it should follow through. You turn up for the car and No car.. Come back at 12pm. No car. Come back at 8pm. No car. Come back next day 8am. No car. Guaranteed 100% car will be there. Bullshit. No guarantee of anything. Wasted two days of this car rental useleas system. And they are prt of thrifty. So thrifty can go screw them selves.. Poor customer service poor everything. Promise the world and dont deliver. Do your selves a favour. Book someplace else or buy a car...
6.4 Good
30 Dec 2016
Pros: Nice people and car was clean.
Cons: The rental price we thought was going to be $200 actually wound up at $317 because we were forced to take their insurance or give them a $2000 deposit. Ruined the entire experience.
Firefly
firefly
Car hire reviews:
Poor (2.0, 2 reviews)
Car hire locations in Playa del Carmen:
1 location
Firefly
Locations in Playa del Carmen
Plaza Tukan Local 4 10a Avenid
0180 0709 5010
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Poor
3 Dec 2016
Cons: I will never use this company again. go with a name brand not a company that knows what theyl are doing
2.0 Poor
8 Jan 2017
Cons: The line was so long and agent so slow we were unable to rent the car. Also it appeared that the vehicle we reserved was not available and the computer system was very old. Avoid this place if you are on a tight schedule!
Ace
ace
Car hire reviews:
Poor (2.0, 1 reviews)
Car hire locations in Playa del Carmen:
1 location
Ace
Locations in Playa del Carmen
5 Avenida entre
1-866-496-2880
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Poor
2 Nov 2015
probably won't book a car on kayak again
Cons: The place did not exist! We wandered around for hours and asked many locals and they said the place does not exist. My husband called Ace for us and they told us where it was supposed to be. We already were on that street and walked back and forth and it wasn't there. When they connected my husband to the "local branch" it took forever for someone to answer and when someone did it wasn't Ace. What a waste of hours of my trip! Finally I had to rent last minute from another company for a really high rate. Absolute nightmare of a car rental experience.
Alamo
alamo
Car hire locations in Playa del Carmen:
1 location
Alamo
Locations in Playa del Carmen
5a Avenida Norte Esq Calle 6 Norte
+52 984 803 1239
America Car Rental
america
Car hire locations in Playa del Carmen:
1 location
America Car Rental
Locations in Playa del Carmen
28 Ave. Norte Esq. 5a Ave.
52(984)803-37-48
America Car Rental
americacarrental
Car hire locations in Playa del Carmen:
1 location
America Car Rental
Locations in Playa del Carmen
28 Ave. Norte Esq. 5a Ave.
+52 984 803 3748
Avis
avis
Car hire locations in Playa del Carmen:
1 location
Avis
Locations in Playa del Carmen
Avenida 10 Manzana 26
+52 984 688 8153
Economy Rent a Car
economy
Car hire locations in Playa del Carmen:
1 location
Economy Rent a Car
Locations in Playa del Carmen
Local 24, Manzana 81 Lote 1, Condominio Aldea Thai
52 994 803 3748
Europcar
europcar
Car hire locations in Playa del Carmen:
1 location
Europcar
Locations in Playa del Carmen
Playa Del Carmen, Quintana Roo
+52 984 875 1500
keddy by Europcar
keddy
Car hire locations in Playa del Carmen:
1 location
keddy by Europcar
Locations in Playa del Carmen
Playa Del Carmen, Quintana Roo- Calle 8, Lote 10, Entre Av.15-Av.10
MEXRENTACAR
mexrentacar
Car hire locations in Playa del Carmen:
1 location
MEXRENTACAR
Locations in Playa del Carmen
5 Avenida Entre 14 Norte Y 16 Norte Bis
0180 0830 6030
National
national
Car hire locations in Playa del Carmen:
2 locations
National
Locations in Playa del Carmen
Calle 3 South No. 229
+52 984 873 0883
Carretera Cancun-tulum Km 62
+52 984 873 0883
NU Car
nucar
Car hire locations in Playa del Carmen:
1 location
NU Car
Locations in Playa del Carmen
Avenida Primera Norte Local 3
Right Cars
rightcars
Car hire locations in Playa del Carmen:
1 location
Right Cars
Locations in Playa del Carmen
Local 25 Manzana 82 Lote 1 Entre Calle 26 Y Calle
Sixt
sixtrentacar
Car hire locations in Playa del Carmen:
2 locations
Sixt
Locations in Playa del Carmen
Ave 10 N cruz Calle 28 Local 3
+52 984 879 3567
Carretera Cancún Tulúm Km. 62
+52 322 226 8689
Sunnycars
sunnycars
Car hire locations in Playa del Carmen:
4 locations
Sunnycars
Locations in Playa del Carmen
10 Av. Sur 10
5 AV. CON CALLE 10
Ave. Juarez
Calle 8
Thrifty
thrifty
Car hire locations in Playa del Carmen:
1 location
Thrifty
Locations in Playa del Carmen
Calle 8 Norte Loc. 6 Between
20 travellers who hired a car in Playa del Carmen gave the car agency they used an average rating of 3.2

Car hire locations in Playa del Carmen

Playa del Carmen
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