Excellent customer service from Syed. Hire more professionals like him.
We went to pick up our car and there was 150 people lined up and no cars. The front desk staff made all sorts of BS excuses. We ended up cancelling our reservation. In my 35 years of renting cars I have never seen such a disaster.
Seamless pickup and return. Received info on where to pick up car before we landed and walked right to car and was out of the lot in 5 minutes. Same for drop off, no waiting and was on the way in a couple of minutes.
Drop off the as great, pick up took a long time, car wasn’t ready and the desk was understaffed, had to wait over an hour to get the car.
Car was in poor technical condition. Broken vents, loosing tire pressure, steering wheel vibrations while in freeway speeds.
My experience with Avis was fine. But my experience with Kayak was not. When I searched for a car rental, I found a number of cars available for roughly $150 a day. Then there was the "manager's choice" car at Avis, which was listed at $155.54 -- total. I naturally booked that, and received an email that appeared to confirm that the total price was $155.54. As it turned out, that was false, and I wound up paying $518.42. I am not happy about that. My only gripe with Avis is that I wound up renting an electric car, but received no advice about where to charge it. I ultimately tried two charging stations, one of which was going to take 12 hours to charge, and was nowhere near where I was staying, and the other one of which was a "fast charge" station that could only charge one car at a time, and it was in use. So I was never able to charge the car.
