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Parking is horrible. Very hard to even get to the entrance since there is no actual large enough driveway. Even with valet parking had to wait to even be able to get close enough to actually hand keys over. Other option is off site parking garage in walking distance around the corner.
Hotel staff and accommodations were top notch. Would absolutely stay here again!
Nothing Shady crowd, room didn't lock, rude management, tried to refuse a refund after my husband had to stay in room over hour to wait until they tried to fix lock- didn't even apologize.
Beautiful hotel. Nothing.
nice location, in the center, close to the water So room service after 11 PM and no minibar in he room, which is quite weird for such a 5 star hotel.
Very clean, overall comfortable, except for super cold bar (A/C set very very strong) I disliked the cheapness of the place: sort of nickel and dime low-cost behaviour which I find offensive: no free parking for guests, had to pay $12 to park the car in a parking two blocs further or use a valet service for double the price. Wireless everywhere but costs money. Breakfast not included and quite expensive. Reception staff a bit distracted and despite a big reception desk, only one employee: had to queue to check in.
Location very uncomfortable, because of disturbing behevior of other guests and very poor noise isolation - you can heard every noise on a floor, ice and wending machine, even outside conversations on entrance.
i like the cleanliness in my room, very comfortable bed, room service, free Internet access, location of the hotel.
The view from the river facing rooms. There were stains on various objects (doors, curtain) and the bathrooms were small.
Very convenient location to conference site. Great view to waterfront. Very good breakfast dining. Because I used a hotel site for the reservation, there was some confusion as to which room was reserved. I was told with a balcony but didn't get it when I checked in. But that was fine for this time since I was rarely in it.
I didn't like the fact that the room didn't have a microwave or refrigerator.
Good Clean Room, flexible checkout time, quiet and comfortable beds.
Loved the hotel the staff was friendly and even gave me a free upgrade to the water view!!! The hotel was clean and sharp looking. We stayed for two nights....and they did not clean our room.
Location Water views Price Rooms are noisy Parking is inconvenient Facility is dated
Worse experience ever Worse hotel I have ever stayed in
Great fitness center.
Comfort, location, service
Location was great. Bed was comfortable. The parking situation was a joke. There was a line a mile long for the valet, which was the only option. My AC didn't work, so the room was incredibly hot. I told the front desk about it, and they didn't do anything about it.
Great, safe location for seeing downtown Norfolk sights including Nauticus and Wisconsin. Easy walk from hotel to Nauticus, so we didn't have to move the car. This isn't specific to this hotel, but Courtyard's approach to breakfast is very susceptible to long delays during busy times. Hampton Inn and Hyatt Four Points buffets are more efficient (and just as satisfying).
Location is really good! No parking included and it wasn't advertised.
Very comfy bed and clean room. Very nice staff Wallpaper was peeling off the walls
Valet staff was extremely nice. All staff was but valet staff was so kind. I did not have a working toilet and I called for maintenance and no one came to fix it.
great mattress oversized rooms good downtown location Not a great value $19 for parking on Saturday night
The location That we had to pay $19 a day to have my car parked there. I asked the valet guy to park it on the first floor... He took it to the 3rd floor. The terrace was filthy. Sticky carpet in the hallway.
Helpful Staff, comfy beds Valet Parking is awful. Hotel needs to identify local events that may crest additional demands on valet staff, then use that info to bring in extra people when necessary. When we stayed, there were two college graduations at the same time which created a huge backup on Saturday morning; the suggested 15 minute lead time to have car brought up by valets was about 30 minutes too short. Give valets at least 45 minutes, hour may be better.
Nice price, free wifi, free breakfast, friendly staff, indoor pool Nothing
Staff was very nice and helpful (I forgot some items that they had on hand). Each day they greeted me with a smile and 'hello' which was really great since I was in town for a funeral. I expected the fake scrambled eggs with the continental breakfast. I realize they aren't the real deal, but it would have been nice to have more than just bread/bagel and waffles for breakfast.
We found that the rooms were not soundproof, you could hear noise from hallway and other rooms.
Room was decent size, bed VERY comfortable, AC was strong Breakfast mostly sugary items, check in tedious - having to re-enter data which was given at time of booking, indifferent staff - broken bottle in parking lot wasn't dealt with until the next morning
Location. Staff was great.
clean. friendly. good house-keeping. boring breakfast. no regular coffee for 2 out of 5 days I stayed at La Quinta.
Room was spacious and pretty quiet Wasn't terribly clean, and a lot of the fixtures were broken, like the inner bathroom door handle, which came off in your hand if it wasn't turner just so. Also, the restaurant on site was a massive disappointment; out of vegetables (!) and lacking basically anything vegetarian. Also didn't have its liquor license and couldn't accept credit cards. The hotel itself is not at a traffic light, so if you're trying to head to the Chesapeake bay bridge tunnel you are forced to make a uturn down the road.
Shuttle service was good. Good price to leave car while on trip. Had asked for a wake up call early AM and didn't get one. Lucky I had set my phone just in case.
The staff was very friendly. Everything in this hotel was old. The beds could use replacing because they were worn and very uncomfortable. The towels need to be replaced; while they were fresh, they were stained with the essence of guests past. Wifi was unreliable. They walls are paper thin and you can every movement made by the guests in the next room and people walking down the hallway. It's not so bad during the day but it made in difficult to relax and "sleep inn" during the night. Check in time is at 4pm which I find to be insanely late.
like the bathroom, the room had a feng shui to it. the room did not have a microwave and the AC would not get any colder than 75 degrees.
Few kitchen staff such as cutting board,small knife etc. would make it excellent stay. None
The staff was very accommodating. Was able to check in early. The room was clean. Right next to a beach and close to Norfolk Naval Base. Cigarettes all over the place, patio, walkways, etc. The beach is a bay beach that sits just east of the HRBT. Neighborhood is a bit sketchy in places. Not many restaurant options.
Great staff--very friendly and helpful. Solid free breakfast, nice beach, and free coffee 24/7 in the lobby was a nice touch.
Front desk people were great, room great, loved the breakfast, beach and pool. It's not close to a lot of restaurants but the place called Surfboard Sally's (something with Sally in the name...) was so good.
Breakfast was good. 1. When I arrived I was not given the room I had reserved. 2. The person who checked me in was arrogant and distinctly unhelpful. 3. I was charged $18.00 per day for parking, and I didn't even have a car! 4. I had to leave a day early, but was charged for the entire stay. Would definitely NOT recommend this hotel to anyone!
It was a beautiful room.
Very polite people. The lady that checked me out is very nice and such a blessing!
Clean and comfortable room; convenient lobby store; quiet area
Loved our time here very clean and comfortable Breakfast needs meat
The suites are roomy and comfortable especially for extended stay. Great fully equipped kitchens. Glad there are some healthy options such as boiled eggs and oatmeal on the breakfast bar. Location is great. Walking distance to several restaurants for eat in and carry out. Great walking areas in the nearby Freemason neighborhood. Housekeeping took forever to clean room (I only requested cleaning every 2-3 days of my 12 night stay. They had an attitude when I had to track them down. The breakfast on weekends is a sheer mess. Not enough staff-- not refilled quickly enough. If you get there :15 before it ends, don't expect food or sympathy from staff. Blow dryer and iron were horrible. I had to ask for another and the replacements weren't much better. Just super cheap. Pack your own if you can! YMCA is in walking distance. Would be nice for hotel guests to get a break so they can take classes. Parking fee is ridiculous. You can usually find a space on the street-- especially if you are parking around regular business hours or download the app and pay for the meter for a few hours each day.
continental could be better
Staff was very friendly and patient. Breakfast is great and saved me a ton of time and money. Room cards constantly die and need replaced. If it even goes near your phone stop at the desk on your way in. The parking garage they have you park in is $13 daily yet the hotel charges $18 a day. That's stealing. I wish I would have just lied and said I didn't have a vehicle; could've just paid garage daily rate. On top of that over $700 of gear was stolen from my car my first night, and even though this is a massive chain hotel there is no make it right rule. When my wife worked at Gaylord they would drop 2 nights cost from your bill to "make it right" for the lack of security. Instead this is just more money I'm spending to move my family, and one more stress to add to my pile this week.
Comfortable bed. Clean. Knowledgeable and friendly staff
I had so much fun. Love the environment. Definitely will be coming back.
Had a reservation but the hotel was overbooked. Needed to try 2 nearby hotels to find a room, very late at night. Staff was helpful, but this was a real let down after a long drive.
Everything was clean. Our room was next to a storage room and the staff who used it were very loudly conversing.
The staff were happy to be at work--a rarity! The air conditioning unit in the room was very loud and squeaky. We had to leave it turned off during our stay in order to hear the tv and sleep.
The room was excellent.. We liked the suite layout and design elements throughout the hotel.Comfortable & efficient. Right off the highway in a somewhat limited entertainment environment. Ruby Tuesdays out front & Denny's across the street.
Nice Breakfast wasn't good.
Location was great. In the middle between Norfolk, Virginia Beach and Chesapeake. Lobby and front desk presentation was looking luxury. Rooms were kinda big and it was great to have a separate space with small kitchen and a long sofa bed. Our room was in the last level, great view and the room close to the elevator. Staff was friendly and pay attention to detail for the most part. I didn't like that the room bathroom was not properly clean. The water was not drawing in the tub. We call maintenance and they showed quick but wait a bit until the problem was fixed. Also there wasn't enough of towels and paper tissue on the bathroom too. Cleaning I will give them from 1 to 10 a 6.5. Other than that for the most part was good.
location Not advised in advance that we had to pay for parking.
When secu4ing my hotel I was not prompted to use my military discount. So, when I arrived at the hotel and asked to use it it much to my chagrin I was told I could not. I have used this hotel chain for over 20 years but I think I will stay with another.
Location to the Ted Convocation Center, it was right across the street. Easy and inexpensive parking. Very friendly staff.
Area was nice checkin was easy Had to pay for parking and the hot tub didn't have any bubbles
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This guest did not leave comments about this hotel.
The breakfast selection. The bed. It costs too much to stay in a hotel these days. One night of sleep should not equate to more than a day of my income. This is why I only go on one vacation a year.
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EVERY THING I LIKE
This guest did not leave comments about this hotel.
Convenience, room No everything was great
Location was very convenient. Room was clean and comfortable, tho' the layout was a bit awkward. Breakfast was varied and bountiful. Room layout
Clean, cheap, cool ppl Its not in a good area at all. Its in the projects. One guy tried to rob me at gunpoint at 3 am but failed. They tend tp wait around the corner of 24/7 atms and rob the ppl who get cash. Lots of people coked up or cracked out. Drug deals everywhere. People smoking blunts in the parking lot and big parties in multiple rooms. Keep in mind this was a saturday night. Lots of police around but they didnt seem to do anything about any of this unless gun shots fired. Btw everyone seems to pack a gun at night here so you might want to do the same.
My room was clean and there's laundry facilities available. The motel is located in a rough area and there were shady, dangerous people lurking around the area and hanging out at the motel late into the night. Also, I couldn't sleep at all because someone kept banging around in another room near me. Constant loud noises all night long like sirens blaring, tractor trailers, and ghetto folks shouting.
The distance to downtown Norfolk and Virginia Beach areas is relatively short. There are many restaurants, stores, and nationally recognized vehicle maintenance shops within walking distance. The room furnishings are not well maintained. Sink and shower have very low water pressure. Bed covers and sheets old and stained. I used my personal sheets and covers. This is not a glamour spot. Would not recommend for unaccompanied women.
I had positive experiences with Motel 6 in Norfolk as well as in Jonesville, NC. I booked a room at Motel 8, but it was a Hotel 6 when I actually arrived. :) I needed a refrigerator...didn't have one on 5/28, but did on 6/2. :)
nothing. The hotel told us our room would be ready by 3 and when we got there they told us that we had to wait. Others that were there and waiting for their hotel room had been waiting for over 2 hours when we got there. We were told to wait as well and the reason was because our room was not clean and they only had one person cleaning all of the rooms. We eventually left and found another room at the econolodge next door.
The hotel was great, right on par with the other Residence Inns at which I've stayed. The location is conveniently near the airport, but not so close that there is any distracting airport noise. Comfortable beds, hot water without delay--a great hotel stay... with one exception. The airport shuttle, which I reserved the night before, did not show up on time. After waiting 38 minutes for the shuttle, I finally left in a taxi at my own expense, and nearly missed my flight. The hotel clerk was apologetic and helped arrange the taxi, but the shuttle driver was never to be seen. Unsatisfactory.
I loved this hotel! The staff was so nice! Our room was very clean. I was visiting my boyfriend in the marines and it was very close to base. It is surrounded by a lot of food places. Very comfortable. Easy check in and out, they have coffee open and free all hours of the day and night, I wouldn't stay at any other hotel. When I come up next this is where I will be. I liked everything!
Rooms were very clean. Staff was super courteous. Easy check in and out. Coffee was good and available 24/7. Comfortable beds. Plethora of courtesy toiletries. Price could not be beat. Compared to the hotels in the area, would definitely stay again. Pool was a main attraction for going. It was too cold to swim in. Fitness room was too small. Elevator was broke during our stay but it was fixed by the next day. Breakfast was terrible. I tried everything both days. Spit the French toast out. Hard boiled eggs couldn't even be peeled. Meat did not taste like meat. But cereal and milk, bagels and bananas, and good coffee made up for it.
The staff was very friendly and the rooms were clean. -
The staff was excellent - courteous, helpful, and efficient. A special thanks to Chantel for her really professional work at check-in. Internet business center was small, but very adequate and free. Breakfast was more than adequate - tasty, well presented, warm, and with adequate variety. Room was comfortable, clean, and quiet. I don't think I could have found a better hotel in the area. I was told that the breakfast area and small business center is going to be renovated. Personally, I thought it was fine, but I could see that renovation could be beneficial. I think the young man said that renovations should be completed by Christmas. Excellent!
All the staff members were friendly with the exception of that one housekeeper. I had a hard time with one of the housekeepers keeping my room clean. Spa was broken during my trip.
Menu selection is very m limited. Very disappointed #
Convenience, and the breakfast was very good. The shower curtain rings were torn, which made the curtain hang incorrectly. It should have been replaced.
Nothing Everything. It was the worst hotel I've ever stayed in. Disgusting cleanliness, mold, bugs, horribly loud AC. Staff was ignorant, I wouldn't stay there if they paid me money again.
Nice clean room and friendly staff
Room smelled very strongly of urine.
we have stayed at this hotel before ,but this time not so good Hours before arriving I called to make sure our room was close to the pool and on bottom floor was told that was no problem by a young lady chantel I think was her name when i arrived a older man checked me in and put us on second floor which the only way up was the stairs i was traveling with my 6 yr old and it was a 100 degrees and we had a lot of luggage and other misc when I ask him or begged him for a ground floor he said that the room i had was the only room which was a lie and he was rude the carpet in the room was torn in several spots the room was really old and not a pleasant stay this was my first time booking with kayak
Not a whole lot to like The carpet was ripped up, there were holes in the walls. No closets, and the hanger racks were about to fall off of the wall. Bath tub was disgusting. Over al very poor hotel experience.
Price This hotel's doors open to an outside balcony/walkway and while there was a police officer in the lobby there were people who had pulled their chairs out and we're sitting outside drinking until 2am. This is not a balcony that is for the room but one that people walk by to get to the stairs for their car.
The room was clean and the king sized bed was very comfortable. They have a shuttle service to the airport. The outside of the hotel was not good. The grass was overgrown to the point that If were driving by i'd think the hotel was an abandoned property.
The price was fair for the amenities I was put in a handicap accessible room, water filled the winter bathroom after using the shower which then spread to the carpet
Location Had poor heat tub slow to drain /dripped light flickered old console tv not worth the59.00 /night price I was a regular there but will look somewhere else for this cost I cou have spent the nights at the ocean front
the microwave, mini fridge, king bed There was construction around my room that was loud.
I LOVED THE MATTRESS ON THE KING SIZE BED AND THE FACT THAT IT HAD A MICROWAVE AND REFRIGERATOR. IT WAS VERY CLEAN AND QUIET. HAD LOTS OF EATING PLACES CLOSE BY. THE DECOR WAS OUTDATED, NOT A LOT OF ROOM IF I WAS STAYING FOR AN EXTENDED TIME.
The staff was very friendly and the location was great! Not too far from any needs that you may have. As another guest had mentioned, there were a lot of bird droppings in the courtyard area.
went to virginia beach
Complimentary breakfast. Having a lounge area separated from the sleeping quarters. Room too expensive for the mediocre quality. The air conditioning unit in the room was very loud and interrupted my sleep. The lighting was poor; more lamps are needed throughout the space.
Close to highway and breakfast They have bed bugs
Breakfast buffet was good. As we stood in line I saw a sign on the wall that said "no dogs in the buffet area". Guess it was OK to tie your dog to the chair leg outside the buffet area while you get a fourth helping. First room had dirty towels in the floor, bed not made and trash cans full. Second room, AC unit very loud and falling out of the wall. Carpet repairs consisted of duct tape. One working elevator and the cleaning staff had it full most of the mornings. Pillows smelled bad and bed comforter stained - yes, make your own bed. Booked this room as we traveled into Norfolk, it was the only place that had vacancies. Now I know why.
Free parking. A good breakfast. Able to cook /eat in room. Room a little stuffy.
Breakfast buffet...pool.....room service The ants and spiders in my room
Location, price, good, free, full hot breakfast Crowds and chaos. Lines/waits for elevators, overall poor flow of traffic both in and outside hotel
The hotel location, is easy to get the malls, restaurants etc. Guess have use the same towels &wash cloth
Near by road One of bed side is soft.
Comfortable bed Pillows were small and not enough of them, and loud neighbors outside til 3am. But over all room was clean.
The pool the room elevator and the breakfast cleaning staff friendly Rudeness from all front desk staff smell in the bathrooms in office and the d Fact they I was given a room with no working lock AC and no microwave
It was nice and clean
Didn't like anything about the hotel The room was not clean had stain on the carpet and the sheets the Bath room wasn't cleaned
I like the price. The check out timing was little too early