Pros: I waited two hours to pick up a van . They didn’t even appreciate my time saying thank you so much or didn’t even give me discount for it. I didn’t the reservation and still they didn’t have a car ready for me . Not happy with service at all . Please let me know if you want to talk to me . My email address is firstname.lastname@example.org
Cons: At least give a customer discount if they waited couple hours . Oh also , car condition was poor . Looks like they didn’t do an alignment in while and brakes were making a wired sound .
Cons: Poorest management and the stuff needs more training
Cons: I reserved a Tahoe or equivalent but they gave me a Tacome truck with less space. The wait to check in and get vehicle was over an hour wait. The truck was dirty: the previous user had a dog in it and there was hair everywhere. The window have finger smudges on all of them and there was fish scales in the tail bed. I was definitely a lack luster experience.
Pros: Staff was very friendly and the drop off super easy
Pros: Staff was definitely friendly and welcoming and made the entire process effortless
Cons: The car absolutely reeked of cigarette smoke. When choosing the SUV, I had only a few options, and I entered two different ones, both reeking. I just had to choose one and go with it, clearly keeping the windows down during all three days (despite the heatwave). The smell did not go away!
Pros: Friendly staff, easy pickup/ drop off
Cons: Smoky car! Gross.
Pros: No wait, clean car, easy access coming and going.
Great deal, no troubles
Pros: I got a great deal through Kayak for a bigger size then I'd ever normally rent (standard) and was able to go from CMH to drop off at CLE which was really convenient and didn't get hit with exorbitant fees. I had a very early AM flight and the after hours drop off worked perfectly.
Cons: Really all went smoothly-nothing to complain about.
Very quick pick up and drop off
Pros: I liked the efficiency of the customer service. Great experience. I would definitely use this company again.
Cons: The car did have an odor on the inside that was not enjoyable. I understand they check them quickly and probably would not notice it at that time.
A lot of this could have been done ahead of time.
Pros: Super easy drop off!
Cons: Picking up the car was an ordeal. Flight got in late at night and I stood at the counter for 20 minutes while someone typed in all my info by hand... then I had to go to another counter on another floor to actually get the car. Took way too long, especially when I easily could have completed all this online earlier.
Standard (Ford Transit or similar) is the most frequently booked car hire type from National in Columbus.
National has 1 car hire location in Columbus. Take a look at our National hire location map to find the best car hires near you.