Guest reviews
Overall rating
8.7
Excellent
Based on 28 reviews
Cleanliness
8.7
Comfort
8.7
Pick-up/Drop-off
8.8
Value for money
8.7
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Pros
"staff was friendly and helpful."
(in 288 reviews)
"pickup and drop-off were very easy."
(in 235 reviews)
"Customer service was excellent in helping"
(in 62 reviews)
Cons
"No cars available despite confirmation."
(in 42 reviews)
"It was a bad experience"
(in 36 reviews)
"I didn’t even get the car!"
(in 248 reviews)
Recent reviews
Traveller rating
8
2
0
1
1
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
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2.0
Cons: the did NOT have my car - or ANY car for that matter my reservation for for 7:00 - the sign at the counter said that no cars are available until 8:30 I asked them for a car, ANY car - nothing was available they "over" book online w cheap rates and then hope to figure it out later i ended up renting from AVIS - they had cars left
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10.0
Best return experience.
Pros: Couldn't have asked for a better experience. Return crew was efficient and fast.
Cons: NA
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3.2
Never again
Pros: flat daily rates were same but coverage rates were slightly better than hertz and alamo. negative review is purely for the pickup experience. drop off was flawless.
Cons: Bait and switch bullshit which is never acceptable. Will be sending email to their corp office with details and some pictures.
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10.0
Switch from Hertz to National
Pros: Hertz wanted to charge $250 for a 3-hr rental - crazy. National charged $99.
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10.0
Pros: Quick, efficient, and the check-in agent was friendly.
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10.0
Pros: Convenient. Good method to get from Atlanta to Greenville when flights to Greenville are too expensive.
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10.0
Pros: Met upon arrival, courteous, and friendly
Cons: Every thing went smooth, nothing not to like
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10.0
Atlanta, Savannah and Charleston
Pros: Easy pickup and drop off; staff was nice, friendly and most helpful.
Cons: Not a thing
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8.0
1st time rental
Pros: The ability to choose vehicle, ease of check out and check in.
Cons: Unaware of fees. Reserved for $244 online and payed $390 with fees and taxes etc.
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10.0
Emerald club membership is fee and really helps
Pros: Allot of car options on the lot to choose from, keys ready in the car, easy and fast. Skip counter with emerald club
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10.0
Good
Pros: Good service
Cons: All was OK
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6.8
Pretty mediocre
Pros: Pickup and Dropoff was SUPER easy and quick. That makes a huge difference when renting. Also, it was relatively cheap.
Cons: The car was pretty nasty. It looked like it hadn't been cleaned in weeks.
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