Representative placed me in the wrong SUV. Before I exited, the lady at the booth stated I was in the wrong car and I needed to return the car. This was only one upgrade in cars, so I thought the best customer service courtesy was to keep me in that car since I had done all the paperwork for it. They would not do it, but required me to switch SUVs that required at least 45 minutes of additional time.. Since it wasn’t my error and it cost me unnecessary time and effort, Avis could’ve been apologetic, courteous, and thoughtful by letting me stay in the equinox rather than switch to and escape.
The staff did the best they could given a horrible overbooking situation. 2.5 hour wait in line to pickup my vehicle, which they didn’t have. Luckily they were able to find a full-sized truck instead of the Tacoma I reserved. I wasn’t charged for the upgrade, which was good. Unfortunately, it smelled like Willie Nelson and Snoop Dogg had a smoke session in it. I had to take it because I was moving my daughter out of her college apartment, and needed a truck. I was stressed about getting pulled over by the cops until I returned it. Terrible experience caused by greedy (mis)management overbooking. Again, the staff did the best they could with the situation management created.
The only thing I did not like is that I have not yet even emailed a receipt for the car’s return.
Customer service desk in Atlanta leaves a bit to be desired. Woman at the desk never looked me in the eye. No joy in her voice, no emotion at all. Not sure if she was at the end of her shift or what, but seemed more concerned about what the lady next to her was ordering for dinner.
90 minute wait on a Monday at 340pm. Three workers taking up to 10 minutes per customer with about 50 in line. To make matters worse, I looked at every single other rental car agency's line at ATL and most were just walk right up to the counter, or literally 2-4 customers in line vs Avis' 50. But the Avis system would not let me cancel the reservation ("free cancelation" that I could not use via their website). Absolutely pathetic and would not use them again if the car was free.
Charged me extra for gas when I returned the vehicle full of gas. Wasted my time trying to convince me to add on unnecessary insurance.
