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Location, helpfulness and politeness of staff, eating opportunities
Excellent and poshy hotel with great location! We enjoyed our stay and the hotel staff was always helpful! Great breakfast! In such a hotel WiFi should be offered free of charge!
The personal and friendly service
Its location We had serious issues with their housekeeping deaprtment consistently failing to clean our room on time/properly and some of their breakfast serving staff were exceedingly rude to my party.
Location is great - right in the middle of LKF, a short walk to Centra I've stayed here a number of times due to the location and price, but the customer service at this hotel is the worst I've ever experienced in all of my travels. Staff is slow to do everything - check in, check out, wake up call, room service. You name it - they are terrible at it.
Location, space, facilities The chairs were not comfortable. Not enough towels in bathrooms. Rooms not warm enough. Staff at front desk slow to respond to request. elevator man asked me every evening — every time I approached the elevator — "may I help you?" And planted himself in the wya of the elevator to prevent my ingress. Get someone with better memory that greets guests more warmly
Best of this hotel is the location, rooms are good and confortable, may need a refurbish very soon Staff need trainning some very gebtle some others need improve, the carpet on rooms need to be cleaned, looks very dirty, bathroom shower is very un confortable to kar fast shower even the bathtroom is dpaced enough,
location convenient; rooms well thought out and laid out; services and staff good.
Comfortable size hotel and good location. Charged for internet, exorbitant fee to extend check out for 2 hours. No coffee shop close or on premise.
Room , location and breakfast (food and view)
Location. Superb! Really nice room. A little noisy on a Saturday night... and have to pay for gym facility.
Service; size of the room; expresso machine;
This gas to be one of the best hotels I have been fortunate enough to stay in and believe me, I stay in alot all over the world. Yes it doesn't have free wifi or a pool, but for the night owls out there, you couldnt want for a better location in HK 10/10.
location, beds v bad shower - always flooded. taps too close to sink & tub. In-room food poor
Location Poor 4 star hotel standards overall
Chinese decor, attentiveness of staff, location
THe decor of room-all the staff-especially Robert,George,Eric Kelvin and our room cleaner but all staff were lovely!!The situation in HK and the great views. Lack of plates,cereal bowls,cutlery and glasses in rooms!
The location was perfect. The hotel was clean and the room small, but very nicely decorated. The room was very quiet.
Hotel is small, rooms very small and very overpriced. Will never stay there again.
In number excellent audibility, it is audible as clap doors in the next rooms
The room was too small
good location, good view of city and Victoria gulf if you stay on high floor. When I book the hotel in Booking.com, this hotel is listed among 5 star hotels. But actually it is a four star hotel, while selling its high floor, e.g. 30th floor, as five star hotel room. There is no swimming pool for us. But as a four-star hotel, it is qualified.
loved the location from LKF, the great city view, and nice room bathtub was tiny.
Very Central Location and all the management and staff were most helpfull.I would highly recommend the hotel.
the hotel is conveniently located near most party areas in the ciry, walking distance to most clubs and bar with lots of foreigners. room has very stylish design with local touch, fantastic view over the harbour the room and especially bathroom are pretty small, no free wi fi
Nice bed, shower, excellent mobile phone rental policy Could hear the noise from the neighboring room. Maybe a better seal of the shared door between would help. Also, didn't get a receipt for my stay. By the time I remembered it was too late to go back.
The location of the hotel the efficiency and kindness of the team the good quality of services The first room ( luxe) rented was no more large than the second ( standard)
It was I a convenient location and at a good price via Booking.com The staff were very friendly and helpful.
great value for the money. great location. wonderful staff. cleanest 3 star hotel room I ever stayed in! Will definitely come back. It doesn't serve breakfast. Reception and hotel exit are on different floors.
location was superb for food, nightlife, and shopping hot water for shower not consistent
Rooms are very large considering how close it is to SoHo. I really wish that you had a gym or fitness center.
Staff were extremely helpful and the location on HK island was right in the midst of street life with everything within walking distance.
Location Provided me with an Extra iPhone Charger Helpful and Friendly Staff Clean Room Good Value Trash was all over entrance to building Small Room Very plain building
Great location and decor, excellent value for money. None
The location adjacent to Hong Kong Island mid-level and variety of things to do & shopping all at hand
very central location getting around the city
Can't beat the location and value, Room was clean and the staff was friendly... overall a great experience! Would definitely return. The trick is to show up low expectations and I think you'll be pleasantly surprised. If you're used to staying at the W, then this hotel is not for you. Whoever complains about how small the rooms should not be considered a valid complaint, MINI is in the name of the hotel! Just know that it's perfect for the short stay solo traveler. The only things to note is that maneuvering the shower can be challenging (may have just been specific to my room) and that the bed is very firm. Can hear street noise as with any downtown hotel, but nothing unbearable as long as you're not a light sleeper.
Sadly, apart from the excellent location (very good and Central) and really polite / helpful staff - there wasn't much to like. Rooms are basic (but perhaps about right on the value for money front) while lobby, Wi-Fi is very good The hotel seems to have very poor ventilation & severe humidity issues which requires that air-conditioning is kept on most of the time (even when not in room to prevent condensation). Additionally, sound proofing is very poor and you can hear even the softest of conversations, TV/Audio from adjoining rooms. While room was clean, corridor carpets were stained and dirty. The hotel is also undergoing some kind of repair and upgrade, so I can only hope they get it right soon. Overall, a very uncomfortable two night's sleep.
Convenient location, clean modern room, helpful staff, free city shuttle service, value for money The rooms are small but nicely laid out.
Rooms were made up promptly each day. Very clean. Rooms are small. Clock did not work. Location is only fair.
able to walk to certain tourist areas none
Location and hotel staff help
Free wireless internet in the room
Central location above business district and restaurant/bars with easy access on Mid Levels escalator. plus bus stop right outside and lots of passing taxis.. Rooms are very small (even the harbour view suite), but all very clean with friendly staff.
Usually reasonable value Massive price fluctuation
Smooth check-in; our requests for higher floor and harbourview were met. Extension for dayroom nicely settled for the lower earlier agreed price. Beautiful view due to ceiling-to-floor glass on outside. Location at top of Hong Kong Escalators, brings you easily to outgoing area soho and back. Rest of facilities (gym, pool) not used but were in good order. Room rates may change quite a bit on a daily basis (eg: hkd 570 vs 950 for dayroom extension). The free wifi-reception in the room at times not strong enough, in hallway ok though.
Food & Beverage quality in coffee shop very small rooms and bed to small and uncomfortable, no contact from management even though I was a long stay guest
the location too small rooms