Cons: The rental of a car should be a standard process for the company. It took three staff people and way to long time to finalize our rental. The staff didn’t know the pricing structure, did mistakes in the calculation of the rates. Overall the pricing was intransparent. They lied to us in terms of bringing the car half empty back unsung a so called pre paid gas. Finally we paid for gas we didn’t use. We did not expect this from a company like Hertz.
Don’t trust the pick-up time
Cons: You book a car at 9am but they provide it at 4pm. Of course you have no info during that time and are just waiting. No one cares in Hertz, not their fault, no discount I do not recommend them at all
Cons: Rude service people and no cars to rent.
Cons: I was refused the car on the day of original reservation - "sorry we do not have cars, will bring you one later in the afternoon". No car in the afternoon only the following late morning. Very poor service of Hertz, not even apology, would not recommend to anyone.
Crazy way of doing business. Worst rental car expe
Pros: After being frauded by the type of car (it said it would be a chevrolet aveo or similar, but the class stated a much smaller car) the salesmen admitted that this is wrong and upgraded us to a much bigger car. Dropoff in Chetumal was fine and good service. The willingness to help of the service personnel was the only positive aspect about this rental.
Cons: Betrayal with car description and car class. Dirty car, with lots of damages and oil change needed. Insurance which should've been included (as stated in the booking process) was not included and crazy expensive (only a third person liability insurance would've doubled the price). Ended up with no insurance. As an experienced Hertz customer in Europe, I'm not used to this kind of tricks and frauds. In my point of view this is a not acceptable business practise and I would advise everybody to choose another company.
Hertz has 2 car hire locations in Tulum. Take a look at our Hertz hire location map to find the best car hires near you.