Pros: Gas mileage on the Pacifica is great. It was comfortable.
Cons: Hertz does not keep the tires rotated or in good condition. We had to switch the car because of how bald the front tires were. Back tires were a little better. I believe the better tires should be on the front. We were slipping on the road during our rainy drive. The second time we switched cars was Because a gas pumping malfunction. The car would not allow us put more then a few cents of gas at a time before clicking off. 45 mins for a half tank og gas is no good. 1st car was a dodge van, 2nd car was a Chrysler Pacifica (looked it up and it sounds like this a problem with these), 3rd car was pacific. We did most of our miles on this car. Great gas mileage but given to us with trash and Cheeto powder in it.
Pros: Friendly staff on checkout only
Cons: Car smelled weird, hours were not helpful, no drop box!?? What?
Pros: staff closed doors at precisely or bwfoe 12 noon...we showed up at 1205am,,,stranded...phone unanswered...suppose drive right away to los vegas...desperate search for replacement...$600 found car at Enterprise...at precisely 1 oclock after desperate drive across town
Cons: WILL PURSUE HERTZ OBTAIN DAMAGES FOR BEING SET UP for replacement rental costs
Cons: Terms and conditions
Pros: Staff was friendly & helpful..pick up & drop off was really easy!
Cons: Being told if I drop the car off earlier than what I had booked for that my price would be deducted.
Pros: Absolutely NOTHING. In my Lyft, 2 minutes away from picking up the rental, someone from Hertz calls and tells me they cannot accommodate me because they have no vehicles to rent. What was I to do? I'm in another city and have already paid for a 20 min Lyft to this location and have not made any other accomodations because why would I? I had a reservation!!!! I was absolutely furious and was left scrambling and the Hertz guy could care less and was less than helpful. He had a "that's your problem, not mine" type of attitude as if I had done something wrong. I had the Lyft driver drive me to the airport and the whole ride back I was searching the internet high and low. Not only did the Hertz respresentative tell me he had no vehicles, but all the booking websites we're STILL allowing me to book through them. It wasn't until I was back at the airport where I found the most understanding and nicest representative through Enterprise. He not only put me in a rental but felt so bad that he dropped the daily rate to what I would've paid with the other guys. Thank you ENTERPRISE!
Cons: He could've contacted other locations and provided a solution, not just left me with problems.
Cons: Had to leave work early to pick it up before they closed and it wasn't ready. The car had just been turned in from the previous renter. Clerk said if I didn't want to wait there was a truck I could take instead. I was going on a mid-US trip, a truck would not fit my needs. When I finally got the car, it was completely dirty on the outside, bugs and dirt all over. The clerk said he was the only one there and he couldn't get it washed. I asked if I could get a car wash voucher. He said no. I asked if this was a franchise, he said no. I asked for his name and manager's name. I didn't call, no time on trip. Upon return, same clerk was there with someone else. He completely ignored me while I was there and had the other person help me. At one point it was just him and me in the office and still no acknowledgement. I'm really not sure if he was on an actual phone call. I heard the phone ring, he completed the call and took another but no ring.
Pros: NO.. there was not vehicle for me to rent... After 2 hours of waiting I gave Hertz my cell number and never heard from them again...
Cons: that hertz actually honored the contract and had an appropriate vehicle for me...
Pros: They had no car and three days later no refund
Cons: Open on Sunday would be better.
Pros: Friendly Staff smooth operation
Pros: Nothing!!! The staff at the location different information and policies than what was told to me by their customer service line. The deposit process was different than was explained, therefore it ended being a waste of time and money
Cons: Consistency of knowledge by employees. The rate I got through Kayak was great, yet I wasnt able to take advantage of it due to an issue with the deposit upon arriving to pick up my rental
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in San Antonio.
Hertz has 9 car hire locations in San Antonio. Take a look at our Hertz hire location map to find the best car hires near you.