I made a van reservation 4+ weeks ahead of a milestone event. Less than 18 hours prior to my picking up the van, I received a call from Budget saying the location I had reserved from does not ever carry vans since their garage cannot accommodate vans! Their location was advertising vans, I reserved from the location! How was it that I am only hearing about it so late!? I went back and sure enough even as of today that location is advertising vans!! She told me one other Budget location has a van, she wouldn’t call that location to switch our reservation, I had to call myself. I spent over an hour trying to get through to the second location. They had one van but it would cost me 6 times more! The van cost went from $200 to over $800!!!! I think they do this on purpose because at that point I was desperate for a van! I only had a few hours to find another van! When I asked the first lady why she is telling me so late? She had the audacity to tell me I still had a few hours left in the day to find a van! I didn’t have anytime at all, so much else going on that day, that’s why I made reservations a month in advance!! I will never ever use Budget!
12 passenge van I reserved wasn’t available. Said it would be available three hours after schedule reservation then it wasn’t. The woman at the counter was lovely and it wasn’t her fault but Customer line is worthless. Never answered. Just terrible service.
Abominable. Firstly, they closed the pick up location for the day before my pick up time, leaving me stranded. Then they told me to pick up from another location but in modifying the reservation they mistakenly put same drop off as pick up when original drop off was in NY. When I brought this up they said that a one way fee of $200 would then apply if I have a different drop off. After three hours on the phone I was finally able to sort it out by sending them the original contract showing that my drop off was always meant to be NY. Still, I had to close the contract with the one way fee in it, and I’m told in 7 days they will reverse the charge to honor the original agreed upon rate. Fingers crossed
The facility is terrible. And I had to wait a long time to be seen even though I was next in line.
The car was a little dirty and hadn't been thoroughly cleaned. We also ended up with an SUV instead of a compact car as requested (I don't like driving big cars). I didn't have to pay extra for it (most people would consider it a bonus I guess). But they were very quick with both pickup and dropoff, and overall it was good value for the money.
Just an overall heads up, they don’t have a lot of vehicles so when you go in to pick up your reserved vehicle, they have to wait for someone to drop off their previously rental vehicle. Then, they turn it around immediately-so no cleaning the vehicle at all. Our vehicle had a check engine light on it as well. Customer service is luck luster-they do not care if you have to wait.
