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Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
The proximity to port Everglades is convenient. When I arrived, I was ignored for 20 minutes just standing at the counter while 2 staff members were having a conversation. The lobby and hallways were filthy and smelled terribly. when I asked about the smell a staff member replied "that's just how it smells". While checking in online, I requested a high floor room with a marina view. what they gave me was a first floor room and the "beautiful marina view" was obstructed by overgrown and unkept vegetation, so overgrown that I couldn't get any sunlight into the room. The staff was both incredibly unfriendly and unhelpful. I called down 3 times on my first day to request extra pillows, they told me all 3 times the pillows were on the way. Nothing was ever delivered to the room. There was a large gathering of water underneath the television when I got into the room, when I asked about this they told me they would "look into it" This was without a doubt the worst stay I've ever had at a Hilton property. I would've stayed at a motel 6 and paid a fraction of the price If I knew it was going to be this terrible.
- Only "glitch" was that, when checking in, the front desk said that my business debit card was declined....twice. However: • There was 60x more funds in the account than was needed • I called the Bank and they had no record of even any attempts and • I immediately used that same card at the hotel restaurant Unfortunately, I was forced to use my personal credit card
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
Bathroom needed updating. Shower nozzle was broken.
Shower did not work in my room. I let the front desk know upon checkout and they did not offer any discount for my inconvenience. I had to ask them what they could do for me, and after some haggling with them, they gave me free parking for the night. Will not stay at this hotel ever again.
Intercoastal view with a big tree blocking from seing anything
setting no breakfast before 7 am
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
Staff was friendly A/C did not work and carpets were dirty
Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
Very old and felt dirty. Shower hadn't been cleaned and walls seemed to have no insulation. We could hear everyone around us.
The location was great to get around. You could also walk to a variety of restaurants. No service! Very limited breakfast. Rarely enough coffee.
I liked the staff and the location Free hotel shuttle to and from the hotel and cruise port which was on time It needs to extent it's waiting area and separate the breakfast from that area too It gets really crowed and this seems real ackward in that area
Rooms not ready for check in at 5:00PM. Fire alarm goes off early in the AM. False alarm. Rude wait staff (in the bar)
Location, shuttle option. Value, overhearing desk staff complaining about a staffing issue, hot room, no breakfast provided, despite being a Marriott member and owner.
Lobby was stylishly decorated. Staff was attentive. Room was well equipped, modern & clean. Check in/out was smooth.
Accommodations were great and all the shops and restaurants were close. $25 self parking per day. No complementary breakfast.
VERY CONVENIENT TO BOATSHOW, BREAKFAST WAS GREAT, ROOMS WERE COMFORTABLE, ALTOUGH THE HOTEL SEEMS OLD NO FREE WIFI FOR BUSINESS RIDICULOUSLY OVERPRICED BECAUSE OF BOATSHOW PAYED $50.00 TO MUCH THROUGH KAYAK
Pool, location (close to airport and cruise terminal) Staff, chaos at breakfast (which was fair at best), parking
Undisclosed additional Parking fee !
Friendly staff. When I locked my keys in my car, they worked successfully to help me retrieve them.
Everything from the service to amenities to the location were excellent for our family with two young children traveling back home from our cruise. The room was immense and clean. The included breakfast was above the standard fare. The ability for us to eat lunch at the hotel was an added bonus. Nothing
Great location, close to cruise ships and airport, free transport to airport Internet connection was very poor, timed out, slow, difficult to access.
Very important that compare to other Hotels, this was top 5 for me! Very Clean, Breakfast was include it and they had everything. Big Rooms, and it was close to anywhere. There was a mall outside that you could get the Trolley all around FTL.... ask for transportation. it's cheaper than a cap great Hotel, you should go If you order room service, you have to go get it yourself.
Free airport shuttle, good free breakfast, right next to the cruise port entrance, taxi to pier was only $12 or you can take the hotel shuttle for $7 per person. Faster and cheaper to use a taxi for 2 or more people. Rooms are large and good quality. Expensive at some times of the year. Got it for $84 the last week of August but going again in January and the same room is $280!
I loved the clean, crisp look of the decor and tile flooring. The bathroom and bedding were basic but clean and bright. It was in a prime location and walking distance to many retail and, coffee shops, restaurants and bars. We were leaving for a cruise and the port everglades area is just a mile away. For the price it was an excellent place and the staff was friendly, but were a little strict about people smoking by their vehicles on the street. They also had a closed off courtyard/patio around back that had chairs, picnic tables and flowers to relax and enjoy the sunny weather. Definitely recommend. Staff were friendly but seemed strict in my opinion to tell someone they cant stand by their own vehicle to smoke.